Great service and knowledgeable staff every time. We love dealing with Damo and Tara
Response from Swimart Noosa
Thanks so much for the wonderful review! ⭐️ It’s always a pleasure looking after you, and we really appreciate your kind words. We’re so glad you’ve had such a positive experience with our team — and we love seeing you too! 😊
Thanks for your continued support of Swimart Noosa. We truly appreciate it! 💦🏊♀️
JB
Jo-Anne Binns
google
★★★★★
Excellent team. We couldn't be happier with our choice to use Swimart. Very highly recommend 🏊♀️ 💦 Great friendly service every time.
Response from Swimart Noosa
Thanks so much for the fantastic review! ⭐️ We’re so glad you chose Swimart Noosa and that you’ve been happy with the team and our service. We genuinely love looking after our customers and their pools, so it means a lot to hear that we’re getting it right.
Thanks again for the recommendation — we really appreciate your support! 💦🏊♀️
JP
John Pane
google
★★★★★
Conor serviced our Pool and did an excellent job. He was patient in explaining the workings and maintenance required and he has deep technical knowledge on Pools. He is a straight down the line guy and I would recommend Swimart if you are looking for an honest company with skilled technicians.
AN
Alexandra Noy
google
★★★★★
A huge thank you to Tiana and the Swimart team for the exceptional service! Our pool pump unexpectedly broke, and Tiana went above and beyond to make sure we were looked after. She organised a replacement and had it installed the very same day, which completely exceeded our expectations.
Tiana’s customer service was absolutely outstanding—friendly, professional, knowledgeable, and genuinely committed to helping. She kept us informed every step of the way and made what could have been a stressful situation incredibly easy.
It’s rare to find someone who cares so much about their customers. Tiana is an absolute asset to the Swimart team, and thanks to her prompt action, our pool was back up and running in no time. We couldn’t be happier with the service and wouldn’t hesitate to recommend Swimart to anyone. Tiana truly deserves recognition for going above and beyond. Thank you again!
Response from Swimart Noosa
Hi Alexandra, thank you for your Google review! We're thrilled to hear that Tiana exceeded your expectations and provided such outstanding service. Her dedication and commitment to our customers is truly commendable. Your recommendation means a lot to us. Thank you once again!
G
GDL
google
★★★★★
We made contact with Swimart Noosa because our previous pool service business was involving us more and more in the maintenance of the pool and response to issues. We were already paying them for a monthly service so we didn't think we should be water testing between services, adding chemical between services, and downloading a manual to fiddle with the settings of a chlorinator we didn't understand.
We made contact with Swimart Noosa by email and received a response from Tiana within half an hour – with a schedule of service options, and brochure. Before close of business we’d locked in a regular monthly pool service on a day that suited our own weekly commitments. I emailed through details of the pool (magnesium, heated, useage, covered, access, etc.)
We received a text message the day prior to the scheduled service confirming the service. Not an automated message. From the business directly.
On the day of the service Ben arrived, rang the doorbell and introduced himself. With a previous pool service business it was not uncommon for them to not turn up at all on the scheduled service day without notice – and have to be chased to lock in a service at a time that suited them.
Ben confirmed that he had been made aware of the the information provided regarding the pool – which in our experience is quite rare. On numerous occasions with other pool service businesses in the past we had contacted the office to advise of issues in advance of the monthly service, for the technician attending on the day to claim they had not been made aware of those concerns.
Ben did a thorough vacuum and clean; hosed off the cartridge filter on the grass (as requested, not on the tiles); did a water test and added chemical as required; reset the chlorinator and timer appropriate to usage and season, and hosed the area down thoroughly.
In response to our stated position – that we expected Swimart Noosa as the paid professionals to be responsible ongoing for servicing, water health and chemicals, and the settings of equipment and maintenance, not us – Ben affirmed that to be their preference as well.
It was noted by Ben that a new filter cartridge was required. A quote was received that afternoon for the part. (We’d known about that and had requested one from the previous business…but several weeks down the track from discussion with them, we had still not seen a quote for one.)
The day after the service we received an email asking for our feedback, then a phone call from one of the owners checking to make sure we were happy with the service. We can’t think of anything they could have done to be any more professional. It’s a very reassuring beginning to our pool servicing relationship with SwimartArt Noosa.
Response from Swimart Noosa
Hi GDL, thank you for your wonderful Google review! We’re delighted to hear of your positive experience with Ben and the team. It's fantastic that our approach aligns with your expectations for pool care. Your feedback is invaluable and reinforces our commitment to excellent service. Welcome to Swimart Noosa!
BP
Brett Peck
google
★★★★☆
Dean is the best
Response from Swimart Noosa
Thanks for your review Brett - Dean will be pleased. Thanks, Damien & Tara
LB
Lauralee Bowie
google
★★★★★
Always a pleasure to see Dean Thursday mornings! Friendly , knowledgable and does a great job! He always leaves our pool and pond in great condition! We enjoy his company and we love to banter back and forth about our golf scores! Congratulations again DEAN for another Club Championship! Well done! Lauralee and Kerry # 754 the Palms Noosa Springs
Response from Swimart Noosa
Hi Lauralee, thank you for your terrific Google review! We're delighted to hear that Dean's visits are both enjoyable and professional, and that he keeps your pool and pond in top shape. Dean will appreciate your kind words as he does the golf banter! Thank you for being such a loyal and valued customer, Damien & Tara.
ST
Shani Tomkins
google
★★★★★
Dean is great. Shows up every week same time with a friendly smile. Does an amazing job and always keeps our team pool sparkling clean!
Response from Swimart Noosa
Hi Shani, thank you for your review. We’re thrilled to hear he maintains your team pool so impeccably and consistently brings his friendly smile. Your kind words mean a lot to Dean and the team. Thanks again, Damien & Tara.
OM
Olivia Morley
google
★★★★★
Dean has been doing my pool for 4 years. He does a fantastic job. Our dog loves him too!!! Thanks for all your hard work and advice
Response from Swimart Noosa
Hi Olivia, thank you for your positive review of Dean's service & his love of dogs. We really value specific feedback about our Technicians who do a great job. Thank you, Tara
MD
Marion Dore
google
★★★★★
Response from Swimart Noosa
Hi Marion, thank you for your 5 star review!!
DS
Dave Smythe
google
★★★★★
Dean has been managing the servicing of our pool for over 4 years now and can highly recommend his attention to detail. Always perfect results
Response from Swimart Noosa
Hi Dave, thank you for your fabulous review of Dean's service & attention to detail. We really value specific feedback about our amazing Technicians. Dean will be very pleased. Thank you, Tara
ER
Ellen Rose
google
★★★★★
Dean always provides great service & goes above and beyond. Highly recommend!
Response from Swimart Noosa
Hi Ellen, can you please contact Swimart Noosa - you have won our in store prize.
Hi Ellen, great to hear that Dean is going above and beyond to provide a positive experience for you. We love to hear that our pools techs exceed customer expectations. Your review will be very pleasing for Dean to receive. Thank you very much. Tara & Damien
JS
Jade Spehr
google
★★★★★
They always come out when they say they will and do a great job at keeping the pool in great shape. Also reasonably priced.
Response from Swimart Noosa
Hi Jade, we're very pleased to hear of your positive Swimart Noosa experience. Client recommendation is the greatest feedback we can receive. Thank you for taking the time. Tara & Damien
WO
Wendy O'Connor
google
★★★★★
We've had Dean service our pool for over a year now. He's never skipped a beat, always quick, reliable and good for a laugh
Response from Swimart Noosa
Hi Wendy, thanks very much for your positive feedback. We love to receive personal praise of our fabulous pool techs - Dean will be very please to hear. Thank you, Tara & Damien
DH
Damien Harding
google
★★★★★
Great friendly service
Response from Swimart Noosa
Thanks Damien - we are a friendly bunch! Thanks for your review!
MR
michael rowland
google
★★★★★
As first-time pool owners we felt much better after Dean came over and explained how things work. He provided great service and advice on how to keep the pool in good working order. Very happy!
Response from Swimart Noosa
Thanks Michael - we love to receive reviews like this about our great Technicians. Dean will be very pleased. Thank you for choosing Swimart, and welcome!
B
baza
google
★★★★☆
Yeah, Damien Trimmer is probably one of the best guys there. There’s no fuss all of a bit of a laugh. Each time you come in go out a little bit lighter in the wallet but that’s okay because we had a good laugh. No he gives a great service recommend him to anybody.
Response from Swimart Noosa
Thanks Baza! We appreciate your feedback and recommendation.
CS
carolyn sugden
google
★★★★★
Swimart Noosa has been servicing my pool for about 5 months now. Both Ben and Connor are professional, polite and knowledgeable. They explain what products are required and why.
Notifications are emailed advising the service has been completed and the accounts are sent out promptly. Very professional company and the pool looks great. No hesitation in recommending Swimart Noosa.
Response from Swimart Noosa
Hi Carolyn, thank you for taking the time to leave us this great review! We're very happy to hear that Ben and Connor have consistently delivered a great service. Your recommendation means the world to us and supports our team's commitment to excellence. We look forward to continuing to deliver this same great service. Thank you!
TM
Tony Mcilroy
google
★★★★★
These guys are the best!!! Fast, reliable and trustworthy with their service and advice.
Response from Swimart Noosa
Hi Tony, thank you for leaving such a positive review! A sincere thank you from all of us at Swimart Noosa!
SW
Stephen Wayling
google
★★★★★
Swimart fixed several leaks on the filter system pipeline and Mend a couple of broken parts. A very professional company and job in quick time. We shall be using them again.
Response from Swimart Noosa
Thanks for your complimentary review Stephen. Happy we were able to help and we look forward to seeing you again soon!! A sincere thank you from the team @ Swimart Noosa!