Swimart Cleveland

We had Kian come to look at the pool and the pump and he made an assessment on how to fix the pump and he also treated the algae. However, he did not run a test on the water (as requested in the shop 2 days prior) and so, after 2 days, the pool did not clear up as Kian had predicted. I called and spoke to Swimmart Cleveland about how to move forward, as the water was still unclear. It was suggested I bring a water sample down and I said I would do so this afternoon. No mention was made, however, that the closing time for that afternoon would be different to what was listed on the website and on Google. I arrived at 4pm and the man would not open the doors to talk to me. Instead, tried mouthing things to me through the glass doors. I asked why he hadn’t mentioned on the phone that he was closing early and he simply gestured (by shaking his hands) that he was closed. Very disappointed that a water sample wasn’t taken during the initial assessment at my house and further frustrated not to be informed of early closing hours over the phone and then not be given the courtesy of opening a door to have a conversation.

very pleasant ,Knowledgeable, and helpful .,

The staff is always very helpful. Everything recommended is always spot on.

Great service, friendly staff, who are knowledgeable about products.

These guys are super helpfuly, they really go out of their way to help you out, and they have taught me heaps about keeping a pool clean. Thank you for such excellent service everytime.

Thank you to the team at Swim Art Cleveland. They are so helpful and always willing to go the extra mile. This is a small business that truely cares about its customers. 👍

We used Swimart Cleveland after becoming frustrated with other pool businesses. They do pool handover inspections and the 2 men who came to look at the pool (Charlie & Reece)were really helpful. There were a few issues and all were solved though it took a few visits-and they persevered until everything is now sorted The pool shop itself is also good. The people on the counter know their job . We now feel that the are on top of most of the pool problems. Thanks for your help. Peter & Rhonda

So helpful and knowledgeable. Haven't had a pool for over 18 years and certainly assisted.

So helpful, only sold what I needed . wrote down step by step what I needed to do and took the goods to my car

Have always found the shop staff very helpful and they also do a great job with the monthly service of our pool.

I was delt with in a highly professional way and the staff was very considerate to my situation.

These guys are fantastic! The true measure of a business is their ability to provide great service and a solution in the event there is an issue and these guys deliver. You only need to have a genuine conversation, and be reasonable and they won’t let you down. The team of pool service professionals are always kind, well spoken and invested in making sure you are happy with their work. They explain themselves well, offer solutions to queries and have always gone above and beyond. They are also well priced and only charge for what they use and won’t recommend things you don’t need. Cheers Peter, Christel and the team!