Wollongong
322reviews
All Reviews
4.9
Facebook
5.0
Cloutly
4.9
Google
4.9
Katie Schonrock
on Google
5.0
June 03, 2025
Amazing company
Allison Day
on Google
5.0
June 03, 2025
You are wonderful
Charmain N.
on Cloutly
4.0
January 16, 2025
Joy always assists in securing mums needs for her package. Has great suggestions as well for other services mum may be interested in.
Business Response:
Hi Charmain! Thank you for your positive review! We're delighted to hear that Joy has been instrumental in ensuring your mum's needs are met and that her suggestions have been helpful. It's wonderful to know that we've been able to provide such guidance and support. Your feedback means a lot to us and reinforces our commitment to excellent service. Thank you for choosing Home Instead Wollongong! 🤗
Peter Sheehy
on Google
5.0
December 17, 2024
Business Response:
Hi Peter! Thank you for your 5-star review! Your feedback truly highlights our commitment to exceptional service. We genuinely appreciate your review and thank you for choosing Home Instead Wollongong! 🤗
Pete S.
on Cloutly
5.0
December 17, 2024
Kate that comes in visits and looks after Mum is such a breath of fresh air always happy to chat and enjoy mum's company
Business Response:
Hi Pete! Thank you for your 5-star review! We're delighted to hear that CAREGiver Kate has brought joy and companionship to your mum. Her positivity and care are exactly what we strive to deliver at Home Instead Wollongong. Your feedback is truly appreciated, and your kind words mean the world to us! We are grateful for your trust in us. Thank you for choosing Home Instead Wollongong! 🤗
Nellie
on Cloutly
5.0
November 15, 2024
• Caregiver - Tia is funny, I like having her.
• Caregiver - Liz - I like her she gets in and gets the job done and then we can then sit and have a cuppa together.
• Caregiver Karen – is good to. I am happy with all the girls.
• All Caregivers - Services are going well, I'm happy with the Caregivers attending. All exceeding expectations.
• Client Services - Everyone I speak to are lovely and helpful. I don’t have any bad things to say about them.
• Care Co-ordinator – Lara is lovely. She is so lovely to speak to over the phone. She has such a caring nature and I love her accent.
• Care Manager Nat - Honestly Nat I have never had anyone like you. You genuinely care and I tell you things I haven't even told my own kids I just trust you and know that I can go to you for support and help.
• Meal services - Lite n easy is helping me as I cannot cook for myself anymore. They are tasty enough and delivery is good
• Home Instead - I would never think to go with anyone else. You have made such a difference to my life. My caregivers help me so much as I cannot do much for myself anymore due to my pain. I am so thankful to have them come.
Business Response:
Hi Nellie! Thank you for your outstanding review! We’re thrilled to hear how Tia, Liz, and Karen have brightened your days and that our entire team has exceeded your expectations.
It’s heartening to know that Lara’s caring nature and Nat’s genuine support have left such a strong impression.
Your words truly reflect our commitment to making a positive impact, and we’re so grateful for your trust and kind words.
Thank you for choosing Home Instead Wollongong – it truly means the world to us! 🤗
Anita B.
on Cloutly
5.0
November 04, 2024
Amazing service- you guys are my angels.. you take care of my mum, make sure she is dry, showered, has her medication and has something to eat. I know she is in good hands when the care givers are here.
Business Response:
Hi Anita! Thank you for your wonderful review! We're overjoyed to hear that our team has been such a support for your mum, ensuring she is well cared for and comfortable.
Your kind words about our CAREGivers truly warm our hearts and reflect our commitment to providing exceptional service.
We genuinely appreciate your feedback and thank you for choosing Home Instead Wollongong! 🤗
Ann W.
on Cloutly
5.0
October 31, 2024
The way that Joy has taken her time to explained everything to me
Business Response:
Hi Ann! Thank you for your positive review! We’re delighted to hear that you have had such a positive experience with your Care Manager Joy.
Our team is committed to ensuring that all your questions are addressed and that you feel supported. Your feedback means a lot to us. Thank you for choosing Home Instead Wollongong! 🤗
Rebecca Baxter
on Google
2.0
October 25, 2024
Started out great. Every new carer that comes into care for mum needs to be shown what to do every time. New carers should be shadowed by a carer that knows the client. The family shouldn’t be expected to show the carers what to do.
Business Response:
Hi Rebecca! Thank you for your positive review and kind words! We're delighted to hear that our team has made a positive impact on your mum and family, providing great communication and care. It's fantastic to know we've helped alleviate some of your stress. We truly appreciate your kind words and support. Thank you for choosing Home Instead Wollongong! 🤗
Karen Cooper
on Google
5.0
October 23, 2024
We met Brigitte who we foundher to be very apliable ,friendly,agreeable ,caring lady. REGARDS Karen Cooper ( daughter)
Business Response:
Hi Karen! Thank you for your positive review!
We're delighted to hear about your experience and that you found our service to be friendly and caring. Your feedback truly highlights the values we prioritise here at Home Instead.
We appreciate your kind words and thank you for choosing Home Instead Wollongong! 🤗
Leonie Weller
on Google
5.0
October 20, 2024
Business Response:
Hi Leonie! Thank you for your wonderful 5 star review on Google!
We truly appreciate your feedback and thank you for choosing Home Instead! 🤗
Kerry R.
on Cloutly
4.0
October 10, 2024
So good Having a regular carer Bek and that is very important for a mother with dementia who doesn’t like change.
Lisa Nasome is so easy to deal with, Thankyou Home instead team.
Business Response:
Hi Kerry! Thank you for your wonderful review! We're delighted to hear that Bek is providing consistent support for your mother, which is crucial for her comfort.
It's great to know Lisa is great to deal with.
Thank you for your feedback! It is invaluable and inspires us to keep delivering excellent care. Thank you for choosing Home Instead! 🤗
Malcolm R.
on Cloutly
5.0
October 03, 2024
Home Instead is looking after very well and meeting my needs. Chloe and Michael are very good.
Business Response:
Hi Malcolm! Thank you for your positive review! We're delighted to hear that you feel well looked after and that Chloe and Michael are meeting your needs so effectively as members of your Care Team. Your feedback reinforces our commitment to providing excellent care.
We truly appreciate your kind words and thank you for choosing Home Instead! 🤗
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About
Formerly Home Instead Australia, Dovida is a national provider of high-quality, person-centred home care. We empower older people to live their life, their way at home. Dovida creates a Circle of Care that places individuals at the centre of a holistic support system, uniting families, our skilled caregivers, our support teams, and the wider healthcare community. We provide a range of services including everyday companionship, domestic assistance, persona care, meal preparation, medication reminders, and transport to appointments, shopping and social outings. Care is available from 2hrs to 24hrs a day and ranges from light housekeeping to dementia care and palliative care.
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