Sarah Hendry
google★★★★★
Response from Swimart Mona Vale
We appreciate the lovely feedback. Thank you and have a great day!
Swimart Mona Vale
Claimed4.6(107 reviews)
Swimming pool supply shop
4.6
107 reviews
5
90
4
6
3
1
2
1
1
9
OceansideExteriorCleaning
google★★★★★
Stocked up on chlorine the other day. The staff were very helpful
Response from Swimart Mona Vale
We appreciate the lovely feedback. Thank you and have a great day!
Marija Jukic
google★☆☆☆☆
An unpleasant experience with rude and arrogant service. Experienced nicer service with other pool shops in the area - wont be back.
Response from Swimart Mona Vale
Hi Marija, we have checked our database and cannot find you or any service in our system. Would you be so kind to contact us at (02) 9997 7877 so we can investigate this matter?
Mark Pearson
google★★★★★
Marley from Swimmart has excellent customer service skills, pleasant and great knowledge answering my questions. The pool is spotless and her detail to the small things was amazing. Marley would be an asset to any company and hope to see her again attend the pool.
Response from Swimart Mona Vale
Thank you for your five star review. The Swimart Mona Vale team is delighted we could serve you so well.
Edward Warburton
google★☆☆☆☆
When we moved into a rental property the salt water pool chlorinator had been replaced. Swimart did not connect the electrical wires to the new unit they installed and it was not adding chlorine. After a trip to northern beaches hospital for an earache troubling my son, I queried as to why the pool was going green after their recent works. The Lady who served me that day in Dec 2022 finally admitted the problem after I had bought the extra chlorine, chemicals and salt. She offered me a 10% discount on my next purchase and ask me to connect the wires to the unit myself. Avoid at all costs.
Response from Swimart Mona Vale
We’re sorry to hear about your experience, but we’d like to clarify some details. Our records show that we last attended your property in November 2022 when we installed the chlorinator. The last water test and purchase on file were in December 2022, and we have not been back to the property since. If you have experienced issues with your pool recently, they may be due to factors outside our work from over three years ago. We always strive for quality service, and if there were an issue with our installation at the time, we would have been happy to assist if contacted sooner. If you would like to discuss this further, please feel free to reach out to us directly.
Roderick Stevens
google★★★★★
Excellent customer service at all times
Response from Swimart Mona Vale
We appreciate the five stars! Thank you for rating Swimart Mona Vale and have a great day.
ruby mitchell
google★☆☆☆☆
Response from Swimart Mona Vale
Hello Ruby, thank you for your feedback. We take all reviews seriously, but unfortunately, we don’t have any record of serving you. We prioritize customer satisfaction and would love to understand any concerns you may have. If you believe there’s been a misunderstanding, please reach out to us directly so we can resolve this promptly. Thank you!
Mike van den Bosch
google★★★★★
Response from Swimart Mona Vale
Thank you so much for taking the time to share your feedback with us. We truly appreciate any comments we receive as it's a great way to gain unbiased insight on how we're doing. It's fantastic to know that you had a positive experience and we hope to see you again soon at Swimart Mona Vale.
John MacLean
google★★★★★
Bill/Michael and team have provided an A1 service to me over the last year , while being somewhat of a pool noob. They have fixed various issues with equipment whenever they have arisen and have always been available to answer my many questions about operation of the system. They add an automation system (on my request) that I can control with an app on the phone for running filter, chlorinator, heat pump etc. can’t fault their service , knowledge and availability and would recommend them to anyone looking for general pool maintenance or system upgrades.
Response from Swimart Mona Vale
We appreciate the lovely feedback of Swimart Mona Vale. Thank you and have a great day!
Eugene Afrakof
google★★★★★
Michael is very knowledgeable in aspects of pools. Nice to deal real professionals!
Response from Swimart Mona Vale
Thank you for your five star review. The Swimart Mona Vale team is delighted we could serve you so well.
Jeff Grant
google★★★★★
Really helpful, friendly and knowledgeable people. Highly recommended
Response from Swimart Mona Vale
Thank you for your five-star review, Jeff. Our team at Swimart Mona Vale always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.
John Carris
google★★★★★
Best experience! very helpful in turning the condition of pool around from their advice.
Response from Swimart Mona Vale
Thank you for your five star review. The Swimart Mona Vale team is delighted we could serve you so well.
David Tomlinson
google★★★★★
Response from Swimart Mona Vale
Thank you, David. We appreciate the lovely feedback of Swimart Mona Vale. Thank you and have a great day!
Steve Gaal
cloutly★★★★★
Our pool water was analysed and information on how to remediate our pool water was provided.
Response from Swimart Mona Vale
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Keith Bradbury
google★★★★★
These guys know what they are doing and they are patience with people like me, great to deal with, thankyou.
Response from Swimart Mona Vale
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Jenny & terry Cawthorne
cloutly★★★★★
Service and advice
Response from Swimart Mona Vale
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Clea Jones
google★★★★★
Friendly and very helpful and knowledgeable.
Response from Swimart Mona Vale
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Bruce Mccready
cloutly★★★★★
Very informative and helpful
Response from Swimart Mona Vale
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Ron Gary
google★★★★★
Big recommend, professional team, respect full, very friendly and honest and professional advice, thanks all🙏🙏🙏
Response from Swimart Mona Vale
We appreciate the lovely feedback of Swimart Mona Vale. Thank you and have a great day!
Marten Touw
google★★★★★
They do my pool service. Do a great job. Tried a few others out and have been with these guys for about 3 years. They're responsive when something goes wrong. Nice people too.
Response from Swimart Mona Vale
Thanks a bunch for your kind words, Marten. It's reviews like this that make us at Swimart Mona Vale excited to come into work every day.