Swimart Rouse Hill

We had an excellent experience with Swimart Rouse Hill, especially thanks to David, who was incredibly professional, helpful, and responsive throughout the process. The team was quick and efficient, making everything smooth from start to finish. Communication was easy, and they genuinely took the time to listen to our concerns and provide the best solution. The pricing was very reasonable, and the service exceeded our expectations. We’re very happy with the outcome and would gladly do business with David and the team again. Highly recommended!

Friendly and kind staff. I didn't know anything about pools and they did everything for me.

Followed your instructions and got a 9.5 out of 10 review within 5 days.

First time visiting after being a new and very naive pool owner. Very helpful. Spoke to me in simple terms and walked away feeling confident in what I needed to do and future requirements. Will absolutely be using them moving forward.

my pool turned purple due to overdose of algicide product with copper content. These guys gave me a solution and wasn't expensive, my pool has cleared up within 1hour. The expertise is priceless.

The people in Swimart Rouse hill is amazing. They always give the best advice and good service. Had 2 of there technicians out today to fix the pool pump. It worked when they left and they were super friendly and efficient Thank you Swimart.

I just had a heat pump installed. Peter and Mike were very professional and did a great installation job. I would certainly recommend them. Thank you for all your help.

service

very friendly staff.most helpfull

Professional in everything

Was very disappointed and upset after my visit today. I was firstly made to feel as though I was not looking after my pool well enough and was questioned when I last did a back wash. I was taken a back by this as i do it every month like my pool builder told me. Anyway, the shop keeper then proceeded to tell me I had no chlorine, 10 alkalinity, ph of 6.3 , 11 sunscreen and 0 hardness. I was shocked and started to think I had done something really wrong. I told him I had done a test strip before coming and it showed everything was perfect and he said well it isn't, these are the readings. He then sold me alk and tried to sell me chlorine. I left so worried. Then I thought, how the hell can there be no hardness, that's impossible. I had been there 2 weeks prior with all perfect readings except the alkalinity. So I took a sample to another shop and alas, everything is near perfect. I called him to express my concern that he tried to tell me to put so much chemicals in my pool when the readings were so obviously wrong. He then said, it must have been a faulty disc. I said, but why did you not realise that when the readings were so weird and proceed to advise me on such readings, he then said the phone was breaking up and he could not hear me. I am so upset about this whole situation, I am a new pool owner, hand over September 24 so feel very worried to trust this pool shop with my massive investment. The second star is for the young man who works there Saturdays, he is lovely but the older man and the 2 ladies I've met there all talk down to me, say my acid feeder is rubbish and should disconnect it etc etc. Never going back

Excellent & extremely quick service. Pete & Mike were so helpful & very professional with me having to replace my pool pump Nothing was a problem , they explained the problem & fixed it the same day. So friendly, service with a smile. Thank you for your help & a great job. See you definitely again.

The team are absolutely amazing, my sensitive skin reacts when I swim in our salt water pool, after speaking with the guys on the counter they suggested adding a bag of mineral crystals . What a difference this has made. I can now enjoy swimming without my skin reacting. Thanks guys you definitely know your stuff, keep up the great work.

Thanks to Megan and the team at Rouse Hill. I was suprised when my water analysis was near perfect especially after the crazy weather we have had. Great to have the support when needed. Merry Christmas

Dave and the team have provided a timely and cost effective service for us this summer. Routinely taking care of our pool, we've been swimming non stop, which has been amazing. Highly recommend.

Had a first time service and a very poor experience with pool not cleaned properly, skimmer box.....call the shop and just seem disinterested to fix saying they are busy this time of year....so that is suppose to alrite?

Terrible customer service!! The guy with the goatie is arrogant, conceited, unprofessional and makes you feel like a criminal when you ask questions about the product/s he is trying to push In times of high cost of living, the last thing you want is to be looked down and berated upon. Like all the other negative reviews, Swimmart Rouse Hill are crude with no care for the customer experience Keep clear, there are so many other pool shops that will give you the respect that you deserve.

It was lovely to meet Neil. Straight away I knew he was very experienced Lovely man Plus the bonus My husband knows Neil from 30 yrs ago In business So it a win win Vey happy we’ve chose Swimart

Requested for orientation as we are moving to our new property in rouse hill . Called in advance to book a time and for other prerequisites, if any. On the day of service , no one turned up . When called up business they were extremely insensitive and they had no hesitation to inform me everything is booked Frustrating experience as I just travelled for this for this task from other end of city. Will never recommend them to anyone.