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Swimart Campbelltown

4.9
213reviews
Excellent
5
187
Great
4
26
Average
3
2
Poor
2
2
Bad
1
11
All Reviews
4.9
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Google
4.9
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Cloutly
4.9
Helen Deakin
on Google
5.0
March 15, 2026
Been to shop a couple of times different people working they were all very friendly and knowledgeable sorting my problems and giving advice each time. Great service.These guys are awesome.
Alayna Safar
on Google
1.0
March 03, 2026
They don't honour their warranty, we had a pool cleaner 12 months old with 4 years full warranty and they claimed the item isn't covered due to wear and tare.. abit dodgy to be honest.
JARRED
on Google
5.0
January 07, 2026
Helpful lads and things sorted with ease
Adel
on Google
5.0
November 14, 2025
Amazing customer service. The boys are always trying to help and provide the best product for the customer need. They helped me finding out the root cause of my pool pump problem, though it was easy for them to sell me a new pump.
Mia Carnes
on Google
1.0
September 22, 2025
Charging $7.50 for a water testing unless a product of $20 or more is purchased. A service that was previously free.... Cited that people would come in for a free water testing then purchase products such as salt etc at other locations such as Bunnings which cost the business 35k a year or something. Note to their head office/franchisee - People leaving to purchase products at Bunnings etc is a service/pricing issue on YOUR behalf. Your free service brought people into your store, it's up to you and your sales people to seize the opportunity and have a solution based mindset and SELL to the customers in your store. Wild thought right? I'm all about supporting small business and would have zero issues paying $2-3 for a testing because that's around the price difference for most of your products with Bunnings but $7.50 is a predatory amount designed to force people to buy products and I will make sure everyone I know and their friends knows about it. Anyway; to anyone reading this, Bunnings has free water testing and cheaper pool care products. Apparently it's been free the whole time and I didn't even bother to check until Swimart change their policy on water testing. edit: The free testing system at Bunnings is not the simple DIY test that you're alluding it to be. It uses strips yes, but that data is still fed through a computer to provide accurate and tailored results and guidance. I'd advise you to research your competition before commenting. Your staff reading "yep you need 2kg of salt" because the computer printout says that my pool is low on salt is hardly professional analysis on their part. While not to take away the from the efforts of your frontline staff, using this is an excuse to charge $7.50 when customers can travel 5 mins and get the same for free is (I repeat) predatory. Can agree to disagree all you like but as a customer and as someone who's day job is to consult businesses in creating net new customers/opportunities to sell - I'm afraid that you've lost me forever. Please note: I understand that this decision was most likely not made at the store level and my frustrations are directed at whomever decided to change the testing policy. Good luck in the future.
ML
on Google
5.0
September 01, 2025
Finally a pool shop that not only knows their stuff, but are honest, have integrity and the best part is they don’t sell you stuff you do not need! Thankyou!
Ed Napiorkowski
on Google
5.0
January 13, 2025
Always helpful.
Marie Atk
on Google
4.0
January 02, 2025
Maria Da Silva
on Google
2.0
November 10, 2024
Mark Mason
on Google
5.0
November 02, 2024
Always friendly professional advice & customer service. Recommend without hesitation for all your pool needs
Kayla Kettley
on Google
5.0
October 26, 2024
I've contacted them out of the blue twice today to.ask for advice and even though I spoke to two different people both were able to provide excellent advice for my problem. Very grateful!
Vanja V
on Google
5.0
October 02, 2024
Top service from Brad installing our pool filter. Very acknowledgeable, kind and we are very happy with his top assistance and service. Highly recommend Brad.
Jan P.
on Cloutly
5.0
August 31, 2024
Great staff, know their stuff and happy to pass on their knowledge. Overall an excellent experience.
Tom EW
on Google
5.0
June 26, 2024
Brad completed a inspection of a pool and it equipment as a pre-purchase of a property. Was fantastic and knowledgeable. thanks guys
Errol T.
on Cloutly
5.0
June 24, 2024
Resolved the problem that I was having
Michael Druce
on Google
5.0
June 09, 2024
The guys there are excellent. Heaps of knowledge and always ready to assist. Advice has always been spot on. :-)
Mandy H.
on Cloutly
5.0
June 04, 2024
Steve cleaned the pool thoroughly. We were very pleased. Thank you
Mark M.
on Cloutly
5.0
May 04, 2024
Great job
Joe U.
on Cloutly
5.0
April 28, 2024
Good old fashioned customer service
Dave M.
on Cloutly
5.0
April 21, 2024
Excellent customer service. Swimart Campbelltown are the best.
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About

Welcome to Swimart, Proudly Australian owned and Australia’s largest swimming pool and spa specialist group. With over 30 years’ experience and over 70 outlets across Australia and New Zealand, Swimart is the TRUSTED expert in pool care, offering you a reliable and easy way to enjoy and protect your pool or spa. We provide an extensive and affordable range of pool supplies, pool and spa chemicals, and pool services, in-store as well as at home for your convenience. Since we established our first store in the Sydney suburb of Killara back in 1983, our friendly network of highly experienced swimming pool technicians and customer service professionals have ensured the health and wellbeing of thousands of pools and spas.

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