Friendly staff. Ok for everyday items, water balance, etc, pathetic were it comes to onsite pool maintenance. They take ages to return calls, and when they do the work they did for me was quite shoddy. I had a new filter installed and it leaked from the time it was installed. They cam back eventually to look at it and said it was just a loose pipe connection due to settling. I asked whether it may need a gasket or sealing and they said it was not required. 6 months later and it’s still leaking. Still under warranty but I have no confidence they can fix it. Will be paying someone else to do this and just put it down to a learning experience. Sometimes you have to forego the additional costs to get peace of mind.
Response from Swimart Castle Hill
Hi Brad,
Thank you for your feedback. We’re sorry to hear that you’re disappointed with your experience.
We have reviewed our service records and, during our most recent visit in May 2026, our technician replaced the pressure gauge and identified a leak coming from the three-way valve rather than the filter itself. This was noted in our service report at the time.
We would appreciate the opportunity to discuss your concerns and clarify the issue with you. Please contact (02) 9639 0438 directly so we can review the situation and determine the appropriate next steps.
Thank you,
Swimart Castle Hill
TS
Talis Sneadley
google
★☆☆☆☆
BUYERS BEWARE
I had been a loyal customer of Swimart Castle Hill for many years, however since appalled at store management attitude and treatment of customers. This is disappointing as store staff were helpful and I had years of great service from this store until recent change of management.
Store Manager more concerned with taking your cash than any guarantees of service or product delivery. Recommend to take your business elsewhere where you are sold products & services that management stand by and you are treated with respect!
KP
Ken Poole
google
★★★★★
Great service today ,
The manager was so helpful and helped me find part for a 25 year old sand filter to keep it going and even gave me some pvc pipe off cut for free
NM
Niroshan Madurapperuma
google
★☆☆☆☆
Go hear for exorbitant pricing
Quoted $465 for a filter cartridge that is sold for $170 in other places around here
The same brand and the same spec filter
Response from Swimart Castle Hill
Because the quality of filtration is completely different when using generic filters and cartridges, we recommend using Original parts for better results and longer warranty.
Regardless, we do sell filters at the price point you mentioned for people on a budget.
MK
Mina Kirollos
google
★★★★☆
Helpful staff and will give you advice on caring or fixing your pool. The new trading hours are odd, given most people will sort out pool related tasks on a weekend. Not Mon-Fri when they’re at work
Response from Swimart Castle Hill
Thanks so much for taking the time to share this short but sweet feedback! We're happy to hear that you had a great experience with us at Swimart Castle Hill and hope to see you again.
CU
Claudia Urzua
google
★☆☆☆☆
Absolutely NOT RECOMMENDED. Deeply Disappointed by Swimart Castle Hill and staff behaviour.
This has been, without a doubt, the worst customer service experience I’ve ever had. I deeply regret engaging Swimart Castle Hill, and I wish I had taken the time to read the numerous negative reviews beforehand, many of which mirror my experience exactly.
The service has consistently been poor and unprofessional. On multiple occasions, technicians arrived, did the bare minimum (if anything), left without providing any explanation or report, and sent through an invoice immediately. There was no transparency, no accountability, and certainly no effort to maintain basic customer care standards.
I initially trusted that by hiring this company, my pool would be in good hands. Instead, it has been a complete nightmare, especially due to the conduct of the owner, Ron. Despite numerous emails and messages since April, I received no response or support. When I withheld payment due to unresolved issues with the system (issues that were never properly addressed or fixed), Ron finally contacted me. But instead of showing professionalism or a willingness to resolve the matter, he showed up at my home and insulted me in person, displaying astonishing arrogance and disrespect.
Demanding payment for a service that was never delivered properly, while ignoring repeated attempts to resolve the issue, is simply unacceptable. I had made it clear that I would be more than happy to pay once the system was functioning as promised. Yet the only urgency shown was in chasing the outstanding invoice, not in delivering what was agreed upon months ago.
To all potential customers: please read the reviews before engaging this business. My experience has been unpleasant, stressful, and wholly avoidable. The lack of professionalism and care shown by Swimart Castle Hill and particularly by its owner is truly disappointing!!
Response from Swimart Castle Hill
Dear Claudia,
We’re sorry you feel this way. We would like to clarify the facts for the benefit of future customers.
Our technician installed and demonstrated the working chlorinator on-site. Later, you reported issues, but several attempts to revisit were delayed due to no access. When we could finally attend, we found unrelated problems — an airlock from a misfitting vacuum plate and a switched-off heater — which we resolved.
We would like to stress that we have made every reasonable effort to resolve your concerns, despite considerable delays in gaining access to your pool. We remain willing to work with you, but note that the invoice for the original agreed works remains outstanding.
If you would like to discuss this further or find a resolution, please contact us directly. We are always happy to address genuine concerns.
3
357-BOSS-357
google
★☆☆☆☆
You would think after 50years in the industry they care about pool owners, Price Gouged me for watered down acid, i would have been done yesterday had i not wasted my time here. absolute ripoff joke $34 for acid that costs $19 at bunnings
Response from Swimart Castle Hill
Thank you for your feedback.
We strongly refute the claim that our acid or any of our products are “watered down.” This is a serious and unfounded accusation. All chemicals sold at Swimart Castle Hill meet strict industry standards and are clearly labelled with product specifications. We do not dilute or alter any products we sell.
Regarding pricing, the figures quoted in your review are simply not accurate. Swimart Castle Hill’s pricing is competitive within the pool and spa specialty retail market. While our prices may not match Bunnings, we are a specialist pool store providing tailored advice, quality products, and ongoing support—something big box stores simply cannot offer.
As new owners of Swimart Castle Hill, we are very aware of the local market. We are proud to be a locally owned and operated business that employs and supports members of our community. When you shop with Swimart, you're not just buying a product—you’re getting expert guidance to ensure it’s used correctly and effectively.
We welcome constructive feedback, but we ask that it be fair and accurate. If you’d like to discuss your concerns further, we’re more than happy to speak with you directly.
PJ
Predrag “Pegi” Jelovac
google
★★☆☆☆
Good customer service friendly staff, Products are overpriced, over $30 for 5L Acid, which was watered down and no I did not grab the salt cell cleaner, which is an even more watered down version of Hydrochloric acid, worst quality I have ever come across, it really shows when your doing an “ACID WASH”have never had these issues purchasing my chemicals at Bunnings, Pool acid has never been more than $20 there! chlorine is only $17 for 15L,
Response from Swimart Castle Hill
Thank you for your feedback.
We strongly refute the claim that our acid or any of our products are “watered down.” This is a serious and unfounded accusation. All chemicals sold at Swimart Castle Hill meet strict industry standards and are clearly labelled with product specifications. We do not dilute or alter any products we sell.
Regarding pricing, the figures quoted in your review are simply not accurate. Swimart Castle Hill’s pricing is competitive within the pool and spa specialty retail market. While our prices may not match Bunnings, we are a specialist pool store providing tailored advice, quality products, and ongoing support—something big box stores simply cannot offer.
As new owners of Swimart Castle Hill, we are very aware of the local market. We are proud to be a locally owned and operated business that employs and supports members of our community. When you shop with Swimart, you're not just buying a product—you’re getting expert guidance to ensure it’s used correctly and effectively.
We welcome constructive feedback, but we ask that it be fair and accurate. If you’d like to discuss your concerns further, we’re more than happy to speak with you directly.
M
Mary
google
★☆☆☆☆
Not a professional company—bad staff with no experience and terrible customer service. They overcharge, don’t take responsibility for their mistakes, and respond to customers with rudeness instead of fixing issues. Avoid them if you want reliable service.
Response from Swimart Castle Hill
We take customer feedback very seriously, but we are unable to locate any record of your service with us. We strive to provide professional service with experienced staff and fair pricing. If you believe there was an issue, we’d appreciate the opportunity to discuss it further and resolve any concerns. Please contact us so we can assist you.
K
K
google
★★☆☆☆
Price increased twice a year. Progress is slow. Not really worth it.
Response from Swimart Castle Hill
We appreciate your feedback and understand that price changes can be a concern. However, we’d like to clarify that this is our first price adjustment in five years. During that time, operational costs have significantly increased, and this change ensures we can continue providing quality service.
Regarding progress, we always strive to complete work as efficiently as possible while maintaining high standards.
Thank you for your support, and we hope to continue serving you.
JT
James Tobin
google
★★★★★
Super helpful, knowledgeable and honest team with a no fuss attitude. Easy parking, good stock on hand and a cafe next door. All they’re missing .. is a pool!
Response from Swimart Castle Hill
We're grateful to know that your experience with us was an amazing one! We look forward to seeing you again soon at Swimart Castle Hill.
CF
Cameron Fucile
google
★★★★★
Response from Swimart Castle Hill
Thanks for the wonderful review of Swimart Castle Hill. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!
AF
ahmad firouzian
google
★☆☆☆☆
Very upset! Terrible customer service. I talked to Michelle and requested for quote and she assured me that she get back to me but despite my several emails, there was no response! I called and the store said she left already! No responsibility!
Goodby Swimart!
SG
Sharon Gavin
google
★★★★★
Wow, what a store, Outstanding…. Visited the store for advice and Michelle was very professional, friendly, and honest. Her knowledge and advice regarding my pool situation was hands down, truely amazing. Thank you Michelle for your personalised assistance, you a legend. Swimart have hit the jackpot in having such a great Manager at their store. AAA +++
Response from Swimart Castle Hill
We appreciate the five stars! Thank you for rating Swimart Castle Hill and have a great day.
HT
Henry Tadevosian
google
★★★★★
Very helpful staff!
Response from Swimart Castle Hill
That is so amazing to hear, Henry! Thank you so much for taking the time to share your feedback with our team at Swimart Castle Hill. It's great to know that we continue to provide our customers with everything they need. Have a great day!
S5
Shawsie 57
google
★☆☆☆☆
SR
Simon Reed
google
★★★★★
Very happy with the service we have received from Swimart Castle Hill. Will was very helpful in getting our new pool lights sorted.
Response from Swimart Castle Hill
Thank you for your five-star review. Our team always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.
WT
Wendy Tabain
cloutly
★★★★★
Friendly, helpful staff. This is what will keep customers returning to Swimart.
Great advice and walking me through which chemicals were required to keep my pool sparkling.
Thank you
Response from Swimart Castle Hill
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
JN
Jason Nasr
google
★★★★★
Very friendly and helpful. Following their advice, my pool has always been very clean
Response from Swimart Castle Hill
Thanks Jason for the wonderful review of Swimart Castle Hill. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!
CS
Charlie Saliba
google
★★★★☆
Response from Swimart Castle Hill
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
