Steam Vape Cafe Staines

Terrible and arrogant attitude! I have never met one! Extremely incompetent staff! I wanted something specific, they sold me something completely different. The bottle was opened and used! I tried to complain but no one, absolutely no one bothered to reply to my email!!!! I have never seen such disrespect for customers anywhere else! They do not appreciate the people who have chosen to leave their money to them! Non-professionals!!!! Don't go there! They don't deserve it!!!

Excellent customer service. Highly recommended people. Very knowledgeable. Prices are reasonable. Thank you guys for the free liquid!!

Great shop with friendly helpful staff, they have a great selection of mods and juice. A friendly place to relax in a chilled atmosphere! Thanks guys !

I had wanted to write a good review about this shop after making several visits and the younger staff members generally being more than helpful to the point I ended up buying most of my liquid, coils and my mod there at various visits rather than going online just because the staff were helpful. However after experiencing a crack on my Wismec Sinuous v80 I purchased from the shop 6 weeks ago after very little use, I had a bad experience with the older guy at the shop. I popped in to talk about getting an upgrade, not for a refund or to point blame, just to look for a new one as the unit would be unusable once the case opened due to the split. But the older guy who served me was almost offended that I suggested the issue was with an item bought from that shop and said I hadn’t purchased the item there. I explained I had and that I had the receipt and also the date I purchased it, but I wasn’t after a refund as I couldn’t explain why the split had happened, I was just going to look at purchasing an upgrade maybe a stronger unit, but again his tone changed and stated I hadn’t purchased the unit at the shop, this was becoming a bit bazaar. (I had been told when I bought some coils the week before that if I changed my head on the unit and didn’t open the coils I could return them to match another brad to suit the new head unit.) I asked this older guy if I buy a new brand unit could I change the coils I purchased for some to go with a new unit as they were new and unopened with a receipt but he was just reluctant to help at this point. After I found out today online that this is a very common fault with the sinuous v80 and has split in the exact same place where the clear part of the body meets the colours section for a lot of users. I decided to do a review as it was a fair reflection of bad customer service from this shop. It’s a shame that despite not even asking for a refund just advise on an upgrade turned sour and unhelpful because of one member of staff. I didn’t get annoyed, there wasn’t any point, but I won’t be going back and i couldn’t recommend this shop after this kind of service.

Out of the many vape shops I have come across this is by far the best one and I haven’t looked back since. The staff are extremely helpful and friendly with amazing knowledge. They are very patient and make everyone feel welcome. The products are very good quality at excellent prices. Stock is always replenished and I have never once been told that they haven’t got what I wanted. Highly recommend this place.