Swimart Dural

The shop service is good, but pool care service is bad. 10/11/2024 Commenced fortnightly Pool Care Services $75 plus chemical cost per time. 17/12/2024 No service was conducted; however, an invoice was issued. My son visited the shop and presented video evidence clearly showing the technician drove in and out without leaving the vehicle. As a result, the invoice was waived. 6/4/2025 & 15/4/2025 Photographs taken showing the pool water had turned green.As the property is listed on Airbnb, I received guest complaints the pool. I visited the property, took a water sample to the shop for testing, purchased chemicals costing $41.78, and treated the pool myself. No apology was offered by the shop. At this stage, I still maintained trust in their service—but this proved to be misplaced. 5/6/2025 The technician arrived in the morning, remained in the vehicle for approximately 30 seconds (according to security camera footage), and left roughly one minute later without performing any service. Despite this, an invoice was later issued for the visit. 7/6/2025 I visited the shop in person, showed the video footage to the staff, and formally requested cancellation of the service. 10/6/2025 Received a phone call from the shop requesting the video evidence relating to the technician’s visit. 11/6/2025 Submitted the requested video clips as supporting evidence. 17/6/2025 Despite all prior discussions and evidence provided, the company reissued the invoice for the incomplete service on 5/6/2025 and demanded payment.

5 Star service ⭐️⭐️⭐️⭐️⭐️ I was guided step by step through multiple issues I was experiencing. These guys took so much time and were so patient in explaining in layman’s terms, helping be resolve all my pool and pump issues - without charging me a fortune. I wouldn’t go anywhere else !!

Shane and his team provided us good services for upgrading our pool to a salted pool. I appreciate their experiences, advices and efforts to complete the job smoothly. Most importantly, Shane offered a bargain price to us. I would say special thank you to Shane.

The manager never try to help me. he only try to get as much money as he can out of customer's pocket. He don't want to honour the warranty even I have original receipt. He even charged me $100 " inspection fee" because I didn't let him fix my machine for over $1000. very bad experience.

Very knowledgeable and friendly staff

These guys are the best pool service in the area! Rohan is super dependable and a hard worker no matter the weather or problem, our pools never looked better. Couldn't reccomend this team enough.

Fixed our green pool quickly and without charging a fortune. Super friendly. Thank you!!!

Great service as usual from Shane

Good honest advice and assistance. Friendly staff. Been using this swim shop for years.

The technician is always polite and very knowledgeable.

We have a pool that was neglected for a while. Shane gave us advice and assistance step by step. Great problem solving and plenty of patience!

Very friendly and professional Simply was a pleasure dealing with you

Shane, Rohan and Hamish amazing! Genuine and know their pools… def recommend!

Thanks. Very polite and diagnosed pool correctly. Will be happy once pool cleaners arrive.

Shane is a great asset to your business. He is very helpful & knowledgeable

Shane is the most helpful and engaged person I’ve found to assist me in managing my pool after many years. Always helpful, friendly and professional