River Rock Property

This company is terrible to rent from. They take forever to respond if you can even get ahold of them and Amanda the manager is always “busy”. When I was able to get ahold of a manager she has still yet to help me with my situation and it been two weeks after the two weeks it took to get ahold of them. She is extremely unhelpful with a bad attitude! The communication is terrible in the office. I wish I would’ve known this before renting with them. I have never been so unhappy renting.

I rented from R3 apartments 3500 38th Ave S, Fargo, ND for 2+ years. My rent was always paid before it was due. I was not a bad or unruly tenant. I moved in paying a security deposit of $500 plus a pet fee for 2 dogs. My rent was $1100/mo and increased after a year to $1150. At the end of my 2 yr lease I went month to month as I finished up medical appointments before moving out of state. The last 3/4 months I paid $1345/month. I also hired TLC cleaning to clean my apartment on move out, which was $680. I also hired carpet cleaners that had a mounted truck and also was recommended by the landlady. After a month of waiting for my security deposit I called 4 times and spoke to 4 different people who all wanted to verify my address on file was correct. Which it was. I was told that the check had been mailed out. My most recent phone call on 9/20/23 at 10:33am I was told that I had to pay $35.00 for a stop payment or I had to wait. I said no to both. As a person who rented 2+ years didn't have issues paying you my rent on time, cleaning the apartment on move out better than when I moved in and doing what I was supposed to do I find this poor customer service on your part. I think as a courtesy the least you could do was pay the $35.00 out of one of the months that I paid $1345 and been done with it. However, I won't name her had the audacity to tell me to contact the PO because it was their issue. As a person who does business with the PO on a daily basis I'm not quite sure what she wanted the PO to do since number 1 there was no tracking confirmation on a check that was going out of state. 2. She wanted me to give them the reference number of the check???!! Why? What good would that do? Except, that this was another way to try and stall me. When I asked how long is it that I have to wait since I have already waited over a month, she didn't know. Hmm, again poor business practice. I was charged another $175 for carpet cleaning and $40/hr for cleaning. What is it that you cleaned? I'm sure I have a photo of it same with the carpets and flooring. The apt was cleaner than when I moved in. I have lived in several states and have always got my full deposit back and I didn't have to hire cleaners or carpet cleaners as it was part of renting. The fact that I see in other posts that you charge so many people makes me wonder what the actual number is of those who don't post good or bad reviews of your company that you actually give their full deposit back??? I have all my paperwork, photos and text messages because I made sure to keep EVERYTHING from day 1 and to take my own photos and have other photos sent to me on checkout because my gut told me something like this was possible with this company. It's sad that I was proven correct. My poor review has nothing to do with the security deposit but more to do with what this company did and has done looking at all the previous feedback, minus those who work for them giving 5 star reviews. I have the financial means and the time to proceed forward and will be doing so because as a company you should have some morals, integrity and responsibilities to adhere to. I don't have to worry about you ruining my credit or bad feedback so that I have a hard time renting in ND or anything else as I no longer live in ND. However, I will indeed make sure that every place I can post what you did and lack there of, I will. The BBB will get a report as well. The news channels as well because maybe they need to do a news story on what management companies try and get away with when they think they have vulnerable people renting from them. Not to mention you also did NOT include the $10.00 that was left in my portfolio which means you kept that too. Maybe you should have applied that to the $35.00??? If you used that to pay the electric bill, that was already paid by me so again you kept the $10.00. So many ways you could have handled this better and you chose not to. BTW, my time is valuable and this is taking away from me helping my own customers, not to mention the mileage and any hotel fees that I have to endure while I deal with your company in this matter over $35.00 stop payment fee to get what little bit of a security deposit back. As of 9/27/2023 I still have not received my security deposit.

my parents have been dealing with a ceiling issue about 4 months now my dad and I have called multiple times to get maint. to come fix the issues they both have health issues including transplants we are getting a lawyer and sue for health regulations because black mold has possibly formed I left multiple voicemails no phone call returned it is all about money no care in the world for renters or health so this company is a damn joke and needs to be shut down as well housing authority will be called in the morning

Yep. They will be taken to court. Miss dat of work

Kept my deposit and charged me for things I fixed. The property was poorly run and dirty. There was always an issue with parking, the neighbors were trying to physically fight over parking. Unsafe and now I have negative account on my credit.

Poor communication from River Rock. The maintenance request for a few garage door opener was fulfilled promptly, so that was nice. I was not told there was a $75.00 fee for it. I knew nothing about that fee until I saw it in my portal. I called about renewing my lease and was told they would get that sent out to me. After a couple of weeks I emailed and was told it would be in my portal. A week later I emailed again. Nothing. Called again and was told I had to have renters insurance before I could renew my lease. My lease is done in 3 days. So, having no choice, I took money out of savings to pay for renters insurance. Communication could be better at River Rock. If someone had told me renters insurance was required I could have planned my budget better. But although I contacted them multiple times about renewing my lease, no one told me why it was never sent out to me. I am very disappointed.

Allison is a complete greedy and rude bitch - happy to be done with her forever. Most rude, overbearing property manager I’ve ever worked with.

Absolute dog shit company. Would not recommend to anyone. Refused to change the carpets, which were full of dog pee from the previous owner, until we had to go into the office day after day complaining of the smell. Eventually a maintenance worker came to check out the smell. They sent professional cleaners to clean the carpets, but that did not get rid of the smell. For the hassle the maintenance director, Brian, told us he was waiving $600 from our next month’s rent. We would only need to pay them $500 that month for the trouble. In August we also paid for our two cats which was $600. Everything was fine and dandy, we even got new flooring,… or so we thought. They did not document in their system that the cats were paid for and that Brian waived $600 off of our rent. A few days ago our locks were not working and maintenance was contacted to change the locks. At that time we stated we were out of town and the cat sitter would need the new keys, if any were given. The rental office came back saying they never knew about the cats and that we needed to still pay for them, which we did on 8/12/2022. They also came back telling us Brian told them “he said he offered a $200 credit or replacing all flooring.” Brian specifically told us we would get new flooring and waived $600 off of our rent for September. Now River Rock is forcing us to pay another $600 for the cats. BULLSHIT COMPANY, SHITTY EMPLOYEES WHO LIE. DO NOT LIVE HERE!!

Only reason I'm giving a one star is I'm unable to give negative. We filled out application, paid application fee on a Friday. Come Tuesday afternoon had not heard anything yet, talked with Alexis, was told application had not been looked at yet. Then was told the apartment we were applied for was no longer available as someone stopped in Monday and paid a deposit on it, had not yet filled out application until Tuesday. We were out of luck even though our application was on and the fee was paid. I then called back to question and was told by another agent that they wouldn't do that to us and the apartment was rented Friday before we applied. Now I'm supposed to believe that Alexis not only made up one date that the customer paid a deposit, but a second date the customer filled out the application. Not an easy story to mix up. After all this, I find out they never did process my application, no costs involved and they still refuse to give full refund, I am getting a partial refund. If you value honesty, integrity, customer service, I would strongly recommend looking somewhere else to do business.

My experience with River Rock Property has been nothing short of amazing! The staff is polite and professional. I would recommend this company if you’re looking for an honest rental company.

Absolutely love renting from River Rock property. Their maintenance team is amazing. The few times I've had maintenance issues, they've sent their techs out right away to get the issues fixed. Any time I've had questions regarding my lease or monthly rent the ladies in the office have always answered my questions and got back to me in a timely manner. All in all it's been a great experience renting from this company.

We were never give a fighting chance with this company. Even with explaining our situation and remitting proof of such, it still did not matter to them. I think the reviews of the other people is accurate in all honesty. We provided proof of income, provided proof of an old eviction not being able to get paid as the business folded and even then, that was not good enough for them. And then being texted the following "Until these things are taken care of, we can not move forward with your application. Do not contact us again". That right there shows how much they care about people in general. And no, calling the office does zero as either A: no one answers or B: they still do not care about the person on the other end explaining their situation. All they want is money and that is all they will ever want. They make it impossible to rent through them. I DO NOT RECOMMEND THEM AT ALL!

All they care about is there money. they could care less if there tenants are safe or have a working house. Rented from them and our bathroom was frozen all winter. couldn’t even shower. they came to look at it and didn’t do anything. come to also look at the furnace and never put a new filter in. had 5 dead mice in the bottom of it. 2/3 doors don’t lock.