Swimart Blacktown

Initial contact/inquiries very helpful & pleasant. Thank you Peter for your assistance 🏆

Absolutely every solution to your spa , pool needs . I must thank Peter who went out of his ways to answer my need in regards to My spa ! Without even hesitating doing his research for them maybe a simple material to sell but for me it was crucial that the other suppliers did not even bother doing that ! Appreciate it !

Peter is an absolute legend! He spent time discussing a pool issue with me in the shop. He then came out to my place to look at a pool that another company did a dodgy job cleaning. He went above and beyond explaining everything to me. I have no idea about pools and he went right through everything with me throughly and in explicit detail. I would never go anywhere else for my pool needs going forward even though there are pool shops much closer to me. Thank you Peter, awesome job!

Fantastic service. My pool hasn't looked better. They even carry you heavy stuff to the car for you.

Rubbish service and rip-off prices. Paid for a product and seen online from another pool store the exact item for less then half the price. Avoid this place at all costs. Disappointing that you cant even support your local business.

Poor customer service, was expecting to hear some tips and advice on how to maintain my above ground pool the staff (he didn't appear to be the owner as he looked young) wasn't friendly at all and looked like he didn't want to work there, he couldn't be bothered to provide any advice or explanation on recommended products or how to maintain the pool when asked. I was the first customer of the day in the morning and it wasn't even busy. Won't be coming back again, there are plenty of other places to go.

Very bad customer service

I found the people at the store to be helpful. Especially Andrew the owner was willing to go beyond to help us out with detailed information on restoring the pool back to good condition.

Since the new owners took over this store, it has gone completely downhill. The new main owner, who occasionally makes an appearance while leaving most of the work to inexperienced younger staff, is one of the rudest, most arrogant, and unprofessional people we’ve ever dealt with. His condescending attitude and complete lack of respect for customers make every interaction unnecessarily unpleasant. My wife regularly visits the store to proactively maintain our pool by getting water tests and purchasing the required chemicals. Despite her efforts to do the right thing, she’s repeatedly treated poorly. Instead of providing helpful advice, the owner makes her feel inadequate and unwelcome, as though she’s doing something wrong by even asking for assistance. To make matters worse, they frequently refuse to perform water tests, even though the store advertises them as a free service. The staff has told her multiple times that they only conduct tests once a month, which is completely unhelpful and goes against the purpose of regular pool care. This dismissive and unprofessional behavior has become a recurring pattern. My wife has left the store upset on several occasions due to the outright arrogance and lack of customer care. Rather than assisting or educating their customers, the owner and staff seem determined to make people feel like a burden. For a store that should rely on its community for business, the lack of respect and professionalism is shocking. We live just two minutes away from this store, and it would have been our go-to location for pool supplies. However, we’ve decided never to return and will actively warn our neighbors to avoid this place as well. Instead, we’re happy to drive much farther to locations like Castle Hill, Minchinbury, or even Liverpool just to avoid the dreadful experience of dealing with this owner and his poor service. If you value professionalism and decent customer service, do not shop here. The consistent lack of respect and unwillingness to support customers makes this store one to avoid at all costs.

Assisted with all my queries quickly and was friendly service

Very helpful at explaining what I needed and why

The young lady who looked after me was very helpful as was the young man. Great knowledge of pools and professional

The customer service is excellent, the staff provide promt assistance, and their products exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service.”

They do a great job of managing our pool, no complaints

First visit to Swimart Blacktown and it won't be the last. Was assisted ny two young men who I initially thought might not have the knowledge to help. I was wrong, they were great and I went away very happy.

V. Good

Friendly and efficient service

your professionalism and your efficiency