Swimart Enoggera

I had Beckett and Lochie come and service our magnesium pool and give me a run through on how to maintain the pool and the filtration system.They were fantastic, Beckett was a very patient young man who took his time showing and explaining everything to me. We already use Swimmart Enoggera and will continue while they are open. Best customer service I have had in a very very long time, thankyou guys.

I recommend them for water testing or buying salt and similar supplies, as their customer service in-store is generally good. However, for an inexperienced pool owner like myself, caution is necessary. I hope others in a similar situation find this review helpful. As a first-time pool owner, I visited their shop and asked them to come out and guide us on what needed to be done. Over the following weeks, I made several phone calls and visits to remind them that our pool needed attention and that a technician should be sent. After a considerable delay, R finally visited. He was friendly and advised us on basic matters, such as maintaining the correct water level. As he was leaving, I asked him to check the pump, as it had become louder since I initially requested the visit. He said he would send it to the workshop for repair. After a week without any update, I followed up, explaining that the pool was deteriorating without a working pump and asking when it would be returned. Later, they emailed to say the pump was unrepairable and gave me two options: purchase a similar new pump from them for $2k, a lower model for $1k, or pay a quote fee to have my original pump returned. After a few phone calls to raise my concerns, I reluctantly agreed to buy a new pump. From that point on, their attitude changed noticeably and became quite unfriendly. A technician, T, came to install the new pump and was rude throughout the visit. I also reminded them that they had previously promised to bring Therolux minerals month earlier. Eventually, R returned to add it, but this time he was also unfriendly. They never returned my original pump, which was only one year old and, aside from being slightly louder than usual, was still functioning. I take responsibility for what was ultimately a costly $2,000 mistake. I hope that by sharing this experience, others can avoid finding themselves in a similar situation.

Good Pricing and helpful Staff.

This review reflects my personal experience and opinion. I have had ongoing issues with the pool lining deteriorating. Service staff have visited and taken photos, but in my experience, there hasn’t been consistent follow-up or documentation on these concerns. Chemicals continue to be added and invoices issued, but I expected clearer communication about the pool’s condition and guidance on addressing underlying issues. Based on my experience, I have found the customer care to be unsatisfactory. Response to Owner’s comment: I respectfully disagree with some points in your response. During our discussions, I was advised that there may be limitations on commenting about the pool surface issues. I am happy to provide further clarification to anyone who contacts me personally.

I’ve been coming to Swimart Enoggera since they sold me a Dolphin which has been great. I came in a few days ago with multiple tricky problems and the team sorted me right out. Their practical tips to sort a mechanical problem and great range of specialty spares saved the day.

My pool is always pristine and in top.condition.

Firstly you answered the phone - which is more then 2 other places that were more local to me did - actually I am still waiting for them to reply to my messages......... Then you were able to help me and reply to my email with photos I had sent very promptly. It was simple and easy customer service which is so hard to get these days - Good work Swimart - I highly recommend you!!!!

Always great service, repairs to my pool cleaner were done while I waited.

Kevin and his team are fantastic. They are consistently helpful and even made sorting my pool issue for myself and house sitter a dream whilst I was travelling overseas. They responded to my email from overseas really promptly, helped my house sitter stabilise the pool until a technician could fully sort it. They consistently go the extra mile. Great customer service-totally recommend them.

Extremely Poor Customer Service Experience During a recent call to Swimart Enoggera, I encountered extremely poor customer service from Kevin. Kevin was exceptionally rude, responding to my queries with a dismissive tone. The purpose of my call was to inform Swimart Enoggera that my invoice had been sent to the incorrect email address. I wanted to resolve this issue promptly to ensure that payment to Swimart could be received without any further complications and delay. As I was discussing the issue, Kevin abruptly hung up on me. Overall, this experience has been highly disappointing and has negatively impacted my perception of Swimart Enoggera. I hope that steps will be taken to improve the quality of customer interactions and to handle issues with the necessary professionalism and respect.

Kevin and his team have been so incredibly helpful to us, our landlords and our tenants. From providing step-by-step instructions for our tenants to just taking the time to discuss solutions to some of our more problematic pools, they are always responsive, friendly and super helpful. They have become our go-to for anything pool related and I would not hesitate to recommend them.

Quite quick & problem fixed

Excellent service and friendly smiles. The team was genuine and I feel welcome to come back and make use of other services. Highly recommended.

Prompt polite service. Good product knowledge. Something rare these days was the focus on my requirements; this was noticeable and much appreciated.

The Team at Swimart Enoggera have done an amazing job looking after our pool. They always turn up when they say they are going to and always do a fantastic job

Excellent service today . Highly recommended

Excellent advice from the service technician

Always honest & reliable