Great pool shop - super helpful and friendly staff!
Big thanks to Tim and Liam for helping me out with some spare parts for my old sand filter. I also really appreciated Liam helping me out just before closing with an on-the-spot repair of some leaky PVC plumbing that the previous owner of my house had left behind.
I highly recommend Swimart Lawnton!
Response from Swimart Lawnton
We appreciate the lovely feedback. Thank you and have a great day!
AB
Ashley Bass
google
★★★★★
Very good service, clean and also very polite and informative. Great work guys
Response from Swimart Lawnton
Thank you for the wonderful review. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!
GR
Greg Robinson
google
★★★★★
Tim,Bec and the gang have been fantastic. Have gone above and beyond for our pool and accessesories (including gear not supplied by them) and taken the time every visit to explain things over and over when ive struggled to get my head around stuff giving written Steps to follow on the water test reports. Can strongly recommend giving them a go.
Response from Swimart Lawnton
Thanks so much for taking the time to share this short but sweet feedback! We're happy to hear that you had a great experience with us and hope to see you again.
AW
Anita White
google
★★★★★
I have been a regular at SWIMART Lawnton for approximately 9 months. On every single occasion that I visit their store to get my pool water checked, I have been consistently impressed with their amazing customer service , honesty and helpful hints about how to manage a pool. Tim has outstanding customer service and because he has worked in the field as a pool cleaner/service person, he always has very helpful advice for me on how to get the best out of my pool equipment and chemicals . Their prices are cheaper than Bunnings too. Prior to going to Swimart I had gone to Bunnings after very rude service from another pool store , who also thought that overdosing a pool with chemicals that reduce effectiveness of chlorine, were the only way to get rid of black spot. I have since learnt from Swimart, that there are alternative ways to clean the pool without me having to half empty it and buy $600 of tank water to dilute the chemical the other company had used. If you are new to owning a pool or have had a pool for years, I strongly recommend Swimart to you…what you will learn from them is better than any course you could do and my pool has been well managed since I have been going to Swimart . Even visitors have commented on how great my pool is now looking.
Response from Swimart Lawnton
We appreciate the lovely feedback. Thank you and have a great day!
JN
Jenna Noyes
google
★★★★★
Went to Swimart Lawnton after poor service from our previous pool cleaner. Bec and Liam have been amazing organising our monthly visits. Korey came out this afternoon and was efficient with the clean and let us know about issues with our equipment the other cleaners hadn’t told us about. Very happy with the service!
Response from Swimart Lawnton
We appreciate your kind feedback and thank you for taking the time to leave us a review. Have a great day and thanks again.
MF
Marcia Florence
google
★★★★★
Great service at Swimart Lawnton — friendly, knowledgeable staff who quickly sorted out my pool. Highly recommend!
Response from Swimart Lawnton
Thanks so much for taking the time to share this short but sweet feedback! We're happy to hear that you had a great experience with us and hope to see you again.
CL
Craig Lingard
google
★★★★★
Bought a new skimmer basket from there today. I didn't get the guys name but he was super helpful and was able to guide me to the correct basket to buy. Basket fit perfectly, thanks mate!
Response from Swimart Lawnton
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
SG
Shauna Gear
google
★★★★★
Swimart Lawnton service my pool on a monthly basis and they’re great to deal with. Always friendly, approachable and get the job done to a high standard. Would definitely recommend.
Response from Swimart Lawnton
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
HG
Hollie Green
google
★★★★★
We had such a great experience with the team at Swimart Lawnton, especially Liam. From the moment we walked in, he was friendly, knowledgeable and genuinely happy to help.
Liam took the time to properly test our pool water, clearly explain what was needed (and why), and made sure we felt confident managing everything ourselves. There was no overselling – just honest advice and practical solutions that actually worked.
It’s so refreshing to deal with a local business that values service and expertise. If you’re looking for reliable pool care and someone who really knows their stuff, I’d absolutely recommend Liam and the team at Swimart Lawnton.
Response from Swimart Lawnton
We appreciate your kind feedback and thank you for taking the time to leave us a review.
S(
Storm (Stormie)
google
★★★★★
Swimmart Lawnton have been servicing my pool for the last few months and my pool has been looking great all summer, communication with timings of services has been excellent. Would recommend their services.
Response from Swimart Lawnton
We appreciate the lovely feedback. Thank you and have a great day!
BC
bruce cotts
google
★☆☆☆☆
Over priced
Response from Swimart Lawnton
Thanks for taking the time to leave feedback. We’re sorry to hear you felt our pricing didn’t meet your expectations. We aim to offer quality products and transparent pricing, and we take any pricing concerns seriously. We’d really appreciate the opportunity to understand what specifically felt overpriced so we can review it and improve where possible. If you’re open to chatting further, please contact us at [email protected]
RB
Roxanne Brouwer
google
★★★★★
I would give these guys 10 stars if I could, the above and beyond customer service is outstanding... thank you so much for your assistance today with our spa issues!
Response from Swimart Lawnton
We’re delighted to hear you had a great visit. Thank you for the kind words and the support.
K
keatostell
google
★★★★★
I have had Swimart Lawnton manage my pool and equipment in my rental property (I paid for service and tenants paid for chemicals). They did an excellent job with the pool and also with maintaining giving advice on and repairing equipment. Would highly recommend anyone with a rental property to consider this service as it ensures that your pool is kept in good order whilst your property is rented. Of course would also recommend their service if you live in the house and want a hassle free way to maintain your pool.
Response from Swimart Lawnton
We’re delighted to hear you had a great visit. Thank you for the kind words and the support.
MC
Matt C
google
★☆☆☆☆
Overpriced parts and poor customer dealing.
Went in to get a replacement skimmer box plate.
$45 for what most other places were around the $30, as not a branded version, just a generic standard one.
Asked what the best price they could do as found others at $22 (online - so even with shipping, around the $32 mark), along with others at $29 or $30 as wanted to still buy it from the place iv'e been a customer of 14+ years.
Lady on customer service said can't match online and only local places, which said fair enough for online, then found other local places still around the $30 mark. Was told that as a small business they don't have the buying power of other places, so the best they could do was $40.
Said thanks, but no thanks and left without purchasing as knew that $40 for a generic skimmer cover was over the top.
Drove a few minutes further down the road to Ireland's Pool Supplies who had the exact same one for $25.16 (shelf price), who are also another small business.
Won't bother next time.
Response from Swimart Lawnton
Thank you for taking the time to share your feedback. We truly appreciate your loyalty over the years and value the relationship we’ve built. I’m sorry to hear you felt disappointed during this interaction, as we always strive to provide the best experience for every customer.
We are happy to price match local pool shops, but unfortunately, in this case, there were no local stores advertising the price online, only online retailers. We don’t price match online shops as they often buy in bulk, which allows them to offer lower prices compared to small businesses like ours.
Please know we try our hardest to satisfy every customer’s needs and even looked online for you while you were in-store to find something comparable.
We wish you continued success with your pool care.
W
Warren
cloutly
★★★★★
Always an easy place to shop for your pool supplies. Friendly well mannered staff.
Response from Swimart Lawnton
Thanks a bunch for your kind words. It's reviews like this that make us excited to come to work every day.
KM
Kylie M
google
★★★★★
Swimart Lawnton service our pool and spa each month. The guys are great, reports are provided so quickly, and most importantly, our pool and spa are always ready to use!
Response from Swimart Lawnton
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.
DS
David Skidmore
google
★★★★★
Everything you need for your pool.
Response from Swimart Lawnton
We appreciate the five stars! Thank you and have a great day.
HR
Hayden Russ
google
★★★★★
Great help and advice
Response from Swimart Lawnton
Thank you. We appreciate your kind review and hope you will visit again soon.
PA
Panos Agrafiotis
google
★★★★★
Customer service of this calibre is rare, knowledgeable helpful crew, definately my pool shop of choice. Thanks guys!
Response from Swimart Lawnton
We appreciate the lovely feedback. Thank you and have a great day!
T
Tracy
google
★★★★★
Response from Swimart Lawnton
We're grateful to know that your experience with us was an amazing one! We look forward to seeing you again soon.