Has the ownership changed? The service used to be very welcoming and professional when Anthony was there. Recently, it feels very different. Their advice on chemical dosing has been inconsistent at times. They should be more responsible and consistent in their advice. Please be more professional and take this more seriously. Thank you.
Response from Swimart Sunnybank
Hi Melody Thanks for your feedback, we really appreciate you taking the time to share your experience. You’re correct that there has recently been a change in ownership at Swimart Sunnybank, the business ownership changed on 15 October 2025. With that transition, we have been working hard to maintain consistency while also improving our service and processes. We’re sorry to read that your experience with our chemical advice felt inconsistent, that’s certainly not the standard we aim for. Our team is trained to provide accurate, tailored advice based on water testing, and we’re continuously refining our approach to ensure customers receive clear and reliable guidance every time. We really value the opportunity to address any customer dissatisfaction in person. Please feel welcome to contact us directly or visit in-store so we can review your pool results together and ensure you’re getting the best possible outcome. Thanks again for bringing this to our attention.