The family writes the review. The carer gets named in it.
Cloutly is reputation management for home care providers: one request to the contact on file, usually the son or daughter who arranged the care, in your words and on your timing. The review that comes back names a carer, and Cloutly credits them. Every branch asks the same way. Built for networks of 400+ locations.
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A fortnight at Willow Home Care, 12 branches.
Grace coordinates care at the Bellhaven branch; Arthur books his mother Iona’s visits, and over the fortnight he is asked once.
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Day 1
The person who chose you is asked once, in your own words.
Bring the family contacts across from your care system as a file or through Zapier, and Cloutly invites them on the timing you choose.
Invite a listLocation
Bellhavenbellhaven-family-contacts.csvChoose a different file86 customers ready
Invite 86 now -
Day 4
The carer a family names gets the credit for it.
Cloutly matches the name to your roster and puts the review behind that carer on Staff recognition. Their own review link makes the credit exact.
LeaderboardLast 90 daysIncludes reviews matched by name. Give each person their own review link to attribute reviews exactly.
1 G GraceCare coordinator, Bellhaven ★ 4.9from 31 reviews ▲ 0.2vs last period2 T TobiasSupport worker, Bellhaven ★ 4.8from 24 reviews ▲ 0.1vs last period3 N NellSupport worker, Southcote ★ 4.7from 4 reviews Early days -
Day 12
Head office sees the branch that is slipping.
The Insights Scorecard ranks all twelve, prints the reason against each, and shows a drifting branch while it is still a phone call.
Locations12 locations · 3 need attention · 6 up on the previous period, 4 down, 2 new Download locations CSVUnanswered replies and days quiet are as of today; every other column is the period above.
Location Rating New Response rateResp. Days quietQuiet Status 9 Ordell 4.31▼.07 6▲ 1 44% 2 2 unanswered 1–2★ 11 Marchmont 4.22▼.35 7▼ 2 51% 4 Rating down .35 on the previous period 6 Nettlefold 4.68▲.02 5— 70% 11 Quiet 11 days 1 Bellhaven 4.91▲.03 14▲ 4 96% 1 Best rating 4.91 3 Crayford 4.84▲.02 11— 100% 1 All 11 answered All 12 locations
Twelve branches, Denver among them.
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Any day
A two-star review is read, answered and on the record.
Every branch posts into one inbox, private messages included. Draft with AI writes the reply, and a person sends it.
AllReviewsMessages All locations · Last 30 Days- F Faye Marsden8:12 am Nobody came on Tuesday and nobody rang. ★★★★★Google · Ordell
- R Rosalind SheedyTue Mum’s carer changed twice and nobody rang. Needs actionCloutly · Marchmont
- A Arthur HensleyMon Grace worked out how Mum likes her mornings. ★★★★★Google · Bellhaven
Records your public response and notifies them
Hi Faye, you are right and I am sorry. The Ordell coordinator will call you this morning.
Draft with AI Friendly Post reply to Google
Cloutly asks the way you would ask, and stops when you would stop.
- One contact per person, asked once, however many times they are on the list.
- Anyone who reviewed you in the last 90 days is skipped.
- Follow-ups stop the moment the review lands, and a contact who opted out is never enrolled.
- A QR code on its own short link for the client who prefers paper.
Home Instead runs home care out of local franchise offices, and Cloutly changed to suit them.
“Cloutly have been amazing in their ability to come to the party in the customization we required to suit our network of franchises.”
Cameron MortonHome Instead 
The review a family writes should name the carer.
Bring across the contacts you already hold, choose when the request goes out, and the reviews that name a carer come back credited to them, answered from one place.
- Minutes to set up. No dev team, no tech headaches.
- Your team will use it. Front desk to head office.
- One site or hundreds. Built for networks of 400+ locations.
Rolling it out across a network? Book a rollout call and we'll pilot it with you first.
