Melbourne Outer East & Glen Waverley
51reviews
All Reviews
4.9
Cloutly
5.0
Google
4.7
Facebook
5.0
Joe C.
on Cloutly
5.0
April 28, 2025
5 out of 5 for Caregivers, Office Staff and Services.
Tanya
on Cloutly
5.0
April 03, 2025
Caregivers Jess and Katy always arrived with a smile. Interacted with both mum and dad rather than just dad, even though she is largely non-verbal due to vascular dementia. Picked flowers from the garden, because they know mum loves them. If mum said no to something - Jess particularly knew to leave it for a few minutes then ask again, often getting a yes.
Suggestions? Clone Jess. Jess particularly has a gentle delightful way with people, I would support her with studies. She would also be a terrific mentor for new workers starting with Dovida.
We would definitely recommend Dovida. Care Manager Louise has been prompt in following up requests and queries. We also very much valued her follow up when mum was admitted to hospital and transitioned to respite then permanent care. Staff timely with calling and advising of any changes. Overall extremely happy with the service from Louise Jen and Katy team.
Janice
on Cloutly
5.0
March 26, 2025
Caregiver Paul M had patience and empathy with Roger. He was encouraging and reliable, a wonderful carer and his support was absolutely invaluable. Care Manager Caroline and Coordinator Emma were absolutely brilliant at all times.
Ann P.
on Cloutly
5.0
January 10, 2025
Dave was an amazing carer, so keen and always bright, happy and on the ball. So grateful for the time he spent with Bob which gave me a rest.
Karyn the cleaner was just as awesome, she was so caring and nothing was too much trouble. She was a great cleaner.
No changes required, we would definitely recommend Home Instead to family and friends.
Joan M.
on Cloutly
5.0
December 30, 2024
Very pleased with all aspects, CAREGivers Tracy and Michelle were friendly, efficient and always obliging. Dianne from the office was always most helpful. I have recommended Home Instead on quite a few occasions to others.
Robyn
on Cloutly
5.0
December 22, 2024
Caregiver Deb was the perfect balance of professionalism and friendliness. She gave all and above every time she visited and always looked for ways she could help me too. Absolutely wonderful, Sarah also was excellent - sweet and kind and wanting to do her best.
Care Manager Caroline was always caring and genuinely wanting to do all she could to help us. She was very efficient with any requests, always very prompt. She has a genuinely kind and caring way about her.
We found Home Instead to be very efficient in every way. Thank you for attending to Allan's needs so well.
Absolutely would recommend Home Instead.
Tori
on Cloutly
5.0
December 22, 2024
Outstanding carers, always professional, considerate, well-presented and made mum feel nothing was too hard, while maintaining her dignity and independence. Her Care Manager always communicated the expenses and budget status, making sure that we got value for money. Absolutely recommend Home Instead, many family members have used them.
Michelle
on Cloutly
5.0
November 28, 2024
Mum always spoke highly of CAREGiver Tomomi and looked forward to her visits for either showering or cleaning of the apartment. Tomomi always worked hard and treated mum well - respectful and kind. Most appreciated that high level of care given to mum. Mum was always treated respectfully and in a caring way. Mum looked forward to the days that she would be seeing Tomomi. Mum enjoyed the company and joyful communication with Tomomi.
No changes, you are all amazing! I would recommend HI to everyone.
CM Caroline went out of her way to visit mum regularly to see if there were additional services on offer. Thanks Caroline for being there at all times for mum - much appreciated.
Heidi
on Cloutly
5.0
November 22, 2024
5 out of 5 stars for all services!
Allyson
on Cloutly
5.0
July 22, 2024
CAREGivers Nadya and Debbie were so very caring, patient and diligent. More like family friends. They regularly played UNO with my husband and took him to the Abortorium to feed the ducks, which he loved. The office staff always welcomed our queries and answered them efficiently. Care Manager Amy Tucker was always efficient and friendly, nothing was too much trouble. Services were always provided in a timely and organised manner, and we would definitely recommend Home Instead.
Anonymous
on Cloutly
5.0
June 06, 2024
CAREGivers Lisa and Leanne were both outstanding! Mum loved having them around as they went above and beyond in their care and support of me as well. If there is an outstanding "best on ground" award please nominate these CAREGivers and our Care Manager Amy Tucker. All services were fantastic and supported by a fantastic office. I'd absolutely recommended to friends and family and have done so on many occasions.
Ben S.
on Cloutly
5.0
May 16, 2024
Supplier Review: "I really enjoy working for Home Instead and their clientele. I appreciate the great feedback but also the annual reviews.
It's an extremely professional process. Home Instead stand head and shoulders above other providers in the sector in my opinion. You guys should be congratulated."
Sam
on Cloutly
5.0
April 15, 2024
Very impressed that during the power outage recently, I was welcomed into the office to charge my phone and chat reassuringly with staff who also made me a cuppa and sandwiches whilst I spent the afternoon there.
Winifred A.
on Cloutly
5.0
January 15, 2024
All of our CAREGivers, Lisa, Leanne, Natasha, Celia, Caitlin, Sandy, Michelle, Isabella and Tracy, did everything they possibly could. We appreciated them just being there and doing anything we asked of them. We wouldn’t change a thing and would definitely recommend Home Instead to our family and friends.
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About
Formerly Home Instead Australia, Dovida is a national provider of high-quality, person-centred home care. We empower older people to live their life, their way at home. Dovida creates a Circle of Care that places individuals at the centre of a holistic support system, uniting families, our skilled caregivers, our support teams, and the wider healthcare community. We provide a range of services including everyday companionship, domestic assistance, persona care, meal preparation, medication reminders, and transport to appointments, shopping and social outings. Care is available from 2hrs to 24hrs a day and ranges from light housekeeping to dementia care and palliative care.
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