5 reviews
I have been with Vision Systems for a very long time. Yes, I have had problems in the past with the internet and cable. But anywhere you go you will always have some type of problem. The staff at Vision Systems have always gone out of their way to fix problems and answer any questions you have. Thank you to the staff of Vision Systems for taking time to help us customers out.
I've had impressive service from Vision Systems over the last 5 years. I've had fewer internet outages than my friends and family who are with the big service providers. When there have been outages, I really appreciate their frequently updated messages on their 800 number. These allow me to get a quick understanding of the situation and estimated timeline for when they will be up and running again so I can determine if I need to make alternate arrangements. Their customer support folks and technicians are incredible! I usually get someone right away and get issues resolved quickly without sitting on hold forever. Yesterday I called about internet issues, and they immediatey identified it as a modem issue. Today a tech came out to deal with it. Bradley dug deeper and discovered issues with the lines in the apartment complex, which he fixed. While updating the modem, Bradley discovered an extra wireless router and asked why I wasn't using it, as it is much better technology than the default modem/router combination that was installed by my apartment complex when they upgraded our service recently. I shared that it was the router I bought when I moved in, but I didn't know how to configure it to work with the new modem/router they put in. He offered to configure it for me, so my wireless will now be significantly better! After addressing the internet service request, he noticed I wasn't using my cable box and asked why. After understanding the challenges, he solved them, and now I have the 200 channel package with HD working - YAY! So many times in life we don't get good customer service. It's refreshing to say that I consistently receive excellent customer service from Vision Systems when I call in for support and when a tech comes out. I was blown away today by how Bradley went above and beyond the original service request, actively looking for ways to improve my experience and patiently educating me when I asked questions. Thank you, Vision Systems office staff and Bradley! (edited to fix a typo)
Easily the worst internet company out there. Customer service is rude and treats you like you don't know anything. The tech team never help with internet issues which by the way you will run into a couple times a day. Can't hold a solid connections even with ethernet. Company needs to either get better equipment/staff or close down. I'm amazed at how bad this company is
Worst intenet provider. I wish I could give them -ve star.
Way overpriced for the garbage equipment and internet service you get. Joke of a service