Safe Fence

Its such a shame I have to give this company a one star review as the gates I purchased from them are very good. The reason for the one star review is the customer service was genuinely the worst I have ever experienced. I ordered a set of gates and knew I would have to wait 3 - 4 weeks for them to be fabricated. I asked if it would be possible not to deliver them on a specific day in the 3rd week should they be ready. On that morning I got a text message saying the gates were on their way, I phoned them straight away and they said it was written on my order and apologised. Five hours later a delivery driver was on the phone telling me he was here, sadly I wasn't and he had to leave with the gates. I phoned up the next day to tell them I was free whenever they wanted to deliver the gates and received a lecture about paying for delivery again as I wasnt there. I pointed out the note on the invoice at which they backed down and promised it by the end of the week. I then phoned them twice a week for the next seven weeks repeating this process, each time told it would be before the end of the week. I eventually got the text message and met the driver with my gates. The driver was very helpfull and I noticed as it was being unloaded that none of the hinges where with the gates. The driver and I looked through all the packaging for them but they were missing, so he helpfully phoned up and said they are going to send some out. Two weeks passed and my hinges were nowhere to be seen, so I phoned up and was told I must have thrown them away as they get sealed into the packaging and the driver would have shown me this. I had great delight in telling them the driver was the one who phoned up and reported it but they then said they had no record of it. To be fair they did turn up the next week and when I trial fitted them the casting was so cheap and nasty three of the nuts wouldnt thread onto the bar, I just went and bought some new ones. Also if you try using the online chat function on the website to ask why you have not received your order, it suddenly goes quiet and nobody types back!

Purchased a skip a while back. I received the skip after around 3 weeks. The skip was broken so I asked for a refund. They claimed that they will refund once they picked up the skip and that I had to wait. On the 12th of January they picked it up but no signs of refund. I rang them numerous times and sent numerous e-mails. I even asked them to send me a new skip to make it easier. They don't seem to reply at all. This whole thing lasted nearly 4 months A charge back from the credit card company was the only way of getting my moneyback. I would not recommend this company.

Used safe fence for my own house and received such good service and delivery I recommended them to my parents as well who also experienced the same excellent service I did. Spoke to a real human on a live chat which is a bonus. Her name was Jenna. Very polite and knew exactly how to help me with my queries. Thank you Jenna and Safe Fence

Thank you Safe Fence. Brilliant service and fantastic delivery! The staff were so patient and helpful. They really helped with my enquiries, which I am very grateful for. Will definitely recommend.

Possibly the worst customer service I have ever experienced in my entire career. Ordered 6 barriers from safe fence, for next day delivery. Delivery driver waited ‘ at the bottom of the street ‘ and made no attempt to deliver to the business/venue with only an email left to notify this. They claimed they contacted the management via phone call however, no call was made. They made no attempt to come anywhere near the venue and have tracking information to prove this. Once contacting customer service, I spoke to Charlotte which in hindsight was a waste of breath. She told me that the security guard would not allow the delivery driver to pass to which we explained there was no security personnel, which they then asked for proof that the security guard doesn’t exist. I was told Charlotte was the head of customer service, but was then cold transferred to Ben who claimed he was the director, but from previous conversations I was told the director was George. Ben was really unprofessional and was interrupting me as I tried to explain the situation. The whole thing was just a pass the buck. I asked for a copy of the call transcript as I was constantly told different things by other people and lied to, which I still have not received. I was offered a £30 ‘goodwill gesture’ off a £134.99 delivery fee to end the situation there and ‘ take it as a lesson for next time ‘ to which I have politely declined to proceed with a trading standards case. If you don’t want to be wasting your time and your money then I would definitely not recommend this business.