ZAJEL Courier Services

I have ALWAYS given 5 stars to every business I have visited and every service I have used even if I had faced any issue because I still want to support their efforts and also because I know my roots and where I came from. My hometown doesn't have these basic luxuries that the Amazing Dubai is providing to everyone from Day 1. But this is my FIRST ever 1 star(lowest possible) review because I want government to take notice and save lives of many others who are facing at the moment. It's been almost a month and I have not received my emirates ID, no update on it either. I call them uncountable times and 99% of the time their phone is unresponsive, 1% time if my call go through they tell me I will receive my ID next Day, THAT next day never comes.

I hope the concerned company heads would visit Zajil Office and ensure that the staff are working properly. They are slow. Very slow. And there empty desks. I arrived and there 50 people (in number) before me. And in about one hour they only handled 10 people. That is very slow. At this they will finish the number of people coming through the door with delivery problems

Such a worst courier company and the services I have gone through.They don't have their own management. People are standing in the que. And they don't care about the time of people. If the rating would have been in minus then I would go for that. These guys are directly dealing with Govt but they are not responsible for anything. Worst Company. Never Deal with them.

Sharing my experience that is as new as of today... I had experienced a bit of delay ( almost a week ) and started looking at the reviews and freaked out on how bad the experience was consistently. While there was a delay I was able to contact customer care and they were quite friendly and told me the issue. I shared my urgency and promised to get back. This was 2 days back and today I have my EID. One suggestion : It helped me to raise a ticket on their website rather than tell customer care as it might get lost in talking but a ticket raised will get followed up on. It is my theory. No harm in trying. Hope it helps!

Terrible experience 1. I was expecting EID card 2. They just called once from a fixed phone. When I called back no answer 3. Then recd a what’s up message asking for address, which I had already entered. Again I entered. 4. Waited two weeks not recd. called on customer care, I keep listening music for 25 minutes but no response or operator. 5. Tracking system says ready to deliver but no delivery. 6. Went to their office , there are more than 50 customers, my coupon number is 80 and only one counter with customer representative 7. I have to wait not sure how long still in the lobby and waiting. 8. Getting my EID card from immigration process took 3 days but receiving from courier zajel it’s 3 weeks still am not sure and waiting in their office. I am going to complain to GDRF to cancel using this unresponsive courier.