SMS vs email review requests: what actually gets a review written
The answer is both, in an order, and which one leads is decided by what contact detail the customer handed over when they booked.
Lachlan Fea
When AI gets your business details wrong (and how to fix it)
The assistant is not inventing your phone number. It is repeating something it retrieved, and the fix is at the source, not in the chat.
White label reputation management software: a buyer's checklist for agencies
Fifteen questions to ask every vendor before you resell its platform, with examples of answers that need a follow-up.
White label reputation management: how agencies resell reviews under their own brand
Reselling reviews is one of the easier recurring lines an agency can add, and almost everything written about it is a sales page.
Multi-location review management: who asks, who replies, and who gets measured
Every site contributes to the rating customers attach to the brand. The review programme has to work for local owners and head office alike.
How to spot a fake review (and what to do when one lands on your business)
Reading a review and deciding it feels fake is close to a coin toss. Checking it against your own records is not.
Online reputation management for doctors: what you can say
Most guides treat a medical practice like a plumber with a waiting room, and skip the one rule that changes the whole job.
How to embed Google reviews on your website (4 ways, 2026)
Google has no button that copies your reviews onto your site. Here are the four routes that work, and the rules attached to each.