Sapphire House Antwerp, Autograph Collection

This was my second time at an Autograph Collection hotel and compared to their first (in Helsinki) this was not up to the same level. The location is definitely a factor as it's in a narrow street and not very nice. The service was fantastic and the staff extremely nice and helpful. The room was nice and comfortable, but space could have been better utilized. There was no work desk but there was so much empty space in the bathroom I was not sure of the purpose. The bar/restaurant looked nice but I cannot comment on the quality as I was told I did not get free breakfast so I did not eat there. With so many other options in Antwerp I did not see any reason to try the bar or restaurant in the evening. Maybe they should have offered breakfast free with the room? I also want to thanks the hotel for providing umbrellas as it rained every day I was there and the umbrellas made it possible for me to go out. I may stay here if I return to Antwerp but possible that I will try another Marriot property also.

Stayed 3 nights in a Emerald King room. This is after staying in a 4 star hotel in Brugge so our hopes were high for the 5 star based on the service we received at the 4 star! Arrived to very friendly staff but a bit of an issue with room allocation which was quickly sorted. We were advised the way to the lifts but were not escorted or helped with luggage. Not much of a problem but a bit of a surprise after our previous stay. Room was adequate but not much different from a standard 3 star business hotel in the UK. It was very clearly catering for a business clientele rather than holiday clientele. The room was not quiet and we could hear someone next door coughing. There were a few nespresso pods and tea bags available, no fresh milk (creamers only) but when I asked for some I was allowed to take it upstairs. We did use all the creamers and milk. However, the following day the creamers were not replenished during room refresh. I am very sure they would have been if I'd have asked but I definitely shouldn't have to ask for that to be refreshed. There was a minibar which was complimentary including a couple of cans of pop, tonic water, and some regular water. However, though the light was on the minibar definitely was not any colder than the rest of the room. Breakfast almost every morning was completely chaotic and definitely ruined the experience. It was predominantly help yourself with a small hot menu but one morning we had to go and find someone to take the order, and to ask for cutlery. They were constantly running out of glasses and plates with no replenishment. There was one gentleman on every morning who was fantastic however. On the third night we were both violently woken by an incredibly loud noise (possibly a fan or a pump) that lasted 20 minutes. It even woke my husband who can literally sleep through anything. No explanation to what this is but it was startling enough and we struggled to fall back to sleep after that.

We had a wonderful stay. The room was calm and stylish. The surroundings were quiet and we felt very relaxed and at home. The staff were kind and attentive and communicated warmly with us, using a translator to help us with the language barrier. Thank you for making my stay in Antwerp a good memory.

Wow! I just had an amazing stay at the Sapphire in Antwerp. I travel a lot & I want to shout from the rooftops how impressive the staff was. From Marco to Joy, & even the restaurant staff, they all went out of their way to make our stay comfortable even when I acted like Goldie Locks & finally settled on the 3rd room due to allergies & sensitivities. The rooms are beautiful, clean, spacious & it has a very convenient layout. The location is superb, 2 minutes from city center & 14 min walk from the central station. I love that that it's luxurious yet sustainable & good for the planet. I'll definitely be back & may everyone else learn how to treat guests like they do. Thank you!

Loved this hotel, genuinely was sad to checkout! It’s just such a beautifully designed property inside and the rooms are decorated beautifully. I love the character and style of the old buildings joined together. Service was top notch, from helping us get the best room at check in to all later encounters. I’m a critical hotel reviewer and have had some very mixed experiences with Marriott hotels, but this property is one of the best I’ve stayed in worldwide!