Nobody has to quote you before you can start.
Cloutly is the Birdeye alternative for a business that wants its reviews handled, not another platform to look after. What it costs per location is published on the plans page, so the trial starts when you enter an email rather than when a rep calls you back. Meredith runs three vet clinics on it, and nobody at Pinecrest has the job of administering it.
14 days free. No credit card.
All locations
Trusted by 5,000+ service businesses
Birdeye is built for a marketing department, Cloutly for whoever already runs the business.
Which person would run it decides this more than any row below.
Birdeye
Birdeye relaunched in September 2025 as an agentic marketing platform, reading more than 200 review sites and publishing to more than 100 directories. A brand with hundreds of sites and a department to run it should look there.
Cloutly
Cloutly asks for the reviews, holds every review and message in one inbox, and answers a question about all of it. The price per location is published.
Ask about the renewal date before you ask about the agents.
The Better Business Bureau’s file holds 105 complaints against Birdeye over the three years to 2026, clustered on auto-renewal and a 90-day cancellation window customers say was not clearly disclosed.
- ★☆☆☆☆
“…it takes forever to create a profile, then you have to update the hierarchy and send multiple emails just to make sure a user is in the system.”
- ★☆☆☆☆
“We were unaware of the terms and conditions outlined that stated we must cancel within 90 days of the renewal”
- ★☆☆☆☆
“Customer service is lacking. Specifically the ability to solve problems”
Read September 2026. Public review excerpts, quoted as written, with the reviewer’s rating.
The whole job, in two screens Meredith set up herself.
Answer every clinic from one list.
Reviews, Messenger and Instagram messages, texts and review page chat land in one place, filterable to one clinic. Draft the reply with AI, then send it. Inside the inbox.
What customers keep saying, as a number.
Type the question in your own words and Cloutly counts the reviews that answer it. The answer is a count. What Ask can be asked.
Eight of these thirteen rows are a tie, which leaves the two about how you buy.
Five rows separate them; the last two decide whether you start today or wait.
| Capability | Cloutly | Birdeye |
|---|---|---|
| Review requests by text | Yes | Yes |
| Review requests by email | Yes | Yes |
| Ask for a video review | Yes | Not publicly documented as of September 2026 |
| QR codes and printed links | Yes | Yes |
| Reviews and messages in one inbox Cloutly: Google and Facebook reviews, Messenger, Instagram DMs, SMS, live chat | Yes | Yes |
| AI-drafted replies | Yes | Yes |
| Business listings kept accurate Cloutly: Google Business Profile and Facebook writes; Google public view, Yelp, TripAdvisor drift monitoring | Yes | Yes |
| AI search visibility (ChatGPT, Gemini, Perplexity) | Yes | Yes |
| Ask a question of your reviews | Yes | Partial |
| Staff recognition leaderboard | Yes | Yes |
| Surveys and NPS Cloutly: no survey product; reviews are unsolicited, see /review-led-vs-survey-led | No | Yes |
| Pricing published on the website | Yes | No |
| Sign up without talking to sales | Yes | No |
Partial means it exists only part way; hover for what we found. “Not publicly documented as of September 2026” means we found no public statement. Every No was read on the vendor’s own public pages.
Nothing you built in Birdeye has to be pulled down first.
Your reviews
They were never inside Birdeye: they are on Google, Facebook and the sites your customers left them on.
Your listings
One record per clinic, published to Google and Facebook once the preview looks right, then checked weekly against Yelp and TripAdvisor. The record and the checks.
Your momentum
Campaigns run from day one, and 14 days free means both run on the same customers.
Scott Baker runs My Biz Reviews and uses Cloutly for it.
Owner and operator both, like Meredith.
“Cloutly is effortless and easy to use. Wish I found it sooner.”
Scott BakerMy Biz Reviews The questions, answered without booking anything.
Choose Birdeye if the widest coverage is the requirement: it reads more review sites than the 39 Cloutly reads, publishes to more directories and lists a larger integration catalogue. Cloutly is the Birdeye alternative for a handful of locations wanting one published price.
Cloutly’s is on the plans page, per location, month to month, with 14 days free. Birdeye’s is on request: their pricing page asks how many locations you have and books a demo.
It is the normal way in: 14 days free, nothing cancelled first, requests out on the first afternoon. What your own agreement says is a question for them.
Every row was read off a public page in September 2026. Where we found no public statement the cell says so.
Yes, and Birdeye ships one too, theirs first. Cloutly asks ChatGPT, Gemini and Perplexity your questions each month and records who was named, one sample each. What a sweep looks like.
Comparison accurate as of September 2026. We review these pages every six months; tell us if something has changed.
The whole thing starts with an email address.
Connect the system the practice runs, or drop in a list, and requests go out.
- Minutes to set up. No dev team, no tech headaches.
- Your team will use it. Front desk to head office.
- One site or hundreds. Built for networks of 400+ locations.
Rolling it out across a network? Book a rollout call and we'll pilot it with you first.
