Matrice Motors

DO NOT buy your car here! Trust me, save yourself the trouble and stay clear! They are ridiculously unprofessional, and deliberately dishonest. Most, if not all of their cars for sale are salvage titles that have been in accidents, which they fix up the cheapest way possible. That’s how they have seemingly good deals. In my case, the listing said “1 accident reported: NO DAMAGE REPORTED”, when the car was actually totaled, had to be towed, and was written off as a complete loss by the previous owner’s insurance company (per CARFAX). They did not disclose this upfront and nor did they elaborate on the details, which they must have known. After the purchase, we were assured it would take 7-10 business days for them to get the title and overnight it to us. It ultimately took 28 business days for us to get the vehicle’s title, almost a month and a half. Similarly, we were told to expect a Tire Mobility Kit (which was missing) within a week of the purchase. It took 42 total days to receive it, INCOMPLETE. I had to purchase the rest of it myself. All the while, the communication with their customers was abysmal, with countless lapses in communication, for up to TWENTY days at a time. Only repeatedly calling for multiple days yielded any results. They made up excuses and consistently lied about the situation the whole time, instead of being honest and simply explaining things directly. They also confirmed that everything had been properly fixed following the accident, which was a blatant lie. The airbag warning light must have been tampered with, because it was not on when we drove off the lot, revealing no issues. It turned on later, during a routine service, revealing they had failed to replace the airbag control module, which needs to be done after every accident where the airbags deploy. This was just quoted to me as costing $1,300. The listed car also had dangerously bald tires, which they didn’t address, and we had to replace all four. These are only the highlights of a myriad of things wrong with this dealership and their abysmal customer service. Exactly what you could expect from a worst case scenario used car dealership. Again, AVOID THIS DEALERSHIP AT ALL COSTS.

Good place to buy a cheap car

I got a really nice car and it was so cheap Thanks everyone special Steve

Alex is just an employee who doesn't appreciate a good workforce position. The dealership is great because the owner is a great guy! He's fair and honest, unfortunately he's out-of-the-country a lot.

STAY AWAY! Posted a car on Craigslist with a "clean" title, told me everything was fine. Wouldn't give me the VIN, so when I saw it in person I snapped a photo. Carfax showed it was a Flood title bought from a Salvage Auction.

I purchased a vehicle from this dealership and the day I brought it home the car wouldn't cut back on. We thought it needed gas in the vehicle and after that it was running fine. I had the car for 4 weeks and in that time it broke down 4 times, the engine light came on, the transmission light came on, the computer on the car fried and kept sending me error messages, the brakes went out, and when I took my foot off of the gas, it kept accelerating long after. It was the scariest experience in my life. When I called them for help, they were no help. They told me that I would have to take it to another dealership to see if they can fix it. I took it to Pep Boys and found out that my fuel injectors were loose and I had to come out of pocket to get that secured. The last time it broke down, I tried to trade in my car for a newer vehicle from an esteemed dealer. When I took it to them they told me that my car was only worth 1,000 dollars when they sold me the car for 8,000 (12,000 with it being financed). They ripped me off! I called the Matrice Motors about this and they told me that the only way I could fix this was to file for voluntary repossession which would SLAUGHTER my credit... My best advice is to NEVER go here! Avoid the problems before you get stuck in a 42 month contract like me.