Every review asked for, answered, and read.
Cloutly is reputation management software for service businesses: it texts each customer for a review, lands every review from 39 sites in one inbox with the reply drafted, and ranks every location on one scorecard. Head office reads the network in one table. Each practice answers its own reviews.
14 days free. No credit card.
Hi Ollie, thanks for coming in today. If Grace looked after you, would you leave us a quick review? clout.ly/r/8k2
Grace took the time to explain the lens options instead of pushing the dear ones.Draft with AI · sent by Grace
Trusted by 5,000+ service businesses
What reputation management software does, and which parts you need.
Reputation management software asks your customers for reviews, collects the reviews that come back from every site you are listed on, helps you answer them, and reads them so you know what to fix. The parts you need depend on how many locations you run and where your customers leave reviews. Tick what you need and read which plan carries it.
Every review site, plus texting.
Prices in AUD, billed monthly. Email requests are on every plan; texts use the SMS credits your plan includes. USD and GBP on the plans page.
The first thirty days with reputation management tools that do the asking.
Nothing here needs a developer. Connect the review sites you already have, upload a list or connect your booking system, and the rest runs on its own.
Connect and ask
Google and Facebook connect in a screen. Upload a list, or connect Mindbody, Square, Zenoti or Xero, and the first requests go out by text and email in your words.
The first reviews land
Each one arrives in the inbox with the reply drafted. Read it, change what you like, send. A low rating on your Cloutly review page is heard privately first.
The scorecard fills in
Every location gets a row: rating, new reviews, response rate, days quiet, and a status on the ones that need a person.
Reviews on your site, and a month of counts
The widget shows the newest reviews on your website, and Ask answers the first real question: what did the 1 to 3 star reviews say this month?
Every review from 39 sites, in one inbox.
Reviews arrive beside Messenger, Instagram DMs and texts, filterable to one practice. Pick a tone, press Draft with AI, and nothing goes out until you send it. See the inbox
Every location on one scorecard.
Rating and new reviews against the previous period, response rate, days quiet, and a status pill on the row that needs attention. The Growth plan reads; the inbox answers. See Review Insights
The rest of the category, each on its own page: reviews on your website, listings kept accurate, competitor tracking, AI search visibility, the team leaderboard and Connected AI. For networks, the Intelligence Layer reads every review across every venue.
“We have been using Cloutly for 6 months now in our barbershop. Since then we have had a massive surge in positive reviews, pushing us well beyond the ratings of our competitors.”
Brook PhillipsBOY Barbershop Software, or a reputation management service?
Half the people searching for this are deciding between a tool and an agency. Here is the honest difference.
A reputation management service
- Someone else replies to your customers, in a voice they chose
- A monthly PDF, read once, by the time it is out of date
- A retainer that scales with the agency’s hours, not your locations
- Sometimes, a promise to remove reviews that the platforms rarely allow
Reputation management software
- Every customer asked, every time, without anyone remembering
- Every review in one inbox, with the reply drafted for you to send
- A live scorecard, not a monthly PDF, and a count for any question
- From A$49 a month per location, and your account stays yours
The questions people ask about reputation management software.
Four things, in order. It asks your customers for reviews, usually by text and email after a visit or a sale. It collects the reviews that come back from every site you are listed on and puts them in one inbox, with a reply drafted for you. It reads them, so a question comes back as a count and every location gets a row on a scorecard. And it shows the reviews on your own website. Cloutly does all four; the reading and the listings work are on the Growth plan.
The one that fits how many locations you run and which review sites matter to you. Our guide to choosing reputation management software compares the platforms on six questions, ours included. The short version: a single location on Google and Facebook needs far less than a 40-office network, so pay for the tier you will use.
Cloutly is A$49, A$69 or A$89 a month per location, billed monthly, with a month free on yearly billing and no credit card for the 14-day trial. Enterprise networks are priced after a pilot. Prices in USD and GBP are on the plans page.
A service replies for you, sends you a report and charges a retainer. Software gives you the account: every customer asked, every review in one inbox, the reply drafted for you to send, and a live count instead of a monthly PDF. Most service businesses want the second and only think they want the first. If a service offers to remove reviews, read the platforms’ rules before you pay.
Google and Facebook on every plan. On Essentials and above, 39 review sites including Yelp, TripAdvisor, ProductReview, Booking.com, Zomato, Indeed and Glassdoor, all landing in the same inbox. The full list is on the inbox page.
No, and no software honestly can. Cloutly asks your real customers and only reads what they wrote. A low rating on Cloutly’s own review page can be heard privately first, and a bad review on Google gets a drafted reply for you to send, which is the response that changes minds.
Every customer asked. Every review answered. Today.
Connect Google and Facebook, upload a list, and the first requests go out this afternoon.
- Minutes to set up. No dev team, no tech headaches.
- Your team will use it. Front desk to head office.
- One site or hundreds. Built for networks of 400+ locations.
Rolling it out across a network? Book a rollout call and we'll pilot it with you first.
