5 reviews
the first time I went everything was wonderful but the second time they tried to sell me things that my car didn't even need. my tire was new and they said it was bad. not to mention that I said that putting gas in my air was a priority, I took my car at 7 am and by 4 pm they hadn't even started to see.
There’s a reason it has only been serviced here twice previously. The last time I went in for my service I was waiting an additional two hours for my car to be ready after its service as they admitted they ‘forgot to call.’ I thought I would give them another chance however this will be the last time. I received a call and the administrator asked if I would like a wheel alignment to which I said no as the tyres I had put on a few months ago came with a free alignment when I chose. The estimated time for pick up was 1-2pm which I understand is estimated however since they didn’t let me know last time that my car was ready I asked if they would let me know. The reply I received was a short “yes of course we always call as soon as paperwork has been finalised.” I explained this didn’t happen last time hence the request. I hadn’t received a call by 2pm so went back to the service centre as I knew it shouldn’t be far away. I was shown my paperwork by the administrator and she said she just received it and my car was going through the wash and wouldn’t be long. I waited in their lobby and 15mins (part of the additional 45 mins I had to wait for my ‘wash’) later the administrator came in to talk me through the service explaining it was a very big one (as expected already) she started to go through what they had done before stating “not that you would really know what any of this means anyway.” Not an appropriate or professional remark. She then told me they had done a wheel alignment as it was really bad and persisted to ask if I ever put air in my tires because they were so low and felt the need to explain how important it is that I am checking the air in my tires (my apologies IF they were low I hadn’t as they had recently been fitted with new tires). I explained this and she even asked where I had them done again an irrelevant comment. The wheel alignment was done without any communication or consultation I asked if I had to pay especially given I hadn’t left the authority and explained the disappointment in the lack of communication which I still expected to of course however some recognition of lack of comms wouldn’t have gone astray. Overall terrible attitude and won’t be returning especially flyer the 45 minute wait on top for my car to be ‘washed’ thanks anyway.
Car salesman don't always get a good wrap. However our experience at Von Bibra Kia was excellent. Leon in sales and his manager Sam were more that helpful and respectful. In a time where cars are ordered 6 montgs or a year in advance service might just drop, but not here. Thankyou for a great experience. Highly recommended. Craig.
Great service from Sam and Dirk not to mention Scott at their Southport office, all helped us purchase our new car quickly and without hiccup!
Leon was very knowledgeable, easy to talk to and added much humour during our visit, which ended up with us buying our first ever brand new car. This followed with the very pleasant Mel, helping us through the finishing touches to our car. We felt so comfortable and not pushed into anything we didn't want. It made the process of buying the new car pleasurable.