Multi-location review management: who asks, who replies, and who gets measured
Every site contributes to the rating customers attach to the brand. The review programme has to work for local owners and head office alike.
Reviews
How to spot a fake review (and what to do when one lands on your business)
Reading a review and deciding it feels fake is close to a coin toss. Checking it against your own records is not.
Online reputation management for doctors: what you can say
Most guides treat a medical practice like a plumber with a waiting room, and skip the one rule that changes the whole job.
How to embed Google reviews on your website (4 ways, 2026)
Google has no button that copies your reviews onto your site. Here are the four routes that work, and the rules attached to each.
How to remove a Google review (2026): what Google will and will not take down
You can't delete a Google review. You can report it, appeal once, and then choose between the legal route and the arithmetic.
Can you buy Google reviews? The 2026 answer, and the bill
Somebody will sell them to you. That has not been the interesting question since October 2024, when buying one became a rule violation with a price on it.
Google review not showing up? 13 reasons why, and what to do about each
Start with the count, not the cause. If your dashboard shows more reviews than a signed-out browser does, the review was filtered rather than lost.
How to get 5-star Google reviews (without breaking Google's rules)
Every guide tells you to ask nicely and make it easy. Almost none tell you what is now against the rules, or what it costs.