5 reviews
Will never purchase a car through Nissan St Leonards again! The salesman (Paul Masterson) stated I will have a year of trouble free motoring with the car I purchased which had less than 15k on the clock. 1500 miles later I am over £2.5k out of pocket as the clutch failed, and this is deemed wear and tear. Their statements and warranty are worthless! I had to select a minimum of 1 star but they don’t even deserve that.
Have used this company for the past 2 years for my MOT and annual service and will continue to do so as they always do a brilliant job. I have been to many garages beforehand but always feel confident with my car here. Glyn is extremely helpful, answers all of my questions and explains everything clearly, excellent customer service! To top it off, my car is always returned spotless. Couldn't fault the service I received. Many thanks
Having lost my old car on xmas eve to a terminal breakdown, i did some research over the xmas period and had my heart set on a Nissan Juke, I put an enquiry on one over the new year weekend and had a call back on the Tues morning they opened after the bank holiday, having explained my situation the sales advisor was excellent and sympathetic to my situation, he listened to my needs and what I wanted, He had sent me a personalised video of the car showing me the bits and pieces I had been interested in on the car, which i thought was a nice touch. He also arranged a very good finance package that suited my needs and kept me informed by email and telephone through out that day, and by Tuesday evening the deal had been wrapped up and the car was mine. It was unexpected speed but a very good unexpected which has helped me get back on the road having not had a car for almost 2 weeks. When i picked the car up he was also very informative and explained everything in good detail and also helped me setup the car infotainment system to my phone etc. some people say how can you have bought a car without seeing it in person or test driving but your website had all the info and also the video he sent me was enough for me. Having not bought a car in this way for almost 13 years I was a little bit lost but the sales advisor in the way he dealt with me put my mind at ease. Overall I cannot be happier and I would like to say a massive thanks Paul Masterson for his professionalism and politeness and his efficiency in dealing with me. Thanks Again :)
My experience with the service team was not great. I asked them to look at a specific issue with the seat, which I took time to explain. They didn't listen to what I explained, so when I came to collect the car, they told me that they'd sorted it by greasing the seat. There was no way that this could have helped - the issue is that the release lever (which allows the seat to move back and forward) comes unclipped from under the seat, so you have to get on the floor behind the seat to reconnect it. When I collected the car, I said that the issue wasn't something that could be resolved with grease, but I was assured that all was fine. Clearly, that's not the case - we've still got the same issue. Worse was that when Nissan asked me to fill in feedback about the service, I did so honestly, as above, and said that as I'd been there nearly 3 hours for an MOT & the seat issue, it would have been good to have it sorted. The service manager was on the phone within minutes, telling me that he'd been through the CCTV and checked that it wasn't three hours, and said that I was lying. I explained that the time wasn't the issue, that it was the lack of being listened to, which had meant that the problem with the seat still isn't fixed. He became very aggressive, and told me that he wanted me to re-do my feedback to give a better mark. I explained that the issue wasn't resolved, and that his aggressive attitude wasn't making it more likely that I'd return. He wouldn't stop with his loud insistence that I was a liar and had no reason to complain, so eventually I ended the call. Nissan customer service got in touch, and apologized for my treatment, and said that they'd spoken to the manager, and that having spoken to him, they could understand my concern at his attitude, which was unacceptable. They suggested that I go elsewhere in future, which I will. I'd advise others to just go elsewhere to start with.
My Qashqai was booked in at St Leonards today, for a rattling noise to be looked at. As always, the service I received was excellent. Glyn was as professional as always and when he returned my keys to me, advised that there was no cost as it was not a significant problem. Good, honest service, I would 100%recommend this dealership.