Love our pool shop so helpful

Swimart Beenleigh
Claimed104 reviews
I had a great experience with Scott there today. He helped me get the parts I needed for our pool pump. Thanks Heaps Scott for your organisation. Much appreciated. Happy camper
Response from Swimart Beenleigh
We appreciate the lovely feedback. Thank you and have a great day!
Love the work these guys do. Absolutely amazing advice on my new Robot and Skimmy. Crystal clear pool all year round. Love it
Response from Swimart Beenleigh
Thank you. We appreciate your kind review and hope you will visit again soon. Take care.
Don’t know what there doing have been playing games with my parter about the pool had someone else come out and fix it in one go would not recommend to anyone manager is a lier and says what ever he can to try to keep You paying
Response from Swimart Beenleigh
Hi Mick, We’re sorry to hear about your experience. We’re currently unaware of any ongoing issues with our customers’ pools that match the details provided in your review. We would appreciate the opportunity to better understand your concerns and clarify what has occurred. Please contact Swimart Beenleigh directly on (07) 3804 6766 so we can discuss the matter with you and work to resolve any outstanding issues. Thank you.
Went in to purchase a replacement pool filter cartridge. I was told it would be nearly $500 and that my pool builder installed the wrong pool pump and I would have nothing but issues if I replaced the cartridge and tried to sell me a 3.5k pump. Went to another pool shop and got a replacement cartridge for under $200 and it has been working well for the past 12 months no issues.
Response from Swimart Beenleigh
Hi Jem, We're sorry to hear that you feel this way. Unfortunately, we're unable to identify your visit from the information provided, and we don't recognise the circumstances you've described. We'd genuinely like the opportunity to better understand what happened and investigate this further. Please contact Swimart Beenleigh 07 3804 6766 with your name and any details of your visit so we can look into your concerns and discuss them with you. Thank you for your feedback, and we hope to hear from you soon.
First class customer service makes maintaining my pool so much easier
Response from Swimart Beenleigh
Thanks so much for taking the time to share this short but sweet feedback! We're happy to hear that you had a great experience with us and hope to see you again.
Highly recommend! Super friendly & helpful, with the best service & pool advice provided today 🙂 Gave us the confidence to finally manage the maintenance of our pool ourselves with their excellent guidance Thanks!
Response from Swimart Beenleigh
We appreciate your kind feedback and thank you for taking the time to leave us a review.
We had Jeff at our home today to inspect our pool pump. He was very knowledgeable, helpful, patient and friendly to all house holders members. Went above and beyond in all areas. Would highly recommend him to anyone looking for a pool service or inspections. Five stars, will definitely be using Swimart Beenleigh again. Thankyou.
Response from Swimart Beenleigh
We’re delighted to hear you had a great visit. Thank you for the kind words and the support.
Friendly staff!! Went above and beyond to help.
Response from Swimart Beenleigh
We’re delighted to hear you had a great visit. Thank you for the kind words and the support.
Swimart Beenleigh gave my family the absolute best of the best service. George and Drayton in-store were incredibly knowledgeable, friendly, and great to converse with. The two technicians we dealt with (Geoff and Chris i believe) were also an amazing help. Would truly recommend Swimart Beenleigh to anybody local to the area. Tip-top service.
Response from Swimart Beenleigh
We appreciate your kind feedback and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon!
I brought a robot unit from the swim mart team, I had a few issue setting up and getting unit to clean pool. Swim mart took my information helped me over the phone and got in contact with supplier to resolve issues in a fast efficient and helpful manner! Highly recommended the team at swim mart Beenleigh not just as a supplier but going the extra mile for their customers to ensure the product they sell not only looks good on the shelf but does exactly what they told you in store at home. Keeeping your pool looking magic for those hot summer days!
Response from Swimart Beenleigh
We appreciate your kind feedback and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon!
George and the team are professional and easy to chat to. Pool is pristine 👍👍👍
Response from Swimart Beenleigh
Thanks a bunch for your kind words. It's reviews like this that make us excited to come to work every day.
I have recently switched to Swimart Beenleigh from another local pool shop. The difference between the two on service and knowledge is huge. I have been dealing with Drayton, no judgement just outstanding service. I required some work to be done to my filtration system, the tech who turned up was knowledgeable and efficient. I highly recommend Swimart Beenleigh.
Response from Swimart Beenleigh
We appreciate the five stars! Thank you and have a great day.
Customer service was amazing. Drayton was so helpful and really great
Response from Swimart Beenleigh
We appreciate the lovely feedback. Thank you and have a great day!
Response from Swimart Beenleigh
We're happy to hear you had an awesome time with us at Swimart Beenleigh! Thanks for sharing your experience. We hope you stop by and see us again soon.
Service gone down hill since Michael left. Purchases a $3300 pool cleaner from them asked for assistance in getting a part replaced so it can work. It was all to hard for them. Miserable service too. Response to owners reply - That’s an interesting recall of events. Also a blatant lie misleading and false to the community. You did nothing short of bad mouth your distributor maytronics about being “a nightmare to deal with”, couldn’t recall my order let alone get parts. We never cancelled any order as you didn’t place it. We had to continuously follow you up. Maytronics who I went to directly were exceptional to deal with and had the matter resolved promptly and professionally. Happy for your growth in business though now with a few less customers. Best of luck.
Response from Swimart Beenleigh
Thank you for your feedback. Upon review, it appears that we did indeed order the part you requested; however, the order was cancelled on more than one occasion at your request. Swimart Beenleigh is a highly successful business, well respected within the local community. Since undergoing a change in management, we have experienced significant growth — a reflection of our ongoing commitment to outstanding customer service. We appreciate your business and are always happy to assist should you need anything further. Kind regards - George
I was in today (14/02/2025) during the fuel leak emergency at the petrol station next door, the workers all acted swiftly and professional.
Response from Swimart Beenleigh
Thank you so much for your review of Swimart Beenleigh! We truly appreciate the feedback and hope to hear from you again.
Store opening times are incorrect on google, says they are open until 4:30 but closes at midday :(
Response from Swimart Beenleigh
We appreciate your kind feedback of Swimart Beenleigh and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
George and his team service pre and post sales was first class !
Response from Swimart Beenleigh
Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.