5 reviews
Horrible store run by disrespectful children with zero interest in customer service. Generally consistent with T-Mobile as a whole, not a good company Zero stars should be an option Adding - I came into the store because customer service told me to go to the store. The workers in the store didn't care and offered no help. They were rude and disrespectful. Don't do business with this store, or T-Mobile in general
It's a sales experience like you would expect. They were efficient and got us through the process but the hard sell for that third line was a little aggressive. I thought my wife was going to lose it. 😄
BUYER BEWARE - Unprofessional staff and horrible management. Took over 2 weeks to get a line added. Afterwards, found out multiple promotions promised by this store's sales staff were not available and my bill went up a lot more than expected. Store Manager supposed to call me back 3 times, of course that didn't happen. Went into store and spoke to Store Manager Jorge, only to find him very confrontation, refusing to explain billing questions, blaming the system for everything, couldn't do anything ... When I asked to speak with his regional Manager he told me "not his job" and refused to give me that person's name. Ended up returning the phone to another branch, dropping 3 phone lines and Internet service. I'll never do business with T-mobile again.
I purchased the home Internet gateway from T-Mobile yesterday, and the overall experience at the store was great. The associates were friendly. They were quick, and I was out the door in less than a half hour. I was excited to get home and set up the gateway, but that was where the good experience ended. No matter where in the house I placed the router I could not get the gateway to connect to the Internet, despite assurances from the associates that my address was in a good location for the T-Mobile 5G signal required. After spending more than an hour on the phone with customer support, their only recommendation was to go back to the store to test the gateway. At the store no one asked what was wrong with the gateway or why it wasn’t working. The return process was fine and I was happy with the outcome, but I was disappointed with the lack of care or wanting to understand why I was returning it in the first place. Because I had to make two trips to the store was assured multiple times that my address was in a good location. I have no choice, but to rate this poorly because of the lack of attention to the problem.
Worst experience with this store! Came in July to upgrade our phones, we did and added a tablet. Everything was good until we got our first bill of 300 plus dollars, called customer support for hell after realizing said associate added an extra phone and line to our account causing the increased bill. Customer support said they’d put in an investigation and call me back personally, that did not happen. Phone call 2 different associate same plan but same outcome. Nothing came of the situation. I go into the store to ask questions and for help associate says he will have the original associate who helped the upgrade call me, surprise no phone call! So now we are in month 3 of this situation with no resolution. Needless to say late charges were assessed on my account due to them not holding/cancelling my auto pay, NSF for not doing so as well. On top of it all paying for extra services and phone we don’t have. I highly recommend not going to this store or even the company at this point. Very disappointing and frustrating situation!