Yodel

ABSOLUTELY DISGUSTING SERVICE! NO stars here.. I ordered a parcel through vented in April and Yodel delivered to the wrong address. I've been struggling getting through to 'customer service' and when I do they somehow cannot help me! That's my money and new shoes gone! Useless!!!!!!!!!! DO NOT USE

Had parcel out for delivery last saturday to my work place . When driver got there it was closed. I then went on line to change delivery address to my home address. Had confirmation email after I selected 14th of this month and all confirmed. Tracking shows it at depot ALL WEEK. So after work tonight I goto the local depot to go and get it. After the person on the front desk came back looking for it He said the driver hasnt followed the correct procedure( in other words stole it) and doesnt know where it is. He offered to get in contact with the company to get them to send a replacement but I said I would do it. I hope he enjoys my fathers day present

Absolutely terrible service! Ordered a present for my wifes birthday, which I ordered 2 weeks in advance to make sure it arrived in time. Firstly, driver could not locate the original delivery address, seen on the tracker he was right next to it! Parcel was then sent back to the depot. I then chose to change the delivery address to a Yodel drop off store to save any confusion! Parcel again went out for delivery (a week after trying to deliver the first time) then was again sent back to depot with an "exception" meaning the driver either came into trouble with his van or they had pulled him back to the depot! Finally the parcel was delivered, 4 days after my wifes birthday, meaning i took them over 2 weeks to actually deliver! There is absolutely no way of speaking to a human to solve any problems. Had to call the sender and they even said that they have to go through a special process to talk to them, and still would take 48 hours for a response! Absolute joke of a company! Will avoid ordering anything that use Yodel as their courier!

No attempt to deliver item. Held parcel, tracking advice states to collect from depot on a specific date. Travelled to the depot to collect and was told the item was sent back to the seller

If there were minus stars, this company would get them for sure! What a useless bunch! They can not follow instructions, the chat advisers are very polite but useless! Or the messages just don't get through to the depots and the drivers. How does a company like this even last in business?? Never never again will i opt to use them for deliveries..... although my messages said i would have a calling card, i never found one and later was confirmed that the driver was in the wrong place! To top it all now they want me to drive to the depot and fetch it myself!!... no way! Get your act together please.