Jersey City Medical Center Women's Health at Grove St

Dr Chau was excellent in providing care for me during my pregnancy. She was very attentive and caring. JCMC Women’s Center is a great place. The staff are friendly and professional.

The facility is clean and the people I have interacted with while there (in person) have been pleasant and friendly. HOWEVER, they do not properly code when submitting claims to your insurance company. I have spent the last 6+ months trying to correct a claim they submitted. After calling them AT LEAST 5 times and being passed around to all different "departments," I was told the information would be corrected and sent to my insurance. I realized the information was never sent after discovering ANOTHER claim was also submitted incorrectly. When you call they either don't answer the phone or they will put you on hold until you give up and hang up and if you try to call back they forward you to their voicemail repeatedly. If by any chance you do get someone on the phone, they will talk over you, interrupt you, and repeatedly remind you they can't help you. After trying to call another 7 times now (not even exaggerating), they have asked me to come to the office and drop off copies of the printed claims... Avoid this place unless you're looking for a massive headache or potentially being robbed of a significant amount of money.

This review is not a reflection on Dr. Patricia Chau, whom I respect dearly. Office staff is inefficient and disrespectful of patients' time. I called to inquire about my test results and was placed on hold for 30+ minutes while Kathy tried to reach Dr. Chau. I understand that medical offices are busy, but it is your responsibility to inform the patients you left waiting on the phone. After explaining to multiple office persons that Kathy placed me on hold without any word of what's going on, they insisted that "it's not [Kathy's] fault," and that "Dr. Chau could not be reached." I again stated that I would have understood if Kathy, someone, anyone had communicated this to me during the wait time. When asked about the next best steps to reach Dr. Chau, what solution was offered to me? Yes, folks. This person again placed me on hold until I lost my patience and disconnected the call. Total call time: 40 minutes. Solution: zero. Dr. Chau, if you're reading, I'd really love to continue seeing you because you know your stuff and have excellent bedside manners. But how do I avoid the incompetent staff that neither you nor your patients deserve?

Extremely unprofessional!!! Literally waiting an the exam room and overheard NOT only the staff (Secretaries) but doctor make fun of the reason why I was there. MAJOR HIPAA violation. Being a JCMC employee I would expect better than the service that was provided today. NEVER will I go here again and or recommend anyone.

I had a very good experience with Dr. Rosen, Nurse Aurora and the office staff. Everyone in the office is polite, extremely friendly and very professional. I had a very complicated (high risk) pregnancy, but Dr. Rosen helped me through it. His experience help me navigate through one medical hurdle after another, but more than that it was his calming demeanor that helped me get through my pregnancy with my sanity intact through a very stressful time! My baby's growth was mapping at under 1 percentile and a normal delivery seemed impossible. Even with Murphy's law at play through the entire journey we had a normal delivery and had a healthy baby.