114 reviews
Fast service with great advice. Was able to fix my problem straight away without charging a fortune!
Response from Swimart Melton
We're happy to hear you had an awesome time with us! Thanks for sharing your experience. We hope you stop by and see us again soon.
So I found the service by the technician at a high level when he showed up. An issue with no attendance at all too running extremely late was an issue. The most recent service Swim mart decided to increase the attendance fee based on time spent at the property and chemicals added to the pool. The issue that caused drama was the chemicals added were not advised, not disclosed and only added to the invoice once the technician left . The labour charge was increased based on extra time required to clean a cartridge filter when there was a new one ready to go. But seperate to this the base price includes a cartridge clean but apparently If the technician decided to take extra time regardless then a fee is charged . In my opinion the issues are not due to the technician. It’s like a car salesman selling you a car then asking for you to purchase aftermarket items you don’t need.
Response from Swimart Melton
We appreciate you taking the time to leave your feedback. We're sorry we didn't provide you with the best experience that we could have.
Very helpful. They searched high and low to find a part for an old pool filter for me and they were fairly priced.
Disappointing customer service. Have been told numerous times we will receive a call back. Never do. Grown tired of chasing them up. Taking business elsewhere.
Response from Swimart Melton
Hi Steve, on receiving your review this morning we have actioned our customer service response policy and can confirm that we cannot find any customer by your name on our communications database. We can also confirm that our communications software system that assists dealing with the volume of customers on a daily basis has no outstanding messages for call back. For that reason we are concerned that you are reviewing the wrong business. Could you please contact us via email on [email protected], so can investigate a possible failure and attempt to rectify any issue in the event our communications system is at fault.
Great products and great help
Great service !
Response from Swimart Melton
Thank you, Adriaan, for your kind words about our service. We really appreciate your support!
Very good customer service. Products arrived quickly. Great range of the products I was looking for.
Response from Swimart Melton
Thank you, Jennifer, for your wonderful feedback! We’re glad to hear you were happy with our customer service and product range.
Excellent service and happy to help with my pool and price of stuff it pretty good
Response from Swimart Melton
Thank you Mark for your kind words about our service. We appreciate your support and are glad we could help with your pool needs!
Response from Swimart Melton
Thank you for your 5-star review!
Great customer service, polite friendly staff and prompt delivery.
Response from Swimart Melton
Thank you for your wonderful feedback! We're so happy to hear your found our team friendly and efficient.
The young girls there we really cool
Response from Swimart Melton
Thank you for your 5-star review!
Can't thank the team at Poolside Melton enough. Extremely professional, excellent service and absolutely great quality spa. Great job.👍You won't be disappointed dealing with them.
Response from Swimart Melton
Anita, thank you so much for your kind words! We're delighted to hear you had a great experience with our team and that you're enjoying your spa. We appreciate your support!
Response from Swimart Melton
Thank you, Mark, for the fantastic 5-star rating; we truly appreciate your support!
Great service, advice and products👌
Response from Swimart Melton
Thank you, Joe, for your wonderful feedback!
Being a new pool owner, the staff were very helpful and went above and beyond to provide the right information needed to maintain my bespoke spa/pool. Being a family business I appreciated their passion, depth of knowledge and quality service. Worth their weight in gold and highly recommended!
Response from Swimart Melton
Thank you, Jane, for your wonderful feedback! We're delighted to hear that our team provided you with the information and support needed for your spa/pool. Your appreciation means a lot to us. We look forward to seeing you again in store soon.
Fantastic team at Poolside! Laura in the office is a superstar and so helpful and friendly
Response from Swimart Melton
Thank you, Lana, for your kind words! We truly appreciate your feedback and are glad to hear that Laura has made such a positive experience with us.
Great service and stock availability. Never fails to satisfy my pool supply needs. Excellent advice too
Response from Swimart Melton
Thanks for the fantastic feedback, Darren! We're glad to hear that our service and stock availability have been meeting your pool supply needs. Our team appreciates your kind words about the excellent advice you receive.
Great service. Very informative and helpful.
Response from Swimart Melton
Thanks for your kind words, Julie! We're glad to hear that you found our service informative and helpful. We look forward to seeing you again in store soon.
We've used them for a few years now for spa chemicals, and recently for some spa repair work. Fantastic local company and great service and friendly staff. Can't rate their advice & help high enough! Being local is the icing on the cake!
Response from Swimart Melton
Thank you for your continued support and kind words, David! We're delighted to hear that you always have a positive experience with our instore and onsite team.