Every review, text and DM. One inbox.
Answer everything customers say about you. Cloutly collects reviews from 39 sites alongside Facebook Messenger, Instagram DMs, texts and email, then drafts the reply to each review in one click. Every location in one inbox, and head office sees each location’s response rate.
14 days free. No credit card.
“Callum talked us through every option for Ruby and never pushed the expensive one.”
Thanks so much, Aisha. Callum will be chuffed to hear it, and we are all glad Ruby is doing well.
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Respond to reviews without it feeling like a chore.
Pick a row in the list, pick a tone, then press Draft with AI.
Inbox2 need response
1,284 reviews · All locations · Last 30 Days
Search people and messages
AllReviewsMessages
Needs response · 21
Everything else
Leo P.GoogleToday 9:12 am Needs response
Charged a fee for an appointment I cancelled the day before.
Jo T.GoogleTue 9:04 am Needs response
Lovely with our cat, but I waited 25 minutes past my appointment time.
Nadia P.SMSTue 4:02 pm
Thanks, will bring her in at 4.
Marcus L.InstagramMon 7:41 pm
Do you do Saturday appointments?
3
Records your public response and notifies them
Write your public reply to Jo T.…
Sorry about this, Leo. Cancel a day ahead and there is no fee, so we will check the booking and call you today.
Thank you for raising this, Leo. Our policy is 24 hours’ notice, so we are reviewing the booking and will contact you today.
That is not the send-off we want anyone leaving with, Leo. No fee for cancelling a day ahead, so we will fix it today.
Thanks for the honest feedback, Jo, and sorry about the wait. Saturday mornings are booked differently now, so it will not happen again.
Thank you, Jo. A 25-minute wait is not our standard, and we have changed the way Saturday mornings are booked.
Sorry we kept you waiting, Jo. Twenty-five minutes is a long time to sit with a cat who has opinions.
Templates
Posts publicly under your Google listing Post reply to Google
The draft comes from the review itself, in the tone you picked, and nothing goes out until you send it.
- 1
Every message lands in one list.
Reviews from the review sites you connect arrive beside Messenger, Instagram DMs, texts and email, each with the customer’s name on it. Filter to one location, or read all of them at once.
- 2
The hard reply is already written.
Draft with AI reads the review and writes it in the tone you picked: Friendly, Professional or Playful. You read it, change what you like, and send.
- 3
Text a customer back without leaving the thread.
The SMS tab sends from the same composer, and the reply comes back here. Saved replies fill the name in, and every 160 characters costs one credit.
See 39 review sites rolled into one.
Every site your locations are reviewed on lands in that same list, and head office sees each location’s response rate on the Scorecard.
- Yelp
- TripAdvisor
- Zomato
- ProductReview
- Word of Mouth
- Yellow Pages
- Booking.com
- Airbnb
- Agoda
- OpenTable
- Hotels.com
- Foursquare
- Indeed
- Glassdoor
- Capterra
- Software Advice
- Apple App Store
- Google Play Store
- BBB
- Zillow
- Houzz
- HomeAdvisor
- HomeStars
- Thumbtack
- DealerRater
- CarGurus
- Cars.com
- RateMDs
- Zocdoc
- Mindbody
- Sitejabber
- OpenRice
- CitySearch
- Product Hunt
- Amazon
- Firmy.cz
38 of the 39, named here.
“The Cloutly team has been instrumental in helping us move faster on growth goals. Their tech is robust, the rollout was seamless, and their support has been first-class.”
Anthony BarryDirector at Word of Mouth Online Every review answered. Today.
Connect Google and Facebook, and the reviews you already have appear in the inbox.
- Minutes to set up. No dev team, no tech headaches.
- Your team will use it. Front desk to head office.
- One site or hundreds. Built for networks of 400+ locations.
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