5 reviews
I went to Warby Parker today and Beatrice was an absolute sweetheart. She repaired my glasses in a very professional and quick matter without having an accident, and I would definitely trust her to fix or keep my glasses safe again. Beatrice is amazing and I would recommend going to Warby Parker to get your glasses.
The Warby Parker Rockefeller Center/Times Square(ish) location is wonderful. Large, bright, incredible variety of glasses of all designs and types on display. The staff all around are happy, friendly and there to help you. I have never seen a single person working with a dissatisfied look or manner when helping me. Highly recommend - wether it be to browse, ask the knowledgeable staff what type or form of eyewear best suits your face. Which, I have to admit was a blessing in disguise when Deseray told me you always want your eyes to be centered in any pair of eyewear. That’s critical and then you move on to round, rectangular etc… dependent on if you have a slimmer face or rounded. So much I learned. High praise and acknowledgment for the outstanding work they do and seamless process to order or checkout. Highly recommend
Every employee was professional and helpful. Dr. Huang was excellent. She explained some issues I had very clearly and gave me helpful advise. Although it was a short appointment I did not feel hurried. Staff was very helpful when I was looking for a new pair of glasses, too. I would return and recommend to others. I am seeing more clearly than I have in many years.
Preface: I did not purchase anything from here but instead asked for help. We popped in to this location where Frankie greeted us and listened to our crazy ask. My friends contacts were blurry and bothering her, we were on a time crunch because we had a show to get to and didn’t have time to try and find another. We asked if they had any solution. Frankie immediately went to the back and grabbed contact solution and a case to help my friend clean her lenses. The fact that I’ve actually bought and paid for products at other stores and didn’t experience this type of customer service, says a lot about Frankie at Warby Parker. Thank you!
I checked out the frames I wanted online but preferred to try them on in store and I’m so glad I did. I picked a completely different frame. Shoutout to Gabriel who was super friendly and knowledgeable. He was great and made me feel really taken care of. Super efficient and I was in and out of the store in a timely manner! Excited for my new glasses. Thanks, Gabriel!