von Bibra Robina Mitsubishi

I have waited 5 months to get my car, that's ok, it's the new normal in Australia. When I got the car, it was missing important accessories like a lock on the tailgate ( I can't use the back bed of the truck to store any stuff because it can't lock). Why didn't they review everything before delivering the car? It's an easy job to do, 5 minutes you could notice some accessories were missing. Two weeks since I got the car and the manager can't even give me an ETA when they are installing the accessories. These just ruined my dream of buying a new car...

Outstanding customer service by Toby and the team at Von Bibra Mitsubishi service at Robina. I was traveling from interstate and had a intercooler hose split on my Triton. (The service team at Von Bibra Southport initially confirmed the issue and referred me to the Robina center where they held the spare part). Despite being busy, Toby and the team at Robina were sympathetic to my predicament and managed to arrange the replacement hose & fitment on same day so I could be on my way. The Von Bibra team are Very professional and the waiting area is well equipped and a comfortable place to wait. They saved me a lot of hassle on my holiday and I am truly appreciative. Thank you Toby and the Von Bibra Group.

Great Service. I found a transmission oil leak on my car on the weekend and call Robina Mitsubishi first thing Monday morning regarding the issue. They told me to bring in the car that morning, will take a look at it sometime today and will give me a call regarding the issue. I got a call by 1pm that day saying that the car has been fixed and all parts & labour are covered under warranty. Thanks

My partner and I recently bought a second-hand Mitsubishi vehicle at Von Bibra Robina and their customer service has been fantastic! All the employees I've met have been very friendly and helpful, and they quickly recommended the perfect car for us. Unfortunately, the whole process has not been entirely smooth despite the great customer service. There seems to be some sort of disorganization/lack of communication between the different departments when relaying information to each other and we had several hiccups when purchasing our vehicle. We initially didn't want ceramics and tinted windows, but was told afterwards that their workshop had already started to work on it so we ended up needing to pay extra for those additions, granted with a massive discount which I wasn't too fussed over. There was also some confusion about the activation of our insurance policy but that was sorted out quickly. Furthermore, when we picked up the car on delivery day and went home, we realized that the damage at the back seat of the car was not fixed during the week-long maintenance/service check as promised. We called Von Bibra Robina about it and our salesperson was very apologetic and was quick to have it all fixed for us. Anyhow, this was all not too big of a deal for us and we greatly appreciate Von Bibra Robina for remedying the situation as quickly and pain-free as possible. The customer service is truly next to none, but in my opinion they could definitely do with more care when communicating across their different departments to avoid road-bumps like this with future customers. We are still very happy with our vehicle purchase, and I can see myself recommending Von Bibra to other people.

We purchased our new Outlander 2020 Black Edition. We are in love! Thank you Ricky for your great customer service. Always happy to help us during the whole process and for giving us good deal and extras. And thanks to Rob M as well for helping us with finance, appreciate your time in ensuring we get the loan. I can't thank everyone enough for helping us get our first ever brand new car. You guys rock! Will definitely recommend Ricky if you are looking to buy a vehicle, very accommodating. 10/10 overall. Thank you once again!