Swimart Takapuna

Name: Swimart Takapuna
Telephone: 094767592
Rating: 4.5

Claimed

4.5(96 reviews)

Swimming pool supply shop

Call Book / Website Directions

4.5

96 reviews

Leighton Haliday

google

★★★★★4 months ago

Response from Swimart Takapuna

Thank you for your five-star review. We are delighted we made your experience a positive one. Until next time, take care.

Parker Manaena

google

★☆☆☆☆9 months ago

absolutely incompetent cannot keep up with demand and after speaking the Chris the Head of Retail at the Takapuna branch, has no desire to remedy this. All i got from him was every excuse under the sun as to why my pool is dirty and their cleaners cannot keep up with their schedule. go somewhere else these guys are useless if i could zero stars this is what i would give them.

Response from Swimart Takapuna

Hi Parker, We had a valet member off in hospital with a severe leg injury all week last week so we had gotten behind in our valets. Unfortunately, we weren’t able to catch up on all jobs in a timely fashion due to the time of year and whilst most customers have been understanding we apologise to those that have had to have their valet pushed out a few days. We prepare ourselves for someone being off for the odd day, however losing a staff member for an entire week does put too much strain on our schedules.

Matthew Hawkes

google

★★★★☆9 months ago

As a newby pool owner, it's great to be able to get good advice and good products at reasonable prices. The team behind the counter are always helpful and friendly. I have yet to utilise their maintenance services so can't comment on that yet.

Response from Swimart Takapuna

We appreciate your kind feedback and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon!

lloyd gao

google

★★☆☆☆10 months ago

Title: Incorrect invoice, poor communication and unresolved issue Review: I received an incorrect invoice from this company and raised the issue with them immediately. Despite explaining clearly that the charges were wrong, there was no meaningful response or correction. Instead, I continued to receive automated messages, including service reminders and payment demands for amounts I do not owe. This entire situation has caused unnecessary stress and wasted time. A reputable business should take responsibility for their mistakes, correct invoices promptly and communicate professionally. Unfortunately, none of this happened in my case.

Karl Thomson

google

★★★★★12 months ago

Great team and help. The water testing makes it so easy to get what I need. Thanks

Response from Swimart Takapuna

Thanks so much for taking the time to share this short but sweet feedback! We're happy to hear that you had a great experience with us at Swimart Takapuna and hope to see you again.

Peter Jeffs

google

★★★★★last year

Great place to go for sound advice and pool care products

Response from Swimart Takapuna

We're happy to hear you had an awesome time with us at Swimart Takapuna! Thanks for sharing your experience. We hope you stop by and see us again soon.