Mile Bluff Medical Center

Recently had a medical emergency ER staff was very quick to respond, my family was impressed by the communication as to what was happening and where I was being transferred to. They have really improved in the last year.

The ER doctor dismissed my concerns as if they were nothing. Made me feel silly for even going in to the ER while he spent less than 2 minutes with me on a slow day. I left with absolutely nothing from him and went to St Claire Hospital. St Claire diagnosed me and prescribed multiple medications that I urgently needed. If it’s a cough or a sniffle, go to Mile Bluff. But if you are genuinely concerned for your own or a family member’s well-being, go to St Claire.

First started having panic attacks, didn't understand what they were and thought I was dying. So I drove to this hospital ONCE. They told me what was happening and gave me a one time script for 15 alprazolam. I didn't have insurance at the time, couple months later they put a LAWSUIT on me for 5,500 dollars and my wages got garnished. Apparently at this hospital if you want care or good help prepare to pay 5 big ones for a half a bottle of pills and a saline IV. Terrible place and over the top price tag. One visit, one iv, half a bottle but me in debt for the next few years. Thanks Hess memorial hospital!

Our family was in the dells while at the hotel my 2 yr old daughter started crying when she would pee and had gotten a fever, she recently got over a UTI but apparently it never completely went away. At around 5:30 my husband took her to the closest open urgent care which was mile bluff, unfortunately, I had stayed at the hotel with my other child but I checked them in so they wouldn't have to wait. My husband arrives, checks in and there is only 2 other people ahead of him, he continues receiving texts about arriving for the appointment (he told the receptionist he checked in online but she didn't seem to care) they kept taking a bunch of other people, after about half hour they took her to triage, then they waited for another hour or so in the waiting room. Eventually they were taken to a seat in the HALLWAY where the ambulance doors kept bumping my husband's chair. After getting my daughter to pee and confirming an infection they realize they don't have antibiotics to give her so they had to give her some shots..who knows what they even were, he was told we need to do a better job of changing her🤬 and now they returned back at the hotel at a little after 10pm, my daughter is looking horrible and feels like an oven!!! The worst urgent care ever!

I hesitate to leave negative report, but I am frustrated. It's not the medical staff. It's not the care we receive. But it's the fact that they don't answer the phone! A few weeks ago I gave up after waiting 30 minutes for "the next available receptionist" to answer. I am trying again today. I have been listening to the "our next available receptionist will be with you shortly" for almost 15 minutes ... This is a REAL problem. You need to solve it!! If you can't answer the phone have a voice mail and call people back. There are solutions to this type of poor customer service, but I really think you probably should hire more people or something!