Swimart Mermaid Waters
76reviews
All Reviews
4.9
Cloutly
4.9
Google
4.9
David Lawrence
on Google
5.0
May 06, 2025
After trying many pool shops on the GC this is easily the best nothing is a problem and easy to deal with, everything is well explained and pricing is great I would not hesitate to recommend them,
Business Response:
We appreciate the lovely feedback of Swimart Mermaid Waters. Thank you and have a great day!
martinwajda
on Google
1.0
March 25, 2025
Terrible after sales service. I purchased a suction pool cleaner from them and after the same part failed the second time after only a few months from purchase they refused to warranty it and I was told that I need to pay for the part as they will only cover it under warranty once.
Alexis B.
on Cloutly
5.0
February 15, 2025
Excellent service. Very knowledgeable man.
Loved that he explained everything to us.
Business Response:
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Kevin Ballantine
on Google
1.0
February 14, 2025
Got there just before closing 4.00 pm said straight up not water testing but if l wanted to spend on products was ok, been a customer for 20 plus years when confronted said he didn’t know me, that’s because my wife shopped there, won’t have to worry about that now
Sarah Race
on Google
5.0
January 17, 2025
Awesome service in the shop and had new chlorinated installed today by Dave and was on time , did a great job, so very happy customer
Business Response:
We're grateful to know that your experience with us was an amazing one! We look forward to seeing you again soon at Swimart Mermaid Waters.
Viv G.
on Cloutly
4.0
January 13, 2025
Solved problem and very friendly helpful manner
Business Response:
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Debbie Trajkovski
on Google
5.0
December 30, 2024
Always great service from all staff.
Very knowledgeable and willing to help.
Business Response:
Thank you for your five star review. The Swimart Mermaid Waters team is delighted we could serve you so well.
Alex Frew
on Google
5.0
October 12, 2024
Business Response:
We appreciate the lovely feedback of Swimart Mermaid Waters. Thank you and have a great day!
Terese Sedawie
on Google
5.0
July 12, 2024
Business Response:
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Byron Hepburn
on Google
5.0
May 11, 2024
Friendly helpful advice :)
Business Response:
We appreciate the lovely feedback of Swimart Mermaid Waters. Thank you and have a great day!
Matthias D.
on Cloutly
5.0
February 11, 2024
Always friendly and helpful. Great service
Business Response:
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Thomas Morrison
on Google
2.0
February 10, 2024
Turned up at 2.57 on Saturday. Shop shuts at 3. Was told my two young kids staffing that they couldn’t help as the system had been turned off already. They were out the door and locked up by 2.59.
jason kempen
on Google
5.0
January 19, 2024
I've used Swimart for the past year to check my water and service my pool. Jack is always incredibly helpful and knowledgeable. Best of all, I never get the feeling that he is trying to upsell me stuff - instead, I feel like he genuinely cares about great customer service. Thanks Jack!
Business Response:
Thank you for your five-star review. Our team always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.
Heather &.
on Cloutly
5.0
January 10, 2024
Technicians no nonsense approach to job
can monthly account be itemised and payment via debit card electronically
expect to be out of action for about 6 months
Business Response:
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Greg Bremen
on Google
5.0
December 13, 2023
Very knowledgeable staff. Long history. Great range of products which they are happy to explain. Can do place.
Business Response:
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Michael K.
on Cloutly
5.0
November 24, 2023
Nothing to complain about
Business Response:
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Michael M.
on Cloutly
5.0
November 24, 2023
Great service in shop and a good price on a new zodiac pool cleaner. Thank you
Business Response:
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
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