Joy always assists in securing mums needs for her package. Has great suggestions as well for other services mum may be interested in.
Response from Wollongong
Hi Charmain! Thank you for your positive review! We're delighted to hear that Joy has been instrumental in ensuring your mum's needs are met and that her suggestions have been helpful. It's wonderful to know that we've been able to provide such guidance and support. Your feedback means a lot to us and reinforces our commitment to excellent service. Thank you for choosing Home Instead Wollongong! 🤗
PS
Peter Sheehy
google
★★★★★
Response from Wollongong
Hi Peter! Thank you for your 5-star review! Your feedback truly highlights our commitment to exceptional service. We genuinely appreciate your review and thank you for choosing Home Instead Wollongong! 🤗
PS
Pete Sheehy
cloutly
★★★★★
Kate that comes in visits and looks after Mum is such a breath of fresh air always happy to chat and enjoy mum's company
Response from Wollongong
Hi Pete! Thank you for your 5-star review! We're delighted to hear that CAREGiver Kate has brought joy and companionship to your mum. Her positivity and care are exactly what we strive to deliver at Home Instead Wollongong. Your feedback is truly appreciated, and your kind words mean the world to us! We are grateful for your trust in us. Thank you for choosing Home Instead Wollongong! 🤗
N
Nellie
cloutly
★★★★★
• Caregiver - Tia is funny, I like having her.
• Caregiver - Liz - I like her she gets in and gets the job done and then we can then sit and have a cuppa together.
• Caregiver Karen – is good to. I am happy with all the girls.
• All Caregivers - Services are going well, I'm happy with the Caregivers attending. All exceeding expectations.
• Client Services - Everyone I speak to are lovely and helpful. I don’t have any bad things to say about them.
• Care Co-ordinator – Lara is lovely. She is so lovely to speak to over the phone. She has such a caring nature and I love her accent.
• Care Manager Nat - Honestly Nat I have never had anyone like you. You genuinely care and I tell you things I haven't even told my own kids I just trust you and know that I can go to you for support and help.
• Meal services - Lite n easy is helping me as I cannot cook for myself anymore. They are tasty enough and delivery is good
• Home Instead - I would never think to go with anyone else. You have made such a difference to my life. My caregivers help me so much as I cannot do much for myself anymore due to my pain. I am so thankful to have them come.
Response from Wollongong
Hi Nellie! Thank you for your outstanding review! We’re thrilled to hear how Tia, Liz, and Karen have brightened your days and that our entire team has exceeded your expectations.
It’s heartening to know that Lara’s caring nature and Nat’s genuine support have left such a strong impression.
Your words truly reflect our commitment to making a positive impact, and we’re so grateful for your trust and kind words.
Thank you for choosing Home Instead Wollongong – it truly means the world to us! 🤗
AB
Anita Baldwin
cloutly
★★★★★
Amazing service- you guys are my angels.. you take care of my mum, make sure she is dry, showered, has her medication and has something to eat. I know she is in good hands when the care givers are here.
Response from Wollongong
Hi Anita! Thank you for your wonderful review! We're overjoyed to hear that our team has been such a support for your mum, ensuring she is well cared for and comfortable.
Your kind words about our CAREGivers truly warm our hearts and reflect our commitment to providing exceptional service.
We genuinely appreciate your feedback and thank you for choosing Home Instead Wollongong! 🤗
AW
Ann weston
cloutly
★★★★★
The way that Joy has taken her time to explained everything to me
Response from Wollongong
Hi Ann! Thank you for your positive review! We’re delighted to hear that you have had such a positive experience with your Care Manager Joy.
Our team is committed to ensuring that all your questions are addressed and that you feel supported. Your feedback means a lot to us. Thank you for choosing Home Instead Wollongong! 🤗
RB
Rebecca Baxter
google
★★★★☆
Some really great carers, Zea, Linda and Shannon to name a few. Couldn’t ask for a better care manager Nat. Mum was very happy with all help she received from Dovida.
KC
Karen Cooper
google
★★★★★
We met Brigitte who we foundher to be very apliable ,friendly,agreeable ,caring lady. REGARDS Karen Cooper ( daughter)
Response from Wollongong
Hi Karen! Thank you for your positive review!
We're delighted to hear about your experience and that you found our service to be friendly and caring. Your feedback truly highlights the values we prioritise here at Home Instead.
We appreciate your kind words and thank you for choosing Home Instead Wollongong! 🤗
LW
Leonie Weller
google
★★★★★
Response from Wollongong
Hi Leonie! Thank you for your wonderful 5 star review on Google!
We truly appreciate your feedback and thank you for choosing Home Instead! 🤗
KR
Kerry Ryan
cloutly
★★★★☆
So good Having a regular carer Bek and that is very important for a mother with dementia who doesn’t like change.
Lisa Nasome is so easy to deal with, Thankyou Home instead team.
Response from Wollongong
Hi Kerry! Thank you for your wonderful review! We're delighted to hear that Bek is providing consistent support for your mother, which is crucial for her comfort.
It's great to know Lisa is great to deal with.
Thank you for your feedback! It is invaluable and inspires us to keep delivering excellent care. Thank you for choosing Home Instead! 🤗
MR
Malcolm Rogers
cloutly
★★★★★
Home Instead is looking after very well and meeting my needs. Chloe and Michael are very good.
Response from Wollongong
Hi Malcolm! Thank you for your positive review! We're delighted to hear that you feel well looked after and that Chloe and Michael are meeting your needs so effectively as members of your Care Team. Your feedback reinforces our commitment to providing excellent care.
We truly appreciate your kind words and thank you for choosing Home Instead! 🤗
JL
Joan Lancaster
cloutly
★★★★☆
I wouldn't be able to cope at home without them. I enjoy my caregivers coming.
Response from Wollongong
Hi Joan! Thank you for your wonderful review! We’re delighted to hear that our CAREGivers have made such a positive difference in your life and that you enjoy their company. Supporting you at home is our top priority, and your kind words mean so much to us. Thank you for choosing Home Instead! 🤗
G
Gary
cloutly
★★★★★
Home Instead I need you a lot. I want to stay here at home, but I need the help of my caregivers.
Response from Wollongong
Hi Gary! Thank you for your positive - 5 star review!
We're thrilled to hear about the positive impact that our CAREGivers are having and how they're assisting you in staying comfortably at home. Providing the help that you need is our top priority, and we greatly appreciate your feedback. Thank you for choosing Home Instead - it means a lot to us! 🤗
D
Dianne
cloutly
★★★★★
I am a client of Home Instead - Dianne.
My caregiver Lenane is just superb. We communicate so easily and there is nothing she doesn’t do for me.
My caregiver Amanda is the same, she will help with anything I ask for help for. Both are exceeding expectation.
My physio, Division One, Derek is a very nice person. He knows what he is doing and he can tell the different muscles in the arm and he is working my tight muscles and I have better movement in my shoulder.
My client service specialist Tama, she is a very nice person.
My care manager Nat, Your lovely Natalie. Because you understand with your nursing background. There is nothing I can't tell you and you always go above and beyond for me.
My client care co-ordinator Lara, she has been really nice. Lara is sweet over the phone.
The accounts team I always send my statements through the post .
It was really hard for me to accept help from caregivers, but I am really happy, I think everybody at Home Instead is really lovey and I don’t ever have a problem.
I picked you from your name as I love that’s its Home instead, it’s exactly what we want with staying in our own home.
Response from Wollongong
Hi Dianne! Thank you for your positive review! We're thrilled to hear about your positive experiences with Lenane, Amanda, Derek, Tama, Natalie, Lara and our Accounts Team.
It's wonderful to know they're exceeding expectations and providing excellent care - that is something that we strive for here at Home Instead and its fantastic to hear. We greatly appreciate your feedback and are grateful for your kind words. Thank you for choosing Home Instead - it means the world to us! 🤗
SI
Sam Invernon
cloutly
★★★★★
Every person in the office at Home Instead Wollongong, has been extremely kind and helpful. It is an amazing work environment.
Response from Wollongong
Hi there Sam! Thank you so much for your glowing review! We're thrilled to hear about your positive experience with our team. It's wonderful to know that you found everyone in the office kind and helpful. We greatly appreciate your feedback and are grateful for your kind words. Thank you for choosing Home Instead! 🤗
MG
monika goreska
cloutly
★★★★★
efficient and on time,
Response from Wollongong
Hi Monika! Thank you for your positive review! We're thrilled to hear about your positive experience with our team. We greatly appreciate your feedback and are glad to hear that you found our services efficient and on time.
Thank you for choosing Home Instead! 🤗
