Swimart Gladesville
92reviews
All Reviews
4.9
Cloutly
4.9
Google
4.9
Barry Chambers
on Google
4.0
December 20, 2024
Very helpful, made quick sense of balancing pool water and managing the equipment after a few years of underwhelming efforts from others
Business Response:
Thank you. We appreciate your kind review of Swimart Gladesville and hope you will visit again soon. Take care.
Henry OBrien
on Google
5.0
November 15, 2024
Great staff. Good prices. Highly recommend.
Business Response:
Thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at Swimart Gladesville.
Carolyn Brown
on Google
4.0
September 14, 2024
Knowledgeable owner, variety of stock
Business Response:
Thank you for your review. The Swimart Gladesville team is delighted we could serve you so well.
Jodie T.
on Cloutly
5.0
August 22, 2024
Knowledgeable staff who were thourough and helpful
Business Response:
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Kaye &.
on Cloutly
5.0
May 03, 2024
Well informed and helpful
Business Response:
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Fred J.
on Cloutly
4.0
April 18, 2024
Prompt, professional and pleasant
Business Response:
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Katherine D.
on Cloutly
5.0
March 20, 2024
Peter the pool technician was professional, efficient and explained everything clearly. The whole process from booking to service and ongoing communication is first class!
Business Response:
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Samuel Fletcher
on Google
1.0
January 25, 2024
WARNING- Don't waste your time or money going here! We took a water sample to them, they sold us $100 worth of products to fix our green pool. We added the products, but it only made it worse- only to then read their own chemical report which stated that the pool was already over-stabilized, and yet they sold us more product which also had even more stabilizer in it! We consequently had to empty our pool. They refused to refund our money. We just wanted a refund, however they refused today. In return- here's 1 star for all the world to see. Go somewhere else that knows more about what to recommend.
Business Response:
Hi Samuel
Regarding your comment on google I provide the following response.
Your wife visited the shop on the 18th Dec 2023 some 4 weeks ago. She explained that you had a green pool and wanted it clear ASAP. As this was your first visit to Swimart Gladesville for a water test we had her complete a new client profile.
She explained that the pool was green and when asked if you could see the bottom she answered no.
We took her through a green pool treatment explaining the steps and providing her with a step by step process handout. She purchase Chlorine Concentrate to bomb the pool and Metal Free Algaecide to kill the Algae. We were aware of the high stabiliser content in your pool however the priority was to treat the green pool.
Your wife was asked to return to the shop so we could balance the water and at that stage we would have addressed the high stabiliser level, a week after doing the original green pool treatment.
In 99% of occasions if this treatment is done correctly then the pool will clear in a few days. You wanted to return the chemicals purchased on the 18 Dec, some 3 weeks later and then claim the treatment didn’t work when you clearly hadn’t used the chemicals purchased or followed our recommendations.
I totally understand that you can buy product from wherever you want, however, we will not be responsible for the performance of substitute chemicals and the results you may or may not achieve.
If you had of followed our green pool treatment we are extremely confident that it would have worked and cleared your pool as advised.
In regard to returns/refunds we have a clearly displayed sign in store stating our refund policy. This sign is directly underneath the service register for all clients to see.
Lisa S.
on Cloutly
5.0
January 22, 2024
Very helpful staff on the phone, or in person.👍
A most efficient service of a pool. Very reliable. Always happy to help.
A manager who deals with problems quickly. Excellent communication skills, with all there over many years.
Would highly recommend to friends, family and neighbours. In fact over the years I have done this!👍👏👏😁😁
Business Response:
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Coral G.
on Cloutly
5.0
November 23, 2023
Expert knowledge & friendly approach.
Business Response:
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
James R.
on Cloutly
3.0
November 14, 2023
I wasn't overly impressed to be honest. The older guy serving was all over the place, to the point that I'd bought 5 items (clarifier, chlorine etc) and had to remind him to give me 2 of the items or he would have forgotten.
Perhaps it's because he switched focus to another customer before finishing the sale with me.
Most odd.
Bruce Judith John
on Google
5.0
November 06, 2023
Excellent service, quite technologically up to date.
Business Response:
Thank you, Bruce. We appreciate your kind review of Swimart Gladesville and hope you will visit again soon. Take care.
Vignesh S
on Google
5.0
October 30, 2023
Just bought a waterco supaskimmer leaf basket for $134.95 and came home did a quick google search only to find it online for $69 dollars oops won't be making that mistake again. I get it these are mum and pop pool shops and not Amazon but wow even so.
Peter kindly called me and explained that there had been an error in their system and refunded the whole amount so well done for local pool shop and customer service 👏
Grace Delizia
on Google
5.0
September 26, 2023
Very professional and thorough. Made sure i understood what was required
Business Response:
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
Lori Banham
on Google
5.0
August 28, 2023
Business Response:
We appreciate the five stars! Thank you for rating Swimart Gladesville and have a great day.
L. Carrington Jnr Australia
on Google
5.0
August 24, 2023
Very helpful staff giving professional advice.
Highly recommend this outlet.
Business Response:
Thank you so much for your review of Swimart Gladesville! We truly appreciate the feedback and hope to hear from you again.
Stew
on Google
5.0
June 01, 2023
I know nothing about pools and have moved into a place with a green pool. Went to Swimart Gladesville with a water sample and followed the advice....presto clean pool. They know their stuff. I will be back.
Business Response:
Thank you for your five star review. The Swimart Gladesville team is delighted we could serve you so well.
Andrew James
on Google
5.0
May 01, 2023
Great service and advice. They take the time to make sure I know exactly what needs to be done and why.
Business Response:
Hey there, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at Swimart Gladesville.
Richard Keaney
on Google
4.0
April 18, 2023
Prompt and friendly service
Business Response:
Thanks so much for taking the time to share this short but sweet feedback! We're happy to hear that you had a great experience with us at Swimart Gladesville and hope to see you again; take care!
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