SweatHouz Infrared Sauna Studio

I was extremely impressed by the treatment my friends and I received from the staff! They were very kinda and patient with the group 15 I came in with.

I wouldn't recommend this location and if you do go there don’t make the same mistake as me and get a membership. I had a membership there and eventually ended my membership due to the constant turnover and service provided. I was going 4 days a week and would be lucky if the sound would connect to the TV 1 of the 4 days as they would never set it up. When I canceled my membership, they kept charging me even after the 30 days. I called everyday for 4 straight days and talked to the assistant manager about canceling my account and refunding the additional charge. Everyday was the same story about how they were working on it and would call me right back. They never called back and I am finally having to dispute with my credit card company. I even have a copy of the cancelation form they made me complete online. DO NOT GET A MEMBERSHIP HERE.

I have started going to SweatHouz 1x a week for the sauna and cold plunge. They are both therapeutic in their own ways, the sauna eases muscles and is restorative, the cold plunge builds mental discipline, it is not easy by any means but I notice it building a mental toughness like no other. The culture here is also fantastic! Megan at the front desk is super kind, and cares a lot about the members that come in!

Went to Sweathouz today, and I must say, the girl at the front desk (Cam I believe) was the nicest and most customer service oriented person I have ever met. Great sauna and amazing service. 5 stars seems low for the quality of this place, but that’s all google allows. Will definitely be back.

Front desk girl “Cam” was mostly unhelpful. Having bad customer service skills is one thing. However, being left on hold and then hearing “oops, sorry!” And asking me to take out my card several times because you didn’t pay attention is another. Bluetooth didn’t even work in the Sauna. And when I called the front desk her response was to ask me to step back out into the hall mid-session, to then say that I could “watch the TV.” Thanks. I totally wanna load up Hulu during this experience. Lmao Took all my patience to not say, “Hey, you’re awful at your job.” But it genuinely seemed like she was trying her best, which makes it even more sad. Just another symptom of the nationwide competency crisis so NBD. People aren’t passionate about anything in Collin “Cope Harder” County I’ll never be back.

Really enjoyed this place the first time I went so me and my fiance have gone back a couple of times for the two person suite. I had my first cold plunge scheduled for Mother's Day and I got a call that they were closing early and need to reschedule me. Thought today was my reschedule (pretty sure it was)with my fiancé to try it out. I call to confirm the time and was told I'm not scheduled bit they could get me in. Just hoping the attention to detail on the scheduling gets better since people plan around it.