Rotech

I will be working with my pulmonologist and insurance to meet my CPAP needs elsewhere. Last December I informed you that I had new coverage under a different insurance plan. Charges on 01/04/2023, 01/30/2023, and 02/04/2023 were sent to my prior insurance. My ex husband hadn't taken me off it yet so I was charged the patient portion as the deductible wasn't met. The issue is that I had surgery in January that met my deductible and out of pocket expenses. So, those charges, if charged to my correct insurance, would have been minimal, or even zero. I have verified the insurance information on file several times. I have been told several times that that three claims would be sent to the correct insurance, which is the one currently on file. That has not happened yet. I was told to not pay my outstanding balance until the three claims in question went through the correct insurance plan. Today I received a call advising he that the equipment I need to manage my health condition would not be sent to me until I paid the balance. I was then told that I have two options. The first is to continue to wait for Rotech to finally submit that claims so that the balance is adjusted and to them pay what I actually owe. That is not acceptable as this equipment is required for my health care. I can't continue to wait for an indefinite period of time as I've already been waiting months for this to be resolved. The second option is to pay the balance. This is also unacceptable as I don't have nearly $300 to pay you for services that you charged to the wrong insurance that, had you sent it to the correct insurance, would be a much smaller charge. I also have no faith that Rotech will ever submit the claims to the correct insurance and that I'll ever get my money back for the extra I would have to pay. Rotech has taken no accountability for submitting those claims to the wrong insurance. Your costumer service agents keep saying that those charges were charged because I hadn't met my deductible yet. This is correct. I wouldn't have met it on the old insurance plan that they were submitted to. I would have likely at least meet the deductible at that time on the new insurance plan since I had surgery in January. This leads me to believe that they don't understand what the problem is. I don't know how to be more clear about it. Rotech is literally withholding equipment I need for my health due to a balance owing that is only owing because of an error on their part. That's shameful and unacceptable. I am working on an alternative supplier with my physician.

This is the WORST company I've ever dealt with. I've needed CPAPsupplies for a month and I still have nothing. I wouldn't recommend them to an enemy

Tony was extremely helpful and very friendly!

Toni was very clean professional and polite

Jennifer took time to communicate with me. Very much appreciate this.

Tony was wonderful, informative and extremely pleasant. We loved having her in our home.

Toni was very helpful and very kind and patient.

Toni gave us excellent customer service, .

Toni is outstanding! She is always pleasant and very helpful! We look forward to seeing her when she delivers.

Toni smiley provided the best customer service ever!!

August 3, 2022 I don't know who will get this text, but pls let everyone know what a great job Jen did for me today. I was very apprehensive about getting the machine, but Jen completely took that out of the picture. She is very knowledgeable, patient and kind. Thank you, Jen and Rotech for making this situation as pleasant as it could possibly be! 👍😀😎 Gene Stone

The Largo office went way above and beyond helping me get my new machine. Tracy was great fighting for me to get my new CPAP machine. My old machine died a month ago the middle of June 2022. I called and spoke to Tracy and she informed me that the machine was discontinued and no longer used, plus she informed me it was recalled back in 2016. I got the machine in 2012. With Tracy's help I finally got my new machine July 13, 2022. All she needed was a form filled out with the inhale and exhale pressures and my doctor's signature. She faxed and called nearly everyday to get someone to fax her the form. The finally came through and Tracy received the form. Zero complaints

I called them to come pick up my husband's oxygen machine and tanks. They were supposed to come on Tuesday. My husband died that Tuesday. A few weeks later, I called and told them they could pick up the equipment. This was a difficult call since I was very much mourning the lost of my husband. The person who answered the phone was super rude to me and said, "We came by once already and no one was there." I could not deal with that. How inconsiderate of me being at the hospital with my dying husband than to be there so they could pick up their equipment.

I have been in a continue dispute with this company with there lack of picking up the equipment they have abandoned in my apartment. Their rude staff. I called them in Aug. 2021 to pick up the equipment and nothing got the D/C order for them and everything. Now come Feb. 2022 return our equipment or pay $2900. What so now its 4/21/22 and its scheduled to be picked up and now out of 3 more hours waiting for the window. Shady people, check with insurance company and make sure they have not done it to you or your family. They don't earn a star at all.

I just spoke with Tracy at the Largo location and she was very helpful and one of the most pleasant people I have ever dealt with I would recommend Rotech to everyone.