Verizon Authorized Retailer - Wireless Zone

Got my new phone on Friday from apple mail, called Verizon & spend 45 to an hour trying to figure out the reason why it’s not transferring my old device to the new one. I was transferred to apple support, apple support advised us to call Verizon back because they have nothing to do with the transferring , I called back again & they advised me to go to Verizon store. First location told me you have to go to Verizon headquarters, I went spend almost an hour was hoping my issue would be resolved, but was not he advised me to call Apple to replace the device. I didn’t give up I called Apple made an appointment to see a genius at Apple store in Rockaway. On my way I found your location I said let me stop by before I go to my appointment hoping it will be resolved. The minute I walked in Carson who was the person helping me within five minutes I didn’t even have to talk what’s the problem he solved it In & Out of the store. This person is a genius he deserves an excellent customer service 10/10. BTW this was on Monday. That means I spend three days trying to figure out the problem with Verizon. Thank you Carson highly appreciate your help & I highly recommend the store.

Came with my mom because she didn’t know a lot about phones and Chris and Carson was Just AWESOME !!!! Helped my mom with her phone and she didn’t even complain, think she got a crush on Chris lol. Great job guys !!!!!!

I made 3 visits to the store recently to purchase a new phone. I am tech deficient, and must say I was extremely pleased a being treated with respect, patience, kind ness and genuine good manners by representative Jacob. I recommend the shop to all.

Just had to upgrade to new phones and (Mike) Carson was GREAT!! He was super knowledgeable in the products and gave us the information we needed to make good choices without feeling pressured. If you are in this area, I highly recommend you stop at this store and ask for Carson. He was a pleasure to go through this process with!

My phone went out this morning so I made a stop in a the Verizon store and saw Pug. It was a very quick and easy transaction to set up the new phone. In and out within an hour. I would highly recommend Pug for future Verizon visits.