Swimart Campbelltown

Been to shop a couple of times different people working they were all very friendly and knowledgeable sorting my problems and giving advice each time. Great service.These guys are awesome.

They don't honour their warranty, we had a pool cleaner 12 months old with 4 years full warranty and they claimed the item isn't covered due to wear and tare.. abit dodgy to be honest.

Helpful lads and things sorted with ease

Amazing customer service. The boys are always trying to help and provide the best product for the customer need. They helped me finding out the root cause of my pool pump problem, though it was easy for them to sell me a new pump.

Charging $7.50 for a water testing unless a product of $20 or more is purchased. A service that was previously free.... Cited that people would come in for a free water testing then purchase products such as salt etc at other locations such as Bunnings which cost the business 35k a year or something. Note to their head office/franchisee - People leaving to purchase products at Bunnings etc is a service/pricing issue on YOUR behalf. Your free service brought people into your store, it's up to you and your sales people to seize the opportunity and have a solution based mindset and SELL to the customers in your store. Wild thought right? I'm all about supporting small business and would have zero issues paying $2-3 for a testing because that's around the price difference for most of your products with Bunnings but $7.50 is a predatory amount designed to force people to buy products and I will make sure everyone I know and their friends knows about it. Anyway; to anyone reading this, Bunnings has free water testing and cheaper pool care products. Apparently it's been free the whole time and I didn't even bother to check until Swimart change their policy on water testing. edit: The free testing system at Bunnings is not the simple DIY test that you're alluding it to be. It uses strips yes, but that data is still fed through a computer to provide accurate and tailored results and guidance. I'd advise you to research your competition before commenting. Your staff reading "yep you need 2kg of salt" because the computer printout says that my pool is low on salt is hardly professional analysis on their part. While not to take away the from the efforts of your frontline staff, using this is an excuse to charge $7.50 when customers can travel 5 mins and get the same for free is (I repeat) predatory. Can agree to disagree all you like but as a customer and as someone who's day job is to consult businesses in creating net new customers/opportunities to sell - I'm afraid that you've lost me forever. Please note: I understand that this decision was most likely not made at the store level and my frustrations are directed at whomever decided to change the testing policy. Good luck in the future.

Finally a pool shop that not only knows their stuff, but are honest, have integrity and the best part is they don’t sell you stuff you do not need! Thankyou!

Always helpful.

Always friendly professional advice & customer service. Recommend without hesitation for all your pool needs

I've contacted them out of the blue twice today to.ask for advice and even though I spoke to two different people both were able to provide excellent advice for my problem. Very grateful!

Top service from Brad installing our pool filter. Very acknowledgeable, kind and we are very happy with his top assistance and service. Highly recommend Brad.

Great staff, know their stuff and happy to pass on their knowledge. Overall an excellent experience.

Brad completed a inspection of a pool and it equipment as a pre-purchase of a property. Was fantastic and knowledgeable. thanks guys

Resolved the problem that I was having

The guys there are excellent. Heaps of knowledge and always ready to assist. Advice has always been spot on. :-)

Steve cleaned the pool thoroughly. We were very pleased. Thank you

Great job

Good old fashioned customer service

Excellent customer service. Swimart Campbelltown are the best.