The UPS Store

Awesome service! Thanks

Stopped in this morning (11/21) around 10:00 AM during a busy time for the store. The male customer service employee assisting the line of customers was excellent! I was greeted professionally and thanked for coming in and trusting the UPS Store with my shipping needs. This employee was quick but maintained the thoroughness/attention of his work. I did not get his name, but he had curly brown hair and glasses. Great job!

Absolutely abysmal. I’ve never experienced such blatant disregard for customer service and professionalism. Not only did they refuse to provide me with something as basic as a receipt—which I clearly explained was essential for my job—but their response was downright hostile. The young man behind the counter, who apparently feels inconvenienced by the very existence of his job, actually complained when asked to do the bare minimum. It’s astounding to me that a service-oriented business could be run by employees who seem to have zero understanding of what “service” entails. Instead of helping, he raised his voice at me as if I was asking for a favor, when in reality I was just asking for what any reasonable customer expects: proper documentation of the transaction. The total lack of courtesy and professionalism here is baffling. How is it possible that a place so reliant on customer interactions employs someone who seems to actively resent doing their job? The attitude, the refusal to meet a simple request, and the sheer disrespect I encountered are enough to make me vow never to step foot in that UPS store again. If you value your time, your sanity, or basic human decency, avoid this place at all costs. This location is an embarrassment to the UPS name. 10/24/2024 - 5:45pm

During an Amazon drop off Earlier this week, I had a very unpleasant experience with your employee Sakar. He was less than helpful. Presented himself as smug and cocky, and most of all unwilling to help. I needed help with my package and he presented no solutions or consideration of what a customer would expect from an employee in a customer service roll. Smug, too good, cocky, aloof. Would best describe his behavior. That enough Merited an email to the owner. But today, I actually received the package back to me that I was trying to return to Amazon. Keep in mind I received confirmation of it shipping! Your employee went out of his way to tear off the label to Amazon to create an issue for me later. Absolutely the worst customer service I have ever experienced! Try hiring people that actually want to be in customer service?!

Only thing good about here is Amazon returns. Be careful doing actual shipping with them. They will push standard shipping as cheapest available.

I use this location frequently for my Amazon returns. Gianna and Sakar are ALWAYS patient, kind and pleasant to deal with. I've been in customer service my whole life, so it's very refreshing to see such great customer service every time I go in!! Thank you so much for your service!