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Scarlet Hair Mandurah

Claimed
4.7(264 reviews)
Hairdresser
CallBook / WebsiteDirections
4.7

264 reviews

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Rachael Malcolm
google
★★★★★

Best salon experience of my life! Everyone’s so friendly and helpful. Heidi was my stylist and she was so knowledgeable. She made me feel at ease and talked me through every stage of my appointment. My hair was beyond what I could have imagined! Lovely salon and lovely staff, cannot wait to book back in!

Response from Scarlet Hair Mandurah

Thank you so much for your gorgeous words 🤍 We’re so happy you felt at ease throughout your appointment – that’s exactly what we want every Scarlet experience to feel like. Heidi will be absolutely thrilled to read this! She truly loves taking the time to explain each step and make sure you feel confident and looked after. We can’t wait to have you back in the chair again soon ✨ Love, The Scarlet Team 🤍

Georgina
google
★☆☆☆☆

Make sure you get a price breakdown before booking. I got charged almost 3 times the cost for a one row weft lift. $85 to remove it which took 10mins, $85 to wash and blow the weft without asking me which was not required and another massive fee to put it back in. The stylist was shown the weft in situ but chose to use a different unnecessarily complex method. My regular Perth hairdressor did the one row weft lift today for 1/3 cost and its much more comfortable and invisable. Scarlett's method apart from being super expensive left it sticking out both sides and the back. Root colour was simple and the apprentice did a good job but the colour didnt match so ive ended up having colour redone as well post Scarlett visit. Ended up paying $500 at Scarlets for simple blonde root colour (no foils), one row weft lift, blow dry trim across the bottom and irons. $500! Normally costs me $230 to $270 Then I had to pay again elsewhere to get it fixed. Ouch! I did get $85 refund from Scarlett's and they offered another $65 if I took down this review. I said no and didnt want to let them try to fix it. Why would you? I wanted to support local business by going to Scarlett's but wouldn't go back. Left me feeling robbed to be honest which is the last thing you want at the moment. Want good service and a fair price.

Response from Scarlet Hair Mandurah

Hi Georgina, Thank you for your feedback. While we are sorry your expectations weren't met this time, we would like to clarify the timeline of events for transparency: History: You have visited us four times since December. During your most recent visit, you booked a complex service including a color refresh and a weft removal/refit. Pricing: Following your appointment, we provided a full cost breakdown. As a gesture of goodwill to a regular client, we refunded the $85 removal fee directly to your bank account when you mentioned the price was a concern. The Issue: When you reached out two weeks later regarding the weft placement, we immediately offered a complimentary refit with our Extension Specialist to ensure the result was perfect. This is our standard policy to ensure every client is happy with their hair. Resolution: You declined the complimentary fix and requested a further refund instead. We offered a final partial refund to settle the dispute, which was also declined. We take great pride in our work and always offer a free adjustment if a client feels a service isn't sitting right. We feel we have exhausted all options to reach a fair resolution. We wish you the best with your future hair journey.

Ella Petrilli
google
★★★★★

i had half a head of foils done at Scarlet Hair with ruby and she was absolutely amazing! she’s an apprentice but you would never guess she was so professional, gentle, and really took her time to make sure everything was perfect. my foils turned out beautiful and exactly how i wanted them. she made me feel so comfortable the whole appointment. highly recommend booking with ruby, she’s so talented!

Response from Scarlet Hair Mandurah

We are thrilled to hear you had such a great experience with Ruby! She puts so much heart into her work, and we’re so proud of the professional she’s becoming. Thank you for supporting our apprentices and for the high recommendation. See you next time!

Susan Toovey
google
★☆☆☆☆

Running late for my appointment Got caught up When I arrived 15 late I apologised They say sorry you lose your deposit No offer of another appointment Good customer service

Response from Scarlet Hair Mandurah

Hi Susan, We’re sorry to hear you felt disappointed with your experience, however we would like to clarify a few details for transparency. Your appointment was scheduled for a specific time, and you arrived approximately 25 minutes late. We did offer you an alternative appointment later that same day so we could still accommodate you, however you advised you preferred to reschedule to another day. In line with our policy, this meant the original deposit could not be transferred. We always aim to provide fair and consistent service to every client while respecting our team’s time and other bookings. Kind regards, The Team

Lou Lou
google
★★★★★

Response from Scarlet Hair Mandurah

Thank you so much, Lou Lou, for your amazing 5-star review on Google! We're thrilled to hear about your positive experience at Scarlet Hair Mandurah.

Angharad Hart-Jones
google
★★★★★

Amazing service! Can’t wait to come back

Response from Scarlet Hair Mandurah

Thank you so much, Angharad, for your amazing 5-star review on Google! We're thrilled to hear that you found our service at Scarlet Hair Mandurah exceptional. Your enthusiasm and anticipation to return mean the world to us. We eagerly look forward to welcoming you back for more wonderful experiences and fabulous hair days in the future!