276 reviews
Friendly, helpful advice from expert pool techs with well over 20 years of hands on experience. They provide no nonsense, good quality pool equipment and stand behind their products and advice. I cannot recommend this pool shop enough.
Response from Swimart Aspley
We're happy to hear you had an awesome time with us! Thanks for sharing your experience. We hope you stop by and see us again soon.
Moved in to a new house with a pool. Explained to the guys at the counter (who were great) that I knew nothing about pools, gave me detailed instructions on how to get the pool back to its original colour, sold me what I needed, explained how to operate everything in great detail. Props to those guys in store. That’s where the good service stopped. Had a guy come out to check over the whole pool. They sent me a quote for a new chlorinator. Told me my pool lights weren’t working, sent me another $1660 quote to replace two pool lights. Went and had a look at the pool lights before accepting the quote. Could see that the active wire was hanging loose on the power supply. Other one had a blown fuse. Fixed for $3. Got a quote for new chlorinator from Queensland pool supplies around the corner and came in nearly $500 cheaper for a comparable brand (Neptune vs Ozxtreme, same price online). Just go to Queensland Pool Supplies. Way better service for cheaper. Family owned too which is great.
Response from Swimart Aspley
Hi, Thank you for taking the time to share your experience and for your kind comments about our in-store team. We are pleased to hear that they were able to help you get started with your pool and provide the guidance you needed. We are, however, disappointed to learn that your experience with our service visit did not meet your expectations. Our technician's recommendations are always based on the condition and operation of the equipment at the time of inspection. While we appreciate that you were able to identify and rectify the issues with your pool lights at a minimal cost, we understand how frustrating it would have been to receive a quote for repairs that ultimately were not required. Regarding the chlorinator quotation, we recognise that customers have many options available and that pricing can vary between suppliers, brands, product specifications and warranty offerings. We always aim to provide quality products, professional installation, and ongoing support, but we appreciate your feedback regarding the price difference you experienced. We genuinely value honest feedback, as it helps us review our processes and improve the service we provide. Thank you again for bringing your concerns to our attention, and we appreciate you taking the time to acknowledge the positive assistance you received from our store team. Kind regards, JB
Response from Swimart Aspley
We appreciate the lovely feedback. Thank you and have a great day!
I had issues with my sand filter and I found the staff to be very helpful. While they couldn't assist with my particular brand of sandfilter, they listened and offered a lot of suggestions. Thanks in particular to JB.
Response from Swimart Aspley
Thanks so much for the five stars. We appreciate your feedback and your continued support.
Shared phone number between stores. Wrong information given on stock and when ya get there they tell ya some other store does. Yeah, I’m gonna waste another half hr going to another store (that another moron) tells me they have the product your after 😆👍. Find your next closest local pool store & ring them instead. Have A Great Xmas🎉🎉
Response from Swimart Aspley
Hi Leanna, We’re sorry to hear about your experience and the frustration it caused. We understand how inconvenient it is to be given incorrect stock information, especially when it results in extra travel. We appreciate you taking the time to share this feedback and will take it on the chin. We’ll be using it to reinforce better communication and stock-checking procedures with our team to help prevent this from happening again.
Great service. Helpful and friendly staff
Response from Swimart Aspley
We appreciate your kind feedback and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon!
Not a good look for the business when your employees drive erratically and tailgate people on the motorway ✌🏻
Response from Swimart Aspley
Hi there, thanks for letting us know. We take road safety and professional conduct seriously, and we’d like to look into this immediately. If you’re able to share the time and location, please give us a call or email [email protected] so we can follow up with the driver involved. Thank you.
I have been coming here on behalf of my family for over 4 years. They give advice and services needed to keep our pool as clean and safe for use as possible. Staff help move heavy equipment and containers of chlorine which has been a help for my father and myself. Decent service by staff and rarely had to wait more than 10 or 15 minutes to be served. 4/5 I can recommend for anyone with a pool and seeking help keeping it both clean and safe.
Response from Swimart Aspley
Thank you for the wonderful review. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!
The team at Swimart Aspley are fantastic! Always friendly, knowledgeable, and willing to go the extra mile to help. Their service is reliable, and they make pool care stress-free. Highly recommend them for anyone looking for quality advice and great customer service.
Response from Swimart Aspley
Thanks a bunch for your kind words. It's reviews like this that make us at Swimart Aspley excited to come to work every day.
Bunch of legends! They really know their stuff and were super responsive. Highly recommend.
Response from Swimart Aspley
We're happy to hear you had an awesome time with us at Swimart Aspley! Thanks for sharing your experience. We hope you stop by and see us again soon.
The team are always so helpful with getting the right chemicals, servicing my pool and helping source parts as needed. Highly recommend the team at Swimart Aspley!
Response from Swimart Aspley
Thank you so much for your review of Swimart Aspley! We truly appreciate the feedback and hope to hear from you again.
Swimart Aspley has been looking after the pool at my rental property and have given me peace of mind re: condition. Reports/ invoices are clear too. Very happy with their service.
Response from Swimart Aspley
Thank you. We appreciate your kind review of Swimart Aspley and hope you will visit again soon.
The team at Swimart Aspley have been looking after me for the last 8 years. From water testing and additional chemicals to replacement pump , replacement filter, and new Heat Pump and cover; they know what they are doing and work with you to keep your pool in top order. I can highly recommend them.
Response from Swimart Aspley
Thank you, Gary, for your glowing review on Google. We're thrilled to have supported you over the last 8 years. It's fantastic to hear that our team has consistently met your needs, from water testing to upgrades like the heat pump and cover. We look forward to continuing to keep your pool in excellent condition for many more years!
I have been visiting Aspley Swimart for 20years and their support has been invaluable. The friendliness & helpfulness of the m staff is exceptional.
Response from Swimart Aspley
Thank you, Janette, for your outstanding review on Google. It's wonderful to hear that our team's friendliness and helpfulness have made a lasting impression. We look forward to continuing to provide exceptional service for many more years.
Highly recommended! Their efficiency is outstanding - whether it's quick product recommendations, troubleshooting advice, or order processing, they always deliver prompt and reliable service. The staff goes above and beyond to provide practical, tailored guidance, ensuring you get exactly what you need for your pool care. Their expertise saved me time and money, and their friendly attitude made every interaction a pleasure.
Response from Swimart Aspley
We appreciate your kind feedback of Swimart Aspley and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
I have not ever been into the store, however these guys come to our home and service the pool. They do a magnificent job, they are both efficient and respectful and always leave the pool sparkling. We did have a problem with the cleaner mechanics and this was fixed after the 2nd visit after the previous pool company had told me there was nothing wrong with it, repeatedly! Highly recommend Chris, Justin and the team! 🤠🥳🎉
Response from Swimart Aspley
We're happy to hear you had an awesome time with us at Swimart Aspley! Thanks for sharing your experience. We hope you stop by and see us again soon.
Seamless change from previous managers to now Swimart Ascot. Always obliging and responsive. My pool is always sparkling after a service! Thanks for your attention to detail.
Response from Swimart Aspley
We appreciate your kind feedback of Swimart Aspley and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Response from Swimart Aspley
Thank you for your five star review. The Swimart Aspley team is delighted we could serve you so well.
Good prompt service 👍 .
Response from Swimart Aspley
We're happy to hear you had an awesome time with us at Swimart Aspley! Thanks for sharing your experience. We hope you stop by and see us again soon.
Excellent service and friendly team. Have been always looked after well.
Response from Swimart Aspley
We're happy to hear you had an awesome time with us at Swimart Aspley! Thanks for sharing your experience. We hope you stop by and see us again soon.