TLC San Antonio

My appointment was at 8:10 am on a Monday morning. The office did not even open its doors until 8:09 am. The staff was loudly talking how bad traffic was due to it raining I suspect to share the reason for the office being opened late. This isn’t the first time either and rain wasn’t a factor previously. Mind you everyone else is expected to be there in time - and all patients were by the way. I was not seen until 8:40 am…a full 30 minutes later with no patient in front of me. I can’t even understand this as the lady who ended up attending me was assisting no one else before me. So let’s get to this young lady assisting me. Don’t get me wrong she was nice but new. New to the machines being used, new to proving instructions on when to blink. She needed to ask for help multiple times, she didn’t know how to position the machine against my eye. It was a mess. I had to ask about the consent forms I was signing as she failed to mention there were out of pocket costs if the insurance didn’t cover it. And these people weren’t even mindful enough to try and make up for their own delays. Just getting the pictures of the eyes took 45 minutes. Then there were no rooms available to be seen an hour an 10 minutes after my original appointment. I was honestly at a loss. I have been here now multiple times due to eye dryness and TLC dropped the ball. I have to work too. I have somewhere to be too but there is just a complete disregard for other people, their own schedules and when TLC even schedules their appointments.

My experience has been awesome from start to finish. Staff was very accommodating and thorough with answering any questions that I had. Donna was so knowledgeable and personable. Dr. Guzmán is the best. They treated me like family here. My recovery went exactly as they said it would, as long the follow-up instructions were followed. I have recommended them to my closest friends who are considering the procedure.

I’ve worn glasses and contacts for over 30 years, and decided it was time for lasik. The staff and Dr were friendly and thorough. The procedure was so quick and painless. I will definitely recommend TLC to my friend’s and family.

Got my PRK done November here. From the pre appointment to the follow up appointments they have been nothing but super friendly, awesome, and their professionalism has been out of this world. I have love my experience with Donna and Dr. Guzman. Would recommend them to anyone.

The staff at TLC was amazing. The process was SO much easier than I thought it would be. Completely painless and I was in and out of the room in about 5 minutes. Wish I would’ve done this years ago! Before surgery, I was 20/400. Just came in for my one month follow up and I’m 20/15 in both eyes. Would highly recommend for anyone considering lasik.

I had a great experience at TLC. The staff was very professional and the procedure went very well. After care has been great as well. I shopped around prior to deciding on a LASIK center, and TLC impressed me more than the others I had consultations with. I recommend highly.