125 reviews
Jesse couldn’t have been more helpful! Fantastic, informative and courteous. His service and product knowledge is excellent. A great, friendly team for anything pool related. Thanks for all your help Jesse.
Response from Swimart Shellharbour
Hi Monique, thanks for sharing your experience. Hearing his product knowledge and courteous service stood out means a lot to our small team. Thanks for spotting that and for the kind words about Swimart Shellharbour.
We recently had a service to our filter system and were totally satisfied with the excellent work , rapport and outcome. Thankyou Simon.
Response from Swimart Shellharbour
Evening Michael, thank you for taking the time to leave us a positive review, it really is appreciated. Great to hear that you were happy with the work and rapport from Simon. We’re glad the outcome met your expectations. Hope to see you instore soon, Swimart Shellharbour
The guy who is working toady 22/8/2026 is terrible complaining that someone said it would not be busy but I fact it is and telling people to come back on Monday
Response from Swimart Shellharbour
Evening Laura, thank you for taking the time to share your feedback with us. Hearing that staff told customers to come back on Monday when it was busy isn’t acceptable. If you’d like to discuss what happened, please contact the store directly and speak to our store manager, Jessie. We pride ourselves on our customer service, and this experience that you have had with one of our team members is not what we would expect to happen. We have followed up with the staff member. Thanks, Swimart Shellharbour
Has a new Halo chlorinator installed. Seamless process. Jessie was great. Zoran completed installation on site. Danni in store always extremely helpful. Love Swimart Shellharbour.
Response from Swimart Shellharbour
Hi Brendan, thanks for taking the time to leave us a review. It’s wonderful to hear that you had a seamless experience with your chlorinator installation. Jessie, Zoran, and Danni are indeed fantastic, and it's great to know their efforts made an impact. Thanks, Swimart Shellharbour
Sharing the Fantastic Customer Service received from Danni & Jesse at Swimart Shellharbour when our Pool Robo-Cleaner stopped working. The unit’s problem was determined on the spot, arrangements made for the Manufacturer’s Warranty Assessment & Repairs to be completed plus the return of the unit back to our home “Free Of Charge” & all within an exceptionally short period of time. We Highly Recommend this Company & their Exceptional Staff.
Response from Swimart Shellharbour
HI Geoffrey, thank you for taking the time to leave us a review. It’s fantastic to hear that Danni and Jesse provided you with such great customer service, as we pride ourselves in delivering a high standard of service all round. Your recommendation means a lot to us. Hope to see you in store again. Cheers, the team at Swimart Shellharbour
Response from Swimart Shellharbour
Hi Moe Anaz, thank you for your 5 Star review. Looking forward to seeing you at Swimart Shellharbour soon. Thank you, Swimart Shellharbour team
Cooper is a gun...spot on every time
Response from Swimart Shellharbour
Hi Jillian, thank you for your positive review! Looking forward to welcoming you back to Swimart Shellharbour soon. Thank you!
Full credit to the guy working today 15/03. He really knows his stuff. When I arrived there was literally a line of people for water testing and he dealt with everyone really quickly and efficiently. He provided an easy solution for the problem I had with our pool and it’s now looking great. Thank you I’ll be back! 👏🏼
Response from Swimart Shellharbour
Hi David, thank you for taking the time to leave your review! We're thrilled to hear that Nick efficiently assisted everyone and provided a great solution for your pool. It's wonderful to know you're satisfied with his expertise. Looking forward to welcoming you back at Swimart Shellharbour soon. Thank you!
Fantastic service. This is the second time we’ve used Simon to install/fix something on our equipment and was a great experience both times. So helpful and no question is too much. Will definitely use again.
Response from Swimart Shellharbour
Hi Caroline, thank you for taking the time to leave us a Google review. We're delighted to hear you've had a fantastic experience with Simon on both occasions. It's wonderful to know that his helpfulness and expertise made such a positive impression. Looking forward to assisting you again soon at Swimart Shellharbour. Thank you!
We recently purchased a house with a pool and had absolutely no knowledge of pool maintenance, so we booked an appointment with Swimart to help us get started. Simon came out and walked us through everything - testing the water, explaining the equipment, setting up timers, and sharing so much additional information along the way. I was genuinely amazed at how knowledgeable he was about every aspect of pool care. He took the time to make sure we felt confident and understood everything before he left. Because of the experience and the knowledge Simon shared with us, we now go to the Swimart store for everything our pool needs and wouldn’t go anywhere else. Thank you Simon, for such outstanding service.
Response from Swimart Shellharbour
Hi Charmaine, thank you for taking the time to leave us such a positive review. We’re thrilled to hear that Simon provided such exceptional service and expertly guided you through your new pool maintenance journey. And we’re delighted to know you feel confident in managing your pool. Looking forward to continuing to support you at Swimart Shellharbour. Thank you!
Thanks to Jess and the team for great service and advice when our chlorinator malfunctioned. We have been customers for over 10 years and always had good experieces.
Response from Swimart Shellharbour
Hi Ngaire, thank you for you for taking the time to leave us a review. We're thrilled to hear that Jess and the team provided excellent service and advice, It's wonderful to have loyal customers like you who have been with us for over 10 years. Your continued trust in our team means a lot, and we're delighted you've consistently had positive experiences. We look forward to assisting you with all your pool needs for many more years. Thank you, Swimart Shellharbour
Maybe don’t tailgate when you’re in a company car.
Response from Swimart Shellharbour
Thank you for letting us know, this has been addressed with the staff member.
Excellent customer service very knowledgeable
Response from Swimart Shellharbour
Hi Nick, thanks for your review on Google! Great to hear that you found our customer service knowledgeable and to your satisfaction. We strive to provide the best possible service. Hope to see you back in store soon. Swimart Shellharbour
Went out of their way! Cheers and well done!
Response from Swimart Shellharbour
Hi Andy, thanks for taking the time to leave us a review. Hope to see you instore again soon. Swimart Shellharbour
I was completely satisfied with Simon and his professionalism. I really didn’t have a clue about Pools other than swim in it . I rang to book in for a session of knowledge and help in maintaining the pool and its equipment. At first I whinged about the price But I’m so happy with the service i felt quite confident Simon was great in explaining the process He never made me feel stupid for asking a question. And explained it in a way it was easy to understand. After he left the next day after cleaning the pool I had to put into practice what he showed me, all went well I had one thing I wasn’t sure rang the store a quick face time call with the lovely young girt at the store and it was answered 100 percent happy with the wonderful service they offered and fully confident for me a 60 year old to look after my own pool Thank you Simon and staff It’s a load off my mine
Response from Swimart Shellharbour
Hi Jacqueline, thank you for your review. We're delighted that Simon's professionalism and expertise provided you with the confidence to manage your pool with ease. It's wonderful to hear that he made the process understandable and approachable. We're also pleased that Jordan could assist you with your follow-up queries over face time. Providing a high standard of customer service is our priority, and we're thrilled to hear you feel confident to care for your pool. We look forward to continuing to support you at Swimart Shellharbour. Thank you!
Really helpful staff and very knowledgeable about our spa. Very friendly service.
Response from Swimart Shellharbour
Hi Donna, thank you for your review.! We're delighted to hear that our staff were not only helpful and knowledgeable about your spa but also provided a very friendly service. We strive to deliver exceptional customer experiences, and your feedback is truly appreciated. We look forward to welcoming you back to Swimart Shellharbour soon. Thank you!
Really helpful staff and very knowledgeable about our spa. Very friendly service.
Response from Swimart Shellharbour
Hi Donna, thank you for your review.! We're delighted to hear that our staff were not only helpful and knowledgeable about your spa but also provided a very friendly service. We strive to deliver exceptional customer experiences, and your feedback is truly appreciated. We look forward to welcoming you back to Swimart Shellharbour soon. Thank you!
Jess has over the years given us the best customer service plus. Nothing is ever a problem and he always is professional and his knowledge is really valued. We highly recommend Jess and his team to look after your pool. We would not go anywhere else for our pool maintenance and pool chemicals.
Response from Swimart Shellharbour
Hi Veronica, thank you so much for your heartfelt review, appreciate you taking the time to make it. We’re delighted to hear that Jessie consistently provides exceptional customer service and professionalism. His expertise is indeed invaluable, and we're thrilled to know you highly recommend our team. Your loyalty means a lot to us, and we look forward to continuing to assist with your pool maintenance and chemical needs. Thank you! Swimart Shellharbour
Jess was great. Excellent customer service, went above and beyond to help.
Response from Swimart Shellharbour
Hi Mel, thank you for taking the time to leave a review, your positive feedback means a lot to us. We're delighted to hear that Jessie provided excellent customer service and went above and beyond to help you. We look forward to seeing you instore at Swimart Shellharbour soon. Thank you!
Just got told to spend $100 on different chemicals this week after 2 water tests and my pool is still the same colour 👎
Response from Swimart Shellharbour
Hi Steven, thank you for your feedback. We're genuinely sorry to hear about your experience with the pool chemicals. Our aim is to provide effective solutions, and it's disappointing to learn we missed the mark. Please get in touch with us so we can address this and assist you further. Your satisfaction is important to us, and we hope to resolve this matter promptly. We will be following up with our instore team. Thank you for bringing it to our attention.