Royal Enfield Service Center - Ostwal Auto

Writing this review with very unfortunate and unhappy service from the so called qualified service team. I am using the RE TB 350 for last 4-5 yrs and a month before the service, I had met with very minor incident and due to which my steering rod was may be slightly disoriented. Due to which they suggested with replacement and I didn't negotiate on any of the things that compromise on the quality believing giving for servicing on brand owning service centres can be better handled by the team rather than giving outside. However, the entire team proved me wrong. After giving for servicing, probably the main issue was diagnosed and rectified but since then a new issue was noticed which is smoothness in suspension or may be something else. Before the service, I loved to drive for long trips... However, post the service, I am finding the discomfort on the smoothness of the bike. I can literally feel like driving an auto rickshaw. I was really hating the experience of driving even if a very small pot hole is there. I visited the service centre again but still they were claiming there is no issue and just adjusted 2-3 bolts and said now ur bike is in perfect condition. However, still the same scenario. Now, I am in a kind lost the interest and hope of the team due to their negligence in detecting the issue. After multiple follow ups, I received my bike after 3 days which they claimed they will deliver within the next day. After taking some much time also, not detecting the issue and not rectifying the issue shows the dedication of the professionalism. I have given the 2 star instead of 1 star just because of their friendly gesture and treating the customers with respect.

I took super meteor 650 from this showroom very good experience staff is good.. very trustable they treat you like a family member… Amardeep and Tushar is very good person by heart.. they added me in Royal Enfield group too.. Amardeep is always there to reply your doubts… he is very good human too who is always ready to share information..

My engine broke down, and I had to tow my bike to Ostwal Auto. After that, they took sweet one week to repair. I think that was not enough time for them to fix my engine. The engine is leaking after a week. It was really, really great service provided by you peopl As now I have to again give my bike in Royal Enfield and burn my money.

Servicing quality is based on the rush of the vehicles for the day. If the number is on the higher side then you'll find the servicing quality of your vehicle is not that great. So it's advisable to visit on the weekdays when there's no rush to get your vehicle well serviced.

I owner of the RE Himalayan 411 my experience about Himalayan Is very Cool When I was 18een years old I see first time a Himalayan people says don’t by the bike so many issues so many problems but I complete my dream and I purchased the bike my 24th bday I gifted this bike to self today I am so happy and so very Thankful to RE and best wishes For Future RE and ostwal Auto and very Supportive staff Special thanks Amardeep Sandu And Sr. Technician