Swimart New Lambton

Really disappointing service received with regular pool cleaning - a real lack of care. We will be going elsewhere. Edit: and a disappointing response from the owner, which is no surprise after reading other reviews. It's clearly never Swimart Lambton's fault. It also mustn't be swimarts fault that after the last service, Swimart left the pool pump switched off, and it stayed off for nearly two months until my father discovered this. It's also interesting how the owner says that swimart can no longer service the pool due to condition. You failed to mention that you didnt actually quit; my dad sacked you guys.

This is the first ever one star review I have posted. Long story short, the owner of the business would not accept responsibility when things go wrong. In this case, a $32 plumbing part that was damaged during pool pump replacement. As a result, not only was the pump out of action for one week beyond the installation date (payment of $1070 was paid on the same day), the owner had the audacity to threaten me with debt collection over an invalid invoice for the plumbing part. DO NOT trust this business, especially when the owner is a manager with MBA and CPA qualifications who argues over $32 parts. The photos shows the story. HERE IS THE LONG VERSION of the story: Imagine you have a broken pool pump that fused and tripped the electricity circuit, otherwise the pool sanitization system was fully functional beforehand. It is summer time and you do not want the pool to turn green. Swimart was called to quote for a replacement pump and then scheduled the job one week later. The pool sanitization system was installed by Swimart under the previous owner, and the pump had previously been replaced (it's a Waterco model that was just swapped out). I had the pleasure of watching the job done in 30 minutes last time. Straight forward disconnection and reconnection, though the parts needed to be disconnected in a particular order, and minor adjustment was made to the plumbing circuit. This time around, it took almost a full day to do the job on the first day. I was not at the property but kept receiving notifications from the surveillance system that someone is at that section of the house for most of day. Thinking it's a simple job and they have attended the site, I made the payment straight away. Not until I checked the pool pump a few days later, the leak and failed installation was apparent. I have to find the faulty part and attempt to connect the circuit, then realizing the plumbing was physically damaged. There was no messages or notes to indicate the job was incomplete. What's worse, they only responded after the real estate agent chased them up, by the time the pool had turned green. It's ludicrous to suggest the pumping was leaking before the pump broke. The leak would have emptied the pool below the skimmer level within 30 minutes. It is just as ridiculous to suggest cutting and joining a piece of PVC pipe to fit into the circuit should take 2 hours in the owners reply, only to show the technical incompetency of the people in question. This is what happens when people with non-technical backgrounds get into a new technical field. The owner could not answer my straight forward technical enquiries, and fails to show understanding of basic engineering principals. However, accountants are extremely competent at chasing debts, and threatening to tarnish credit scores, as shown in the correspondence. Fortunately I have successfully defended my consumer rights in the court of law multiple times in the last two decades. I will upload the results and documentations of the legal challenge once the case is settled and in the public domain.

I’ve been a loyal customer of your business for at least 25 years & today was served by the most helpful assistant I’ve ever encountered at your store.. she is a student teacher & I think her name was Jessica…… such a ‘welcome to store’ that I’ve never encountered before & then after testing our pool water sample she blew me away with her personal advice in addition to what was set out in the customer printout… & all with a beautiful smile & happy demeanor….. this girl could make your business boom ! If I was still in business I’d be poaching her …. She is gold! So happy to give this response as I’ve mentioned her exemplary service x 3 times since I got home ! Congratulations for employing such a personality ! Regards, Tony & Catherine Carmichael

Was very pleasant service and advise from Jessica. Will definitely be using this business again. Thanks

Good service . Friendly staff

The service from the staff was excellent.

Great to deal with friendly and helpful

Jessica should get employee of the year. Always happy to see you and great service

I love the personal assistance, i am on my own so really appreciated the help & reassurance i received from all your staff when i really needed it. Thank you 😊

Great service and helpful advice!

Friendly, helpful and were able to supply everything that I needed in the one visit. I had just broken a part on our pool pump, and they were able to fix the issue quickly and without judgement. I was very happy with the service I received.

I found you very helpful as I sorted my equipment problem, and you called when you said you would, Thank you.

Jess was/is amazing. Knowledgeable, insightful, sincere and helpful. Very happy customer.

Made a special effort to attend to the customers ( that’s me )needs