Siloam Hospitals TB Simatupang

I stayed here for about 10 days, and I do appreciate the hospitality I got. Many thanks Siloam Hospital TB Simatupang!

I recently had an excellent experience with the customer service at Siloam Hospital. Not only were the staff members exceptionally polite and professional, but they also demonstrated their commitment to resolving any concerns or issues promptly. I had a complaint regarding a particular aspect of my visit, and I was amazed by how efficiently and effectively the customer service team handled it. They listened attentively to my concerns, empathized with my situation, and took immediate action to address the issue. Their proactive approach and willingness to go the extra mile to ensure my satisfaction were truly commendable. It is evident that the customer service team at Siloam Hospital prioritizes the well-being and happiness of their patients. I am genuinely grateful for their exceptional service and their dedication to turning a potential negative experience into a positive one. I highly recommend Siloam Hospital for their outstanding customer service and commitment to patient satisfaction.

The facility was good. staff was helpful. The doctor and nurse were very polite. But the system are terrible. I had an appointment at 11.40AM and finally get to meet the doctor at 3.30PM. I need to wait ALMOST 4 HOURS just to do a 10 minutes consultation with the doctor. Very waste of time. Why didn’t just tell me to do an appointment at 3.30PM? I don’t know whats wrong, but it just didn’t make any sense. After meet the doctor I need to process my bill at the cashier and wait for ANOTHER 2 HOURS. There’s only 1 cashier counter available. Why? With that many patient you should give more counter available. Imagine to wait for that long with your ill family/relatives. Not cool at all. And after that you must wait for the medicine too. Its endless waiting and waste of time. Hope you guys can fix the system soon. Thanks

Good service, good doctor, good nurse, good cleaning, good view. So far so good to be here and i am very satisfied. Anw i am using my insurance Allianz, the procedure, administrative very fast and responsive. Love to be here 🫶

I’m a regular patient for outpatient. Great integration with MySiloam mobile app, you can easily manage your planned outpatient visit. It resulted in a relatively shorter queue time. However, the pharmacy is terrible, considering the size of the hospital. It always took a long time to get your medicine. The time spent for pharmacy > time spent for the doctor visits. Improvement in this area would enhance the overall rating of the hospital.